I've used Blackship for 10 shipments now, every single time they remind me why I use them. Best in the market and without them I wouldn't bother buying from Japan. They put ALL American reshipper comp... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blackship's friendly staff have helped rectify any issues and made sure communication was top tier. I had requested photos and the system had said it wasnt possible so I redid the request. They contac... See more
Company replied
The site was as described , a proxy site. I was given the needed information to properly use the site. I only wish for an option for gift items (for example if the seller give a gift for buying certai... See more
I transferred to Blackship because they offer more shipping options. They also allow 'pick up at the warehouse ' option so it was convenient when I visited Jp. Their customer service is always he... See more
Company replied
Company details
Written by the company
Here is a robust, keyword-optimized description for Blackship.com, designed to capture search traffic for terms like "Japanese forwarding service," "reshipper Japan," and "Japan address." It maintains the professional tone of the Japan Rabbit description but focuses on the "DIY" aspect that separates Blackship from a proxy service. --- ### Blackship - Official Trustpilot Description **Blackship is the premier package forwarding service from the creators of White Rabbit Express, designed for those who want full control over their shopping in Japan.** While our sister service, **Japan Rabbit**, buys items *for* you, **Blackship** puts you in the pilot seat. We provide you with your own personal Japanese address, allowing you to shop directly from thousands of Japanese websites—even those that don't ship internationally—and have your items forwarded to your doorstep anywhere in the world. **Your Personal Address in Japan** Sign up in minutes to receive a unique address in Yokohama. Use this address to shop on your own terms at your favorite Japanese stores, including: * **Marketplaces:** Amazon Japan, Rakuten, and Yahoo! Shopping. * **Fashion & Streetwear:** ZOZOTOWN, Uniqlo, GU, and exclusive boutique brands. * **Collectibles & Hobbies:** Surugaya, Pokemon Center, Animate, and Bandai. * **Crowdfunding:** Makuake and Campfire campaigns. **Why Blackship is Different** We go beyond simple reshipping with industry-leading features designed for serious shoppers and collectors: * **Smart Consolidation:** Combine multiple packages from different stores into a single shipment to save up to **50% on international shipping costs**. * **90 Days Free Storage:** Take your time to shop. We store your packages securely in our climate-controlled warehouse for up to 90 days free of charge, giving you ample time to wait for pre-orders or build a haul. * **Customization Requests:** We offer specialized handling options including **Photo Requests** (to verify condition before shipping), **Price Tag Removal** (for gifts), **Invoice Removal**, and **Discreet Packaging**. * **Rewards Program:** Earn points with every shipment through the **Blackship Rewards** program to unlock shipping discounts and exclusive benefits. **Flexible Shipping & Local Pickup** We offer a wide range of shipping carriers to suit your budget and timeline, including **FedEx, DHL, and Japan Post** (EMS, Airmail, Surface). Uniquely, for customers visiting Japan, we also offer a **"Pick Up from Blackship"** service at our Yokohama facility. **Trusted by Thousands** With a 4.9/5 rating and over 1,600 reviews, Blackship is the trusted partner for anime fans, car enthusiasts, and global shoppers who demand speed, safety, and transparency. Our intuitive web app makes managing your inventory and customs declarations effortless, backed by our English-speaking support team based right here in Japan. **Shop Japan. Ship World. Blackship.**
Contact info
1-15-11 Shinyamashita 2F, 231-0801, Naka-ku, Yokohama, Japan
- +81 045-225-9061
- help@blackship.com
- blackship.com
4.6
Excellent
2K reviews
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Blackship.com
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a great and fast experience with us. Your recommendation means a lot, and we look forward to helping you again soon!
The staff are great
The staff are great. They answer questions via email and you can bid for items and ship at your own pace.
August 27, 2025
Reply from Blackship.com
Thank you the 5-star review!
We’re happy to hear that our staff have been able to support you and that you’re enjoying the flexibility to bid on items and ship at your own pace.
We truly appreciate you taking the time to share your experience!
Excellent service and fees are…
Excellent service and fees are reasonable. Highly recommend
July 28, 2025
Reply from Blackship.com
Thank you so much for your kind words! We’re delighted to hear that you found our service excellent and our fees reasonable. Your recommendation means a lot to us, and we look forward to assisting you again in the future.
Great experience and helpful customer service
I’ve used their services several times and can highly recommend them. Their customer service is very responsive and helpful with any questions about forwarding or the process.
June 23, 2025
Unprompted review
Reply from Blackship.com
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that our customer service team was able to assist you promptly.
It means a lot to know that you recommend our services, and we look forward to helping you with your future shipments!
Couldn’t be happier with Blackship
10/10 service and the customer service it’s also very effective
July 31, 2025
Reply from Blackship.com
Hello Kevin,
Thank you so much for your kind words and perfect rating! We’re thrilled to hear you’re happy with our service and that our customer support has been effective for you. Your satisfaction means the world to us, and we look forward to assisting you with your future shipments.
