Ordered night vision camera,quick delivery, good product but found awkward and painful to use, owing to my arthritic hands and fingers.Informed Blackwood Ltd, said they were on holiday, they suggest... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Night vision and thermal imaging specialist retailer, for the use in hunting, wildlife observation and ecology. Supplying fieldsports and hunting related items.
Contact info
United Kingdom
- info@blackwoodoutdoors.co.uk
- blackwoodoutdoors.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Changed product to a different design
Ordered night vision camera,quick delivery,
good product but found awkward and painful to use, owing to my arthritic hands and fingers.Informed Blackwood Ltd, said they were on holiday, they suggested a different product and sort when they got back. Brilliant service , I sent first camera back , couple of days got new one,so pleased with design and controls . Also received a refund, the difference between the two products. Great service, no faults ,
thank you.
Absolutely over the moon
Absolutely over the moon, as usual by the service received from Ian and his staff !.
Always friendly, and VERY fast service.
This is why I keep going back.
Thank you once again.
Awesome service.
Fantastic service from Blackwood Outdoors. I ordered 5 boxes of Zan slugs in preparation for getting a slug barrel for my BRK Ghost and received them in less than 24hrs, superbly packaged.
Customer Support
Just had a conversation with the owner of the company with ref to an item missing from my order.
A misunderstanding on my part. Problem has been rectified and I have been assured I will receive it next week.
It's refreshing to see a company that will engage explain and solve the issue even when I was mainly at fault.
Excellent service highly recommend.
Thank you.
Delivered well packaged
Delivered well packaged, on time and in great condition thank you
Happy
Perfect really but struggled to get any response from email and telephone calls
No customer support
Couldn't login to account. Password reset not working. No reply from from support...
Excellent service as always
Excellent service as always. Fast delivery good communication. I would highly recommend.
This company is so easy to deal with
This company is so easy to deal with, delivering fast and packaged 📦 100 % would definitely recommend 👌
Efficient with quick delivery
Ordered small item, 0 MoA rail. Despatched very quickly and was packed well. Updated by Email throughout process.
Fantastic company
Fantastic company to deal with from start to finish. Ian was absolutely fantastic throughout the entire process—friendly, professional, knowledgeable, and always happy to help. He made everything straightforward and kept me informed every step of the way.
The service was exceptional, and the whole experience exceeded my expectations. I couldn’t be happier with my purchase and the outstanding customer care I received.
A genuine five-star-plus experience. I would highly recommend this company to anyone and will definitely be buying more items from Ian in the future.
Superb service
Superb service. Order received by next day DPD.
Habrok pro HQ50L is a fantastic instrument. Free hard case if bought from Blackwood a really nice extra to store glasses in or protect while travelling
Brilliant company
Brilliant company, super responsive and speedy dispatch. Will shop again
Excellent product and delivered on time
excellent sevice fast great transaction…
excellent sevice fast great transaction will deal with again nice one.
Great service was kept informed from…
Great service was kept informed from initial order through to delivery 👍🏻
Easy to navigate website
Easy to navigate website, top kit to choose from. fast dispatch, will be a returning customer, thanks .
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








