Really enjoy BladeHQ site. Knife selections, quality and sale items are top notch. Purchased many great knives for myself and as gifts over many years. Just bought an engraved knife for my daughte... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blade HQ has always had top tier customer service. Been on a knife buying kick lately, got a bad Böker AK74 and had no trouble with getting help and then an exchange. Highly recommend purchasing... See more
Company replied
Made returning the knife I purchased so easy, then gave me suggestions on what might fit my needs better. 🤔 quite the concept, treet your customers like actual people who are different and someti... See more
Company replied
Blade HQ has the best customer service. I'll repeat that so you don't miss it. Blade HQ has the best customer service, not only in their industry, but I feel their format is marketable. Treated like a... See more
Company replied
Company details
Information provided by various external sources
Shop hundreds of quality knives from top brands that include Spyderco and Benchmade. Free shipping on orders over $99!
Contact info
East 1000 South 400, 84043, Lehi, United States
- bladehq.com
4.7
Excellent
763 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service at Blade HQ rocks!
March 9, 2026
Unprompted review
Reply from Blade HQ
Thank you for the awesome feedback! We’re glad to hear our customer service made a great impression. We truly appreciate your support and look forward to helping you again! ~Tiffany
Kim is Top Shelf
Kim exceeded my expectations in handling a problem I received with a broken knife. She has been extremely friendly, polite and professional. A shining light in a world of difficult companies and people to deal with. I greatly appreciate the steps she took to help solve my problem. Thank you very much Kim & Blade HQ.
March 7, 2026
Unprompted review
Reply from Blade HQ
Thank you for the wonderful feedback! We’re thrilled to hear that Kim exceeded your expectations and took great care of you while resolving the issue. Friendly, professional support is exactly what we strive for, and we’ll be sure to pass along your kind words to her.
We truly appreciate your support—thank you for choosing Blade HQ! ~Tiffany
Jen N is wonderful!
Jen N. was wonderful in helping me with me issue! Wow! What a great representative of BladeHQ!
March 6, 2026
Unprompted review
Reply from Blade HQ
Thank you for the kind words! We’re so glad to hear that Jen was able to help and made such a great impression. We’ll be sure to share your feedback with her. Thanks for choosing Blade HQ! 🔪 ~Tiffany
Remarkable
Great deals, awesome products and really outstanding feedback with any concerns in customer service!
March 5, 2026
Unprompted review
Reply from Blade HQ
Thank you for the kind words! We’re glad to hear you’ve had a great experience with our deals, products, and customer service. We truly appreciate your support and look forward to helping you again in the future! ~Tiffany
Ms.Cloey great employee.
Ms.Cloey, handled my return. She was very knowledgeable and helpful.
February 27, 2026
Unprompted review
Reply from Blade HQ
Thank you for the kind words! We’re glad to hear Cloey was able to assist with your return and provide knowledgeable, helpful service. We appreciate you choosing Blade HQ~ Tiffany
Reply from Blade HQ
Thank you for sharing! We’re thrilled to hear Cloey provided fabulous service. We’ll be sure to pass along your kind words! ~Tiffany
The ease of the return
March 5, 2026
Unprompted review
Reply from Blade HQ
Thank you for your feedback! We’re glad the return process was quick and easy. We appreciate you choosing Blade HQ and hope to serve you again soon. ~Tiffany
Customer Non-Service
Customer Non-Service
I had ordered an item on 02/27/26 with the status indicating on 02/28/26 that the shipping label had been created, USPS awaiting item. As of 03/04/26, USPS had not received the item and I reached out to customer service. The response I received was "kicking the can down the road". They essentially blew me off saying that it has been shipped and USPS has not scanned the item. That's not how USPS works, they scan the item once it hits the originating USPS facility.
March 4, 2026
Unprompted review
Reply from Blade HQ
Customer Non-Service
I had ordered an item on 02/27/26 with the status indicating on 02/28/26 that the shipping label had been created, USPS awaiting item. As of 03/04/26, USPS had not received the item and I reached out to customer service. The response I received was "kicking the can down the road". They essentially blew me off saying that it has been shipped and USPS has not scanned the item. That's not how USPS works, they scan the item once it hits the originating USPS facility. ~Tiffany
This company has great customer service
This company has a great website , great promotions , easy check out , and above all EXCEPTIONAL customer service. Tiffany was phenomenal , from start to finish.
March 2, 2026
Unprompted review
Reply from Blade HQ
Thank you for the great feedback! We’re glad you enjoyed the website, promotions, and checkout experience. We truly appreciate the kind words. It was a pleasure working with you! :) Thanks for choosing Blade HQ. ~Tiffany
Good Company with some customer service issues
Customer service is completely unacceptable. My package was shipped through USPS from Virginia to Utah. They suggested contacting the mail service to get it back on track. Tiffany helped with the shipping issue so I added a star
February 26, 2026
Unprompted review
Reply from Blade HQ
We’re really sorry to hear this was your experience. We know how frustrating shipping delays can be—especially when it feels like you’re the one left chasing answers.
