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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabric, stitching, and overall craftsmanship. Many people appreciate the stylish designs and comfortable fit of the clothing, often highlighting specific items like cargo pants. The customer service is also frequently described as exceptional, with consumers commending the responsiveness and helpfulness of the support team. However, some customers experienced issues with delivery, mentioning that shipping can be slow or that packages took a long time to arrive. A few other people also felt that the sizing or fit of certain items was not as expected, with some pants being much baggier or longer than depicted online. There were also occasional reports of product defects, such as broken parts or loose threads, and some customers were dissatisfied with the return process and associated fees.

What people talk about most

Product

Clients share positive opinions on product quality and style. Many reviewers praise the excellent style, good... See more

Quality

People report positive experiences with quality. Many customers praise the excellent style, good quality... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise quick... See more

Order

Users describe ambiguous interactions with order. While some customers report very quick delivery and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers highlight the exceptional and... See more

Based on these reviews

Rated 4 out of 5 stars

Excellent style and good quality I'm a little bummed about the price increases, but I understand the necessity of it.

Rated 4 out of 5 stars

I would have given 5 stars as I've ordered a lot from you guys but my only gripe with you is when you use DHL for shipping they are very slow. I place an order on April 18th and it is now the 29th... See more

Rated 5 out of 5 stars

Great range of cargos, shorts and jeans in various styles colours and materials. Customer service is excellent too. Being a loyal customer is rewarded, they give discounts for repeat business, so I... See more


Company details

  1. Men's Clothing Store

Written by the company

Designed for movement and functionality. Global Express Delivery. Shop now at www.blacktailor.store


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 60% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 2 out of 5 stars

Not great quality

Not great quality. I ordered some trousers but one arrived with a metal part broken. It was very thin metal that was extremely easy to break.

Customer support offered a replacement free of charge, which was good.

A belt loop on another belt got detached soon after when putting a belt on. So the stitching or the thread is not great.

After a few months, the fabric ripped around one of the back pockets as well.

Overall I think they have cool designs and decent customer support, but the quality of the materials is pretty bad.

September 24, 2025
Rated 2 out of 5 stars

My pants were too small

My pants were too small. No issues to return for a refund. Black Tailor were prompt with replies and offered to sell me another pair for $29. The returns mail address is in Singapore! The cost to return was more than the value of the pants. The package originally shipped from NJ, so no explanations as to why I had to return to Singapore. Needless to say, I didn’t return and took the $100 hit. Would never purchase or recommend to purchase from Black Tailor again now knowing that returns are not worth the hassle & costs.

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order!

Do not order! They promise Free Delivery 1-3 Business Days (for orders over …) this is bs. I ordered and after a week it was kept at the customs office at FedEx. I ordered for 270€ and should have paid over 100€ import and custom duties.

This is no free delivery and they did not inform me of such high import costs at any point during the order process.

I declined the order ofc and Blacktailor said they would reduct 25$ from the return amount and whatever the return shipping costs would be.

Such bad customer service as well.
Pls do not support this business. It’s probably fast fashion as well.

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

One of the worst experiences I have had…

One of the worst experiences I have had ordering from a site. First off the pants said they would be 32 inseam but they are much longer than that. Also much baggier than shown in the photo its a bit ridiculous. I asked to return the pants and instead of offering help with a return they asked me to purchase another pair of pants which is insane. When I told them I wanted to return them and not get another pair they then expected me to pay for the shipping back to Hong Kong which is not stated in the return policy. This is a scam because being in the USA it would cost as much as the pants to return them so it doesnt make sense. Overall horrible experience will never be purchasing again.

October 9, 2025
Rated 1 out of 5 stars

Weird

Been trying to return something too you and it’s been a problem

October 2, 2025
Rated 5 out of 5 stars

BlackTailor's clothing is super high…

BlackTailor's clothing is super high quality, feel and fit great. I especially love the V20 Cargos. when it came to exchanges or returns their policy is amazing as they are very considerate of the environment and the satisfaction of their customers! I will continue to support them in the future.

August 14, 2025

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