Do not use this company! Inefficient & bad customer service. My drop off was booked Friday 10-12. At 1230pm, I called to ask where my items were, they said oh they are not ready, we will have t... See more
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See what reviewers are saying
After dropping out some pieces at the store o realised something had changed. I approached Blanc and had Hanna dealing with me. Without any hesitation she went an extra mile to help me. I really ap... See more
Company replied
Emine and Nora always do a wonderful job repairing and darning my clothes. Last month they altered two pairs of trousers and even made a little hair scrunchie out of the spare material. Everyone in th... See more
Company replied
Stay away - this cleaner degraded the finish of my angora mix coat and charged me almost £40 for it. I'd have done better with the local hole-in-the-wall, which ironically I shunned because I wasn't... See more
Company replied
Company details
- Dry Cleaner
- Clothing Alteration Service
- Commercial Cleaning Service
- Laundry Service
- Shoe Repair Shop
- Tailor
Written by the company
BLANC is the UK's leading aftercare specialist revolutionising clothing aftercare. We offer a sustainable alternative to dry cleaning as well as alterations & repairs and are committed to making our clothes last longer. At BLANC, we clean the most delicate garments (including those with a dry clean only label) using eco-technologies such as wet cleaning and liquid CO2 cleaning, which are the most sustainable and health-friendly methods of cleaning currently available in the world. Our process combines artisan care with expert tech to deliver a better quality clean and is kinder to your skin, your clothes, and our planet. We offer a convenient Home pick up & delivery service which you can book online and also have 4 stores in central London if you prefer to speak face-to-face with an expert or if you need some measurements taken for expert clothing alterations.
Contact info
London, United Kingdom
- 020 8004 2630
- info@blancliving.co
- blancliving.co
3.0
Average
460 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wedding dress alterations
I’ve had a great experience with Joseph, the head tailor in the South Kensington branch. He made alterations to my wedding dress, fits now like a glove. He had great suggestions to enhance the overall fit of the dress. I would 100% recommend.
April 28, 2023
Unprompted review
Reply from BLANC
Thank you Hind, in this period that must be so busy for you we really apprecatire you taking the time out to feedback on your experience at Blanc South Kensington. We are always happy to deliver an expert result on all types of items, but when it comes to wedding dresses and gowns then we are for sure the place to come. All the best for the wedding and thank you - Blanc Customer Care Team.
Ask for Joseph
Joseph is an exceptional and very talented tailor - I used Blanc exclusively for his services and was thrilled with the results. I needed a complicated alteration on my silk wedding dress which involved taking apart the seams and re-ruching both sides of the whole dress. He did this in record time, got it right first time and really cared about making me happy with the result. If you need an alteration to an important item and want a safe pair of hands who knows their stuff, don’t settle for anyone less than Joseph.
April 29, 2023
Unprompted review
Reply from BLANC
Ami, thank you so much for taking the time out at what must be a very busy time for you to leave this review for our South Kensington store. Joseph is always happy to take on the most complicated pieces of work and when it comes to gowns and wedding dresses at Blanc we can deliver just what you need in any one of our 4 stores. Thank You - Blanc Customer Care Team.
Stay away
Stay away - this cleaner degraded the finish of my angora mix coat and charged me almost £40 for it. I'd have done better with the local hole-in-the-wall, which ironically I shunned because I wasn't sure they would take good care with my favourite coat.
I wish I'd read the reviews here with photographic evidence. I'd add mine, but you can't really see a silky finish turned into a fun-fur bobble. I could show photos of the "invisible" repairs of my husband's best suit -- the one he wore for our wedding -- but it makes me too sad. Just stay away.
April 29, 2023
Unprompted review
Reply from BLANC
Hi Karen Ia m disappointed to read what you have written about your Angora coat. We at Blanc always take the upmost care and pride in our work and if it is an issue may arise we always want to review the item, understand the issue and do what we need to do to ensure the customer is satisfied. If you have not been in touch with us directly then please drop us an email to: info@blancliving.co and one of our team will be in touch with you to help resolve this. Thank You - Blanc Customer Director.
Joe is utterly amazing!
Joe is utterly amazing!! He made my dress of dreams absolutely perfect for me!! His attention to detail and precision is impeccable, he has the eye for even the small things that make such a difference. Thank you so much Joe….you are the best 🙏🏻
March 15, 2023
Unprompted review
Reply from BLANC
Hello Rachelle, thank you for taking some time out to leave thsi review for our tailoring in the Notting Hill store. Joseph is a great tailor who really understands how to produce the best results possible. Joseph always gets the detail required and delivers impeccable results. Thank You for your review and remember when you want that dress cleaned professionally come back and see us" Thank You - blanc Customer Care Team.
I had an expensive coat that I needed…
I had an expensive coat that I needed mending and cleaning. I was very nervous about leaving it but was assured by the lovely Sales Assistant it would be ok.
I collected it last week, and my coat is as good as new. Thank you to Hope who really gave amazing advice and exceptional customer service. I will see you all again.
April 20, 2023
Unprompted review
Reply from BLANC
Hi Sara, thank you for your review for our Notting Hill store. Hope whi is faily new with us is just doing an amazing job and really understands what we do and how we do it. Her inreractions with customers are just great! Thank You for your custom and we look forward to seeing oyu again in store soon. Thank You Blanc Customer Care Team.
Awful first experience - won’t use agai
I am adding the comments from the person who made the valance who I had repair it after it was damaged by Blanc:
‘I have recently altered a valance for a my client, Francesca Hall. It had recently been dry cleaned. It had an unbelievable amount of hard creases all over and had not been pressed in the correct way to maintain the corner pleats. It had also shrunk and I had to add in some more fabric in the pleats to lengthen it, which involved deconstructing the whole piece and then delicately and painstakingly pressing it an all again.’
I sent an item of bed linen to be dry cleaned - provided full instructions on what couldn’t be used - the item was returned in worse condition than it was sent in:
1