Blackride.com Reviews 235

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and the ease of the booking process. Many highlight the staff as exceptional, noting their courteousness, helpfulness, and the comfortable, well-maintained vehicles. People frequently mention the stress-free nature of their holidays due to the reliable delivery service, with drivers often arriving early and accommodating special requests like car seats or extra luggage. However, some customers reported issues with their reservations not being honored or experiencing significant delays, leading to frustration and a feeling of being stranded. A few also mentioned confusion regarding return trip bookings and communication breakdowns with the office.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the professional and dependable... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the drivers for being... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight drivers arriving... See more

Holidays

Clients share positive opinions on holidays, frequently using the service multiple times during their... See more

Booking process

People report positive experiences with the booking process. Many customers found the booking to be easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t recommend this company highly enough. Used their services 4 times during a recent trip to Miami. Booking was easy, communication was great. Nothing was too much trouble. Very reasonably price... See more

Rated 5 out of 5 stars

Our driver Ricardo was exceptional about staying in contact with me as we arrived at MIA. But he absolutely went above and beyond with making sure he found us in all the chaos of our party involving t... See more

Rated 5 out of 5 stars

Our driver Roberto showed up at 545am for 6am pick up, He was professionally dressed, he was courteous, he loaded all luggages for 11 of us passengers from plant city, fl to miami cruise port for Roya... See more


Company details

  1. Limousine Service
  2. Airport Shuttle Service
  3. Transportation Service

Written by the company

BlackRide is a premier luxury chauffeured transportation service provider with over 15 years of experience in delivering unparalleled punctuality, discretion, and personalized service to a diverse and discerning clientele. Operating in the vibrant heart of Miami and Fort Lauderdale, BlackRide extends its offerings to both local residents and international visitors seeking exceptional travel experiences. At the core of our services are airport transfers, corporate event transportation, roadshows, and luxurious journeys to high-profile events and destinations within and beyond Florida. Our meticulously curated fleet, including luxury sedans, SUVs, Sprinter vans, and limousines, is at the heart of the BlackRide experience, offering comfort, elegance, and sophistication to every passenger. With a commitment to safety, our vehicles undergo rigorous maintenance and inspections, ensuring a secure and serene travel environment. BlackRide stands out for its responsive, user-friendly booking system, and a clear value proposition that emphasizes reliability, comfort, and the luxury of choice. Testimonials from our satisfied customers reflect our dedication to excellence and have helped us build a reputation as a trusted partner in luxury transportation. In addition to our commitment to quality, BlackRide is actively expanding its reach globally. Leveraging our strong brand, diverse fleet, and competitive pricing, we aim to introduce our exceptional service standards to new markets, establishing BlackRide as a worldwide symbol of luxury transportation excellence. Whether it's a business traveler in need of a reliable airport transfer, a tourist exploring Miami's attractions in style, or a local resident celebrating a special occasion, BlackRide is the epitome of luxury travel made simple. Our mission is not just to meet expectations but to exceed them, providing a seamless, hassle-free experience from the moment you book to the moment you arrive at your destination.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

235 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

The drivers were on time, even a little early, and very professional. We received a text when they arrived and they loaded our luggage with care. The rides were very smooth we enjoyed the experience. We would definitely recommend Blackride to everyone.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Great! Professional. Couldn’t have been better. Had 5 ppl and 6 bags from port of Miami to Palm Beach International. Great experience would definitely use again.

August 9, 2024
Unprompted review
Rated 5 out of 5 stars

MIA to FLL transfer

We were delayed at MIA by almost an hour and our driver was very patient and readily kept in contact with us. We were greeted with a smile and he graciously assisted with our bags. Our pick up was met with the same efficiency and most importantly on time. The vehicles were very clean and the extras ordered were made available. The ordering process was seamless and staff was very easy to communicate with. Would recommend to anyone and would definitely be using the service whenever travelling.

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Trustfull and Loyal.

thanks for taking care of my old mother and to guide her to where she suppose to be specially she doesn't speak English.
It was safe to be with your company and get the use of your services.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from first contact to…

Excellent service from first contact to inquire about obtaining services to final drop off at Miami Airport. All of the representatives were professional and courteous, and very patient. Driver waited for us at the cruise terminal when some in our group of 9 were delayed in the long customs line. The van was clean and spacious, big enough to accommodate 9 with luggage. I highly recommend Blackride.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful communication from the…

Wonderful communication from the start!! So helpful to get me what we needed. We had a group of 10 and the Van was great each time and the drivers were on time and communicating with me every step!! I will definitely use them again. Thanks for making it all possible!!!

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

WE hired Black Ride for two trips..

WE hired Black Ride for two trips... One from FLL airport to Miami then a return trip from Miami cruise port to a hotel FLL. They were very prompt, Called ahead to see where you where. We would certainly use them again.

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

Was very happy with the service

Was very happy with the service we received recently for a drive from Miami to Fort Lauderdale.
The car arrived on time, in fact earlier than scheduled, and the ride was very comfortable. The driver was very pleasant and professional and communicated well with us

July 21, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience!

My initial phone call was handled with professionalism and made me feel confident in my decision. Our driver was Silvana who drove us from Ft Lauderdale airport to our hotel in Miami. She was a great driver with helpful wisdom of Miami and even assisted us in picking up earlier than scheduled! I would use this company in a heartbeat anytime!

June 20, 2024
Unprompted review
Rated 5 out of 5 stars

From Lauderhill to Port of Miami

I will start with booking my ride. I entered my information on their website and received a response within 30 minutes. I was provided a quote and booked my ride. I scheduled a pickup for 10:30 AM she arrived around 10:35. In all fairness it was pouring rain that day. Our chauffer was Silvana, she text to let us know she was on the way and another to let us know she arrived. She was very professional and got us to the Port of Miami on time. We were picked up in a Chevy Suburban. I was a little worried that our luggage would not fit. It was four of us with 6 pieces of luggage and a wheel chair. Silvana worked a miracle and everything fit, (wish I had a photo). I also scheduled our return trip from the Port of Miami back to our residence. On this trip our driver was Edward. Edward was very professional as well and delivered us home safe and sound. Both drivers offered us a cold beverage. I will definitely book with this company in the future and will recommend them to all my family and friends.

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

Blackride Transportation - Highly Recommended

Blackride Transportation was perfect for our ride to and from the airport in Fort Lauderdale. It was well worth the money to comfortably fit 7 girls and luggage conveniently in one van. The van itself was super nice and clean as well. Each individual I spoke with through email or on the phone were very nice and super helpful. They were very responsive from booking to drop off and were very understanding if changes needed to be made prior to pick up. Both our drivers were spectacular. Our driver who picked us up got out of the car with such energy holding our sign that it really made our start of the trip really great.

July 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience

All employees were great, including the drivers. They were flexible and professional during the entire process. Our flight was delayed several times coming from PIT to FLL for our cruise @ Miami Terminal. The communication with the drivers were necessary and appreciated. The cost of the service was reasonable.

July 12, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look