Blackstar Warranties Reviews 

waste of time. Don't respond or pay out for my claim useless warranty

I strongly advise against purchasing a Blackstars Warranty. My experience has been nothing but frustrating and disappointing. I attempted to make a claim three times, and each time, I was booked in but, due to unavoidable work and family emergencies, I was unable to attend. Instead of working with me to reschedule, Blackstars decided to completely close my claims and refuse any further claims—despite the fact that I have £10,499 in available claims that I have never used.

When I called today to ask for an explanation, I was met with rude and unprofessional customer service. The representative I spoke to refused to provide a proper explanation and even had the audacity to hang up on me when I pressed for answers. This kind of behavior is completely unacceptable for a company that claims to offer “peace of mind” through its warranty service.

From the very beginning, their terms made it clear that I had a certain claim amount available, yet they have now found an excuse to avoid honoring their agreement. How is missing a few appointments a justifiable reason to completely revoke my ability to claim? It’s absurd and unfair.

Blackstars Warranty is a scam. They are quick to take your money but will do everything possible to avoid paying out when you need them. If a dealer offers you a Blackstars Warranty, walk away. It’s not worth the hassle, and you will likely end up in the same situation I’m in—paying for a worthless service.

Shame on this company for their dishonest practices. I sincerely hope others don’t fall into their trap.. Stay away!

I read the reviews and seen an equal share of positive and negative so had some apprehension about the likelihood of a successful claim.

However, I must compliment the warranty company on the way they handled the situation.
They clearly stated that each claim is considered on a case by case basis and the things they cover are not completely set in stone but they will consider vehicle age, mileage and the duration of my ownership (in my case I had owned it 1.5 months and covered under 2000 miles.)

Alana was extremely helpful after I had initially been booked in with a garage that seemed a bit useless and didn't even attempt to diagnose the car over a 2 day period. She went above and beyond to find a Mercedes specialist that could see, and diagnose, the car in the near future.

The garage were skeptical if a corroded wiring issue (relating to the compressor of my air suspension system) would be covered on the warranty but they submitted their report as required and I was delighted with the approval outcome.

All in all I was pleasantly surprised and believe that my experience warranted leaving a positive review in hope that others may have some confidence to follow the process and cross their fingers for a similar outcome.

There was an issue with an oil and water leak on a second hand cat I purchased. Blackstar arranged for repairs promptly with a local service centre. Great service from start to finish.

Very helpful and fast service

Very quick and easy highly recommended

Lovely staff and every claim was so easy to get done.

When you book into a garage you actually need to get a reply from the garage before sending the customer the appointment. You also need to make sure the garage have time to fix the car not just give a report. You also need to make it easier for the garage to give you a report.

Would be better if theyKnow what they are doing

I had a problem and you sorted it without an issue thanks

Fast to get my car into a reputable auto electics garage no problems after getting car back all done no drama .

Not worth the paper it is printed on. I've wasted my money paying for this

Good communication at all times

Dodgy warranty provider, don’t answer emails sent, work in cahoots with dealer to give substandard repairs or no repair at all and just disable the issue.

DONT WASTE YOUR MONEY

Excellent speedy service

Awful waste your time speak to u bad and tell you the person dealing with doesn't have a phine so can't contact you

Our car has had problems right from buying it, still has now garage says it’s sorted and it not…. Air con been filled so many times and still doesn’t work burning smell fro the engine, and still making a noise when Running … if it doesn’t get sorted this last time it’s being returned and we’ll be having our money back

Well when I visited garage I was advised to get a new strut fitted along with other parts the parts were fitted but not the strut as I had my car underneath waxed for rust protection and was notified that the strut was not fitted and also wheel nuts missing as the brakes were supposed to have been cleaned who nows I don't not the best experience in my life not very confident for the future

No fuss or hassle fixed and back on the road quickly