Blackride.com Reviews 235

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and the ease of the booking process. Many highlight the staff as exceptional, noting their courteousness, helpfulness, and the comfortable, well-maintained vehicles. People frequently mention the stress-free nature of their holidays due to the reliable delivery service, with drivers often arriving early and accommodating special requests like car seats or extra luggage. However, some customers reported issues with their reservations not being honored or experiencing significant delays, leading to frustration and a feeling of being stranded. A few also mentioned confusion regarding return trip bookings and communication breakdowns with the office.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the professional and dependable... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the drivers for being... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight drivers arriving... See more

Holidays

Clients share positive opinions on holidays, frequently using the service multiple times during their... See more

Booking process

People report positive experiences with the booking process. Many customers found the booking to be easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t recommend this company highly enough. Used their services 4 times during a recent trip to Miami. Booking was easy, communication was great. Nothing was too much trouble. Very reasonably price... See more

Rated 5 out of 5 stars

Our driver Ricardo was exceptional about staying in contact with me as we arrived at MIA. But he absolutely went above and beyond with making sure he found us in all the chaos of our party involving t... See more

Rated 5 out of 5 stars

Our driver Roberto showed up at 545am for 6am pick up, He was professionally dressed, he was courteous, he loaded all luggages for 11 of us passengers from plant city, fl to miami cruise port for Roya... See more


Company details

  1. Limousine Service
  2. Airport Shuttle Service
  3. Transportation Service

Written by the company

BlackRide is a premier luxury chauffeured transportation service provider with over 15 years of experience in delivering unparalleled punctuality, discretion, and personalized service to a diverse and discerning clientele. Operating in the vibrant heart of Miami and Fort Lauderdale, BlackRide extends its offerings to both local residents and international visitors seeking exceptional travel experiences. At the core of our services are airport transfers, corporate event transportation, roadshows, and luxurious journeys to high-profile events and destinations within and beyond Florida. Our meticulously curated fleet, including luxury sedans, SUVs, Sprinter vans, and limousines, is at the heart of the BlackRide experience, offering comfort, elegance, and sophistication to every passenger. With a commitment to safety, our vehicles undergo rigorous maintenance and inspections, ensuring a secure and serene travel environment. BlackRide stands out for its responsive, user-friendly booking system, and a clear value proposition that emphasizes reliability, comfort, and the luxury of choice. Testimonials from our satisfied customers reflect our dedication to excellence and have helped us build a reputation as a trusted partner in luxury transportation. In addition to our commitment to quality, BlackRide is actively expanding its reach globally. Leveraging our strong brand, diverse fleet, and competitive pricing, we aim to introduce our exceptional service standards to new markets, establishing BlackRide as a worldwide symbol of luxury transportation excellence. Whether it's a business traveler in need of a reliable airport transfer, a tourist exploring Miami's attractions in style, or a local resident celebrating a special occasion, BlackRide is the epitome of luxury travel made simple. Our mission is not just to meet expectations but to exceed them, providing a seamless, hassle-free experience from the moment you book to the moment you arrive at your destination.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

235 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent experience

Excellent experience. Highly recommend. Driver arrived early and very helpful. Great company to work with. We have used Blackride twice so far and will definitely be using their services again.

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

Our ride was spectacular

Our ride was spectacular!
Our driver, Armando, was amazing! He was patient with all 9 of us and drove us with the utmost care. We had 7 adults, and two kids in carseats. Two of the adults were blind and one had a guide dog. PLUS we had all of our luggage! Armando made our transfer from Miami to Orlando a smooth transition. We can't thank him enough! We would use Blackride again in the future.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! I had to change the date and time due to the hurricane, and they were very helpful and understanding. They definitely helped with the stress of the hurricane. Thanks, Blackride! I will definitely book them again.

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

We had a great experience with our driver. He was on time, very professional and helpful. Will definitely recommend to friends/family and will use again.

October 7, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience as a first time…

Great experience as a first time customer. I would definitely recommend using blackride. Email responses are fast!
Driver was 10min early on time waiting.
Smooth ride, no rush...as long you schedule your time accordinglym they will be there.

Thank you Blackride

October 14, 2024
Rated 5 out of 5 stars

Highly Impressive Transportation Service!!

My husband and I had a wonderful experience with this company!! We scheduled for them to pick us up from the airport and drop us off at our hotel, then a few days later, pick us up at our hotel and drop us off at the cruise port. Our driver, Cibele was amazing- professional and friendly and a safe driver!! When we returned from our cruise, our driver, Radnal, was also amazing!! Again, professional, friendly and a safe driver!! We highly recommend scheduling this awesome transportation service whenever you are in the Miami area!!

October 13, 2024
Unprompted review
Rated 5 out of 5 stars

I used this service when I arrive to…FLL airport

I used this service when I arrive to Fort Lauderdale picked use up at the airport and took us to the door of our hotel and then picked us up from the cruise port and dropped us back at the airport excellent service. I will be using them again in December. Friendly and personal drivers

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect for large groups

We had a big family trip planned for my parents' 25th anniversary and they were so quick to respond and were so reasonably priced, they communicate well and we always knew exactly who and what to expect! I will use them every time I am in the area

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

We just got back from a 7 day cruise…

We just got back from a 7 day cruise out of the Port Everglades. My husband had thought we were going out of Miami so he made out flight reservations from there! So we had to go from Miami to Ft. Lauderdale. After the cruise they picked us up and took us back to the Miami Airport. The cars were clean and they were there to pick us up and off we went. Great experience as this was the first time we had used them, plus the cost was was a little less than the other services. We will always use them wherever we go!

September 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Reserved our ride and they took care of everything. We scheduled our pick up time and the driver was there on time. Great ride from Orlando to Fort Lauderdale. The Suburban was immaculate and our driver very professional and friendly. I highly recommend them.

September 15, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience

Awesome experience. They were on time to pick up my family (group of 14 people) to drop us off at the Port of Miami. And the driver was on time to pick us up after our cruise. Very clean vehicles. Drivers were very professional and well kept. I HIGHLY recommend this company and will be booking again.

September 16, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. We were coming off the ultimate world cruise. Getting off was very slow customers backed up. Luggage slow. Our driver kept in close contact with us, waited for us. Once cleared easy to find. He helped us load and was very polite helpful and friendly.

September 10, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service!!

Driver contacted me to say she was waiting for us after customs. We kept in touch until we were through customs. My sister uses a walking stick, so our driver straight away took her luggage from her! Car was spotless and the driver was friendly and pointed out various sights on our way to hotel!
Would definitely use them again and recommend to anyone else to do the same.

September 3, 2024
Unprompted review

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