Was very quick with shipping as well as…
Was very quick with shipping as well as transparency.
July 30, 2025
Reply from Blackship.com
Thank you for the 5-star review!
We’re delighted to know you were happy with both the speed of our shipping and the transparency of our process. We truly appreciate your trust and look forward to serving you again soon.
Great experience
I've had a particular request and blackship managed to sort it.
Fast shipping and carefully packed. And their web site is well made. Super happy one more time.
Using their service since 2022. So far so good !
July 28, 2025
Unprompted review
Reply from Blackship.com
Thank you for your continued trust and loyalty since 2022!
We’re so glad we could fulfill your request and that you’ve been happy with our fast shipping, careful packing, and website.
Amazing quality service!!
everything is always packaged securely and checked thoroughly!! Customer service is great too!! Definitely recommend
July 28, 2025
Reply from Blackship.com
Thank you so much for your 5-star review!
Your trust means a lot to us, and we look forward to assisting you again soon. 📦
Reply from Blackship.com
Thank you so much for the 5-star review!
We’re glad to hear you had a wonderful experience with our service.
If you ever need anything else or have questions, we’re just a message away.
Thanks again for choosing us!
Reply from Blackship.com
Hello Mariusz,
Thank you for your 5-star review!
We’re so glad to hear that you found our service fast and reliable — and that our customer service team made a great impression.
Your support means a lot to us, and we’ll keep working hard to deliver the same excellent experience every time.
Looking forward to assisting you again soon!
Reply from Blackship.com
Thank you so much! We're glad to hear everything felt simple and easy — that’s exactly what we aim for.
We’re happy to have you with us now, and we look forward to helping you for years to come!
As always, they succeeded
As always, great communication and reasonable price to get my items shipped safely.
July 25, 2025
Reply from Blackship.com
Hello John,
Thank you so much for the 5-star review!
We're thrilled to hear that you’re happy with our communication and pricing, and that your items arrived safely.
If there’s ever anything else we can help with, you know where to find us!
Good customer support
July 25, 2025
Reply from Blackship.com
Thank you for your kind words! We're really glad to hear you had a good experience with our customer support. If you ever need assistance again, don't hesitate to reach out — we're always happy to help!
Excellent Service for Reasonable Prices
Service is fast and affordable! I like that the service allows me to make purchases independently as opposed to placing the order by proxy as it allows for purchase of specialty items on my own timeline.
July 25, 2025
Reply from Blackship.com
Thank you for sharing your experience! We're glad to know our service has been a convenient and cost-effective solution for you.
We truly appreciate your support and look forward to helping with your future shipments!
Reply from Blackship.com
Thank you for the positive review!
We're happy to hear everything went smoothly and that you had a positive experience from start to finish.
Perfect!
Wow, I'm blown away by their service. I was a bit sceptical at first but having used Blackship for the 1st time recently I cannot recommend them enough! My parcel was delivered to them and acknowledged by Blackship the same day with re-delivery options presented, postage fees are very reasonable considering the overseas delivery and it was delivered in 3 working days, plus the packaging was perfect!
July 22, 2025
Unprompted review
Reply from Blackship.com
Thanks so much for the kind words! We're really glad to hear your first experience with Blackship went so smoothly. Fast handling, fair rates and careful packaging are exactly what we aim for so it means a lot to hear it all worked out for you. Hope we can help again soon!
Cheers
Amazing as always!
As always, blackship has always been so kind with their packaging and shipping times. I’m a little sad they changed their free storage time, but that’s really all I’m a little down by.
June 28, 2025
Reply from Blackship.com
Thank you for the 5-star review! We are glad that you are happy with our services.
You mentioned the change in free storage time, so we wanted to clarify just in case. Our original policy remains the same: we still offer 45 days of free storage per package, plus an additional 45 days of paid storage if you need more time.
The only recent change is our new “pack and hold” option at checkout. With this, you can ask us to prepare your package for shipping and then hold it for up to 7 more days before submitting a shipping request.
If the change you noticed wasn’t this one, feel free to let us know via help@blackship.com – we’d be happy to double-check.
Thanks again for your lovely review and for choosing Blackship!
Reply from Blackship.com
Thanks so much!
We're glad we could deliver just what you needed.
Cheers
It was fast and extremely easy to use
It was fast and extremely easy to use. I ordered from where I wanted and once the packages arrived, I was able to consolidate and get mailed out and to my house in less than 5 days. I’m very happy with the service.
June 30, 2025
Reply from Blackship.com
Thank you for the positive review!
We're thrilled to hear that you found our service fast and easy to use. If there’s anything you ever need in the future, we’re always here to help. Thanks again for choosing us!
Reply from Blackship.com
Thank you so much for the positive review!
We are glad to hear that you had a positive experience and found our service easy to use, with fast shipping, and we look forward to helping you again soon!
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