Once a package is in USPS’ hands, we’re somewhat limited in what we can directly control, but that doesn’t mean we don’t want to help. If you’re still having trouble with this order, please reach out to us at info@bladehq.com and put ATTN Tiffany in the subject line
With your order number, we’ll be happy to take another look and see what options are available.
We appreciate the feedback and the opportunity to make things right. ~Tiffany
Blade HQ has been great to work with!
Blade HQ has been great to work with. My favorite knife retailer! Even though I did have to return one of the Spyderco knifes I bought due to poor finishing job from the factory, Blade HQ refunded my order without issue.
February 27, 2026
Unprompted review
Reply from Blade HQ
Thank you so much for the kind words! We’re thrilled to hear we’re your favorite knife retailer — that truly means a lot to us.
While it’s always a bummer when something slips through from the factory, we’re glad we could get your return taken care of quickly and without any hassle. That’s exactly how it should be.
We appreciate you choosing Blade HQ and look forward to helping you find the next perfect blade! ~Tiffany
HIGHLY RECOMMENDED (Blade HQ)
The representative was very helpful with EVERYTHING! Thanks ☺️
UPDATE: I just bought the last Benchmade Claymore OTF D/A Auto Knife Black with serrations. After I ordered it, it went to OUT OF STOCK! Phew, glad I got mine😅
February 26, 2026
Unprompted review
Reply from Blade HQ
Thank you so much for the awesome recommendation! We’re thrilled to hear our team was able to help with everything you needed.
We truly appreciate you taking the time to share your experience — and we’re always here whenever you need us. Thanks for choosing Blade HQ! ~Tiffany
Blade HQ is always awesome
Blade HQ is always awesome. Their customer service is always helpful. They don't try to spin you around or anything like that. I've never had any issues and always a positive experience
February 28, 2026
Unprompted review
Reply from Blade HQ
Thank you so much for the kind words! We’re really glad to hear you’ve consistently had positive experiences with us. That straightforward, no-runaround service is exactly what we aim for.
We truly appreciate your continued support and look forward to helping you with the next addition to your collection! ~Tiffany
Chad was great
Chad was great. He responded promply and tookcare of my problem instantly and headed off another potential problem.
February 27, 2026
Unprompted review
Reply from Blade HQ
Thank you for sharing this! We’re thrilled to hear Chad jumped in quickly, resolved the issue right away, and even prevented another one from popping up. That’s exactly the kind of proactive service we strive for.
We’ll be sure he sees your shoutout—he’ll appreciate it! ~Tiffany
Kudos to Blade HQ
Kudos to Blade HQ for such fantastic customer service. All emails were replied to pretty much immediately. Cloey E. was exceptional with helping me and keeping me updated every step of the way. A+++++
February 27, 2026
Unprompted review
Reply from Blade HQ
Thank you so much for the kind words and for taking the time to share your experience! We’re thrilled to hear that our team was able to respond quickly and keep you updated throughout the process. Cloey will be especially excited to hear your feedback — we’ll be sure to pass it along! We truly appreciate your support and look forward to helping you again in the future ~Tiffany
Alyssa and Melissa helped me out…
Alyssa and Melissa helped me out tremendously, great service as always, thank you!
February 25, 2026
Unprompted review
Reply from Blade HQ
We’re so glad to hear Alyssa and Melissa were able to help you out! We’ll be sure to pass along the kind words to them.
Thanks for continuing to shop with us—we truly appreciate you! ~Tiffany
Great variety of knives
Great variety of knives, and the brands I trust.
Go through the On Sale section and add a few more knives to your order.
Currently I'm enjoying the Dessert Warrior series.
February 24, 2026
Unprompted review
Reply from Blade HQ
We’re glad your order arrived quickly!
And even though one item wasn’t quite right, we’re happy to hear the return process was smooth and hassle-free. That’s exactly how it should be. Thanks for giving us the chance to take care of you! ~Tiffany
Was impressed they responded so fast &…
Was impressed they responded so fast & on a weekend, great company, super nice knife, will be a return customer.
February 24, 2026
Unprompted review
Reply from Blade HQ
We love hearing that!
We do our best to stay on top of things—even on the weekends—so it’s great to know that made an impression. We’re glad you’re enjoying the knife, too! Thanks for the support, and we’ll be ready for you when you’re back for the next one. ~Tiffany
The order came quickly
The order came quickly. Unfortunately, I wanted return one item and the process was easy and no hassle.
Thank you
February 23, 2026
Unprompted review
Reply from Blade HQ
We’re glad your order arrived quickly!
And even though one item wasn’t quite right, we’re happy to hear the return process was smooth and hassle-free. That’s exactly how it should be. Thanks for giving us the chance to take care of you! ~Tiffany
BladeHQ runs like an honest company
BladeHQ runs like an honest company. Great products and prices with excellent service. I will continue to shop with them.
February 11, 2026
Unprompted review
Reply from Blade HQ
Thank you so much for the thoughtful words!
We work hard to offer great products at fair prices while backing it all up with service you can count on, so it truly means a lot to hear that reflected in your experience.
We appreciate your continued support and look forward to helping you with the next addition to your collection! ~Tiffany
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.