I've used Blackship for 10 shipments now, every single time they remind me why I use them. Best in the market and without them I wouldn't bother buying from Japan. They put ALL American reshipper comp... See more
Company replied
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Review summary
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Blackship's friendly staff have helped rectify any issues and made sure communication was top tier. I had requested photos and the system had said it wasnt possible so I redid the request. They contac... See more
Company replied
The site was as described , a proxy site. I was given the needed information to properly use the site. I only wish for an option for gift items (for example if the seller give a gift for buying certai... See more
I transferred to Blackship because they offer more shipping options. They also allow 'pick up at the warehouse ' option so it was convenient when I visited Jp. Their customer service is always he... See more
Company replied
Company details
Written by the company
Here is a robust, keyword-optimized description for Blackship.com, designed to capture search traffic for terms like "Japanese forwarding service," "reshipper Japan," and "Japan address." It maintains the professional tone of the Japan Rabbit description but focuses on the "DIY" aspect that separates Blackship from a proxy service. --- ### Blackship - Official Trustpilot Description **Blackship is the premier package forwarding service from the creators of White Rabbit Express, designed for those who want full control over their shopping in Japan.** While our sister service, **Japan Rabbit**, buys items *for* you, **Blackship** puts you in the pilot seat. We provide you with your own personal Japanese address, allowing you to shop directly from thousands of Japanese websites—even those that don't ship internationally—and have your items forwarded to your doorstep anywhere in the world. **Your Personal Address in Japan** Sign up in minutes to receive a unique address in Yokohama. Use this address to shop on your own terms at your favorite Japanese stores, including: * **Marketplaces:** Amazon Japan, Rakuten, and Yahoo! Shopping. * **Fashion & Streetwear:** ZOZOTOWN, Uniqlo, GU, and exclusive boutique brands. * **Collectibles & Hobbies:** Surugaya, Pokemon Center, Animate, and Bandai. * **Crowdfunding:** Makuake and Campfire campaigns. **Why Blackship is Different** We go beyond simple reshipping with industry-leading features designed for serious shoppers and collectors: * **Smart Consolidation:** Combine multiple packages from different stores into a single shipment to save up to **50% on international shipping costs**. * **90 Days Free Storage:** Take your time to shop. We store your packages securely in our climate-controlled warehouse for up to 90 days free of charge, giving you ample time to wait for pre-orders or build a haul. * **Customization Requests:** We offer specialized handling options including **Photo Requests** (to verify condition before shipping), **Price Tag Removal** (for gifts), **Invoice Removal**, and **Discreet Packaging**. * **Rewards Program:** Earn points with every shipment through the **Blackship Rewards** program to unlock shipping discounts and exclusive benefits. **Flexible Shipping & Local Pickup** We offer a wide range of shipping carriers to suit your budget and timeline, including **FedEx, DHL, and Japan Post** (EMS, Airmail, Surface). Uniquely, for customers visiting Japan, we also offer a **"Pick Up from Blackship"** service at our Yokohama facility. **Trusted by Thousands** With a 4.9/5 rating and over 1,600 reviews, Blackship is the trusted partner for anime fans, car enthusiasts, and global shoppers who demand speed, safety, and transparency. Our intuitive web app makes managing your inventory and customs declarations effortless, backed by our English-speaking support team based right here in Japan. **Shop Japan. Ship World. Blackship.**
Contact info
1-15-11 Shinyamashita 2F, 231-0801, Naka-ku, Yokohama, Japan
- +81 045-225-9061
- help@blackship.com
- blackship.com
4.6
Excellent
2K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Blackship's friendly staff have helped…
Blackship's friendly staff have helped rectify any issues and made sure communication was top tier. I had requested photos and the system had said it wasnt possible so I redid the request. They contacted me to make sure I needed anything else and let me know that the request had already been completed and was just a system error. Helped to ensure I wasnt double charged. They always pack my boxes real well and I appreciate it so much
October 21, 2025
Reply from Blackship.com
Thank you so much for your kind words!
We’re really glad to hear that our team was able to assist you quickly and ensure you weren’t double charged. We always aim to keep communication clear and provide the best support possible when system hiccups occur. It’s also wonderful to know you’re happy with our packaging — we take great care to make sure your items arrive safely.
We truly appreciate your trust and look forward to helping you again soon!
Reply from Blackship.com
Hello Gary,
Thank you for the positive review!
We are happy that you had a good experience with our service.
Reply from Blackship.com
Thank you for the 5 -star review!
We hope we can serve you soon again in the future.
Reply from Blackship.com
Thank you for the 5-star review!
The ease of shipping
October 17, 2025
Reply from Blackship.com
Hello Claudia,
Thank you for your feedback!
We are glad that the shipping process was smooth for you,
Reply from Blackship.com
Thank you for the positive review!
We are glad your package arrived fast and safely.
Reply from Blackship.com
Thank you for the 5-star review!
I am glad everything worked well for you.
Exemplary service as always!
Exemplary service as always, thoughtful communicators, great and thorough service and they always deliver to get my packages from one side of the planet to the other. I would always recommend shipping with them. I've never had any issues and I doubt I ever will. A big thank you for all their hard work and answering my questions whenever I have them.
October 11, 2025
Reply from Blackship.com
Hello Dylan,
Thank you so much for your wonderful feedback!
We truly appreciate your kind words and continued trust in our service. It means a lot to know that our team’s communication and dedication make a difference in your experience. We’ll keep doing our best to ensure your packages reach you safely and smoothly every time. Thank you again for your support and recommendation!
The processing time is great
October 11, 2025
Reply from Blackship.com
Hello Jonathan,
Thank you for the 5-star review! We are glad we could ship your packages fast,
The staff were quite helpful with all…
The staff were quite helpful with all my queries and helped me out quite a bit when I had any issues.
Mostly a straightforward and streamlined experience.
October 11, 2025
Reply from Blackship.com
Thank you so much for your kind words! We’re really glad to hear that our team was able to assist you and that your experience with Blackship was smooth and straightforward. We truly appreciate your support and look forward to helping you again in the future!
My packages are well-cared and they…
My packages are well-cared and they offer help for any issue.
October 14, 2025
Reply from Blackship.com
Thank you for your kind feedback! We’re happy to hear that your packages arrived safely and that our team was able to assist whenever needed. We truly appreciate your trust and look forward to serving you again!
Reply from Blackship.com
Thank you for the 5-star review!
We’re glad you were satisfied with our service and packing quality. We appreciate your support and hope to assist you again soon!
Good very good
October 9, 2025
Reply from Blackship.com
Thank you for the positive feedback! We are glad you had a good experience with us.
Reply from Blackship.com
Thank you so much for your continued trust and support over the years! We’re delighted to hear that you’ve consistently had a smooth experience with us. We truly appreciate having you as a long-time customer!
100% approval from me
Honestly... just perfect. every aspect of this buisness is honed and refined to customers needs. from additional extras to speed of service to the actual packing they do for your parcels. 10/10 will always be using them for my Japanese forwarding.
October 8, 2025
Reply from Blackship.com
Thank you so much for your amazing review! We’re thrilled to hear that you’re fully satisfied with our service—from the packing quality to the extra options and delivery speed. Your continued trust means a lot to us, and we’re honored to be your go-to for Japanese forwarding!
Great customer service
Great customer service, Great communication and provide pictures of item received and affordable shipping rates
October 16, 2025
Reply from Blackship.com
Thank you for the 5-star review!
We’re happy to know you appreciated our customer service, communication, and photo updates.
I trust Blackship
I trust Blackship. Their system is transparent and I can see the exact status of each shipment. I recommend this proxy service.
October 10, 2025
Reply from Blackship.com
Thank you so much for your trust and recommendation! We’re glad to hear that our transparent system and detailed shipment updates make your experience smooth and reliable. We truly appreciate your support!
Reply from Blackship.com
Thank you for the positive review! We’re really happy to hear that our customer support team was able to assist you. Your satisfaction means a lot to us!
Just received an email from Blackship…
Just received an email from Blackship stating they are lowering their fees and extending storage times. Ive been a customer for a little while and I really appreciate this with uncertainty in shipping fees. I already enjoyed your service and have had nothing but successful shipments. You have a loyal customer here and recommend them for anyone uncertain which platform to use.
October 15, 2025
Unprompted review
Reply from Blackship.com
Hello Matthew,
Thank you so much for your thoughtful feedback and continued loyalty! We’re thrilled to hear that you’ve had consistently positive experiences with our service and appreciate the recent updates. Your recommendation means a lot to us — we’re truly grateful to have you as a valued customer!
Good service.
Had delivery problems but these were unrelated to Blackships operations, overall a good service and customer support.
October 6, 2025
Reply from Blackship.com
Hello Renne,
We’ve checked your shipment, and the address printed on the FedEx label matches exactly what you registered and selected during checkout. If FedEx is reporting an issue, we recommend contacting your local FedEx office directly, as they handle the final delivery and can provide the most accurate information.
Of course, you can also reach out to our support team at help@blackship.com, and we’ll do our best to assist.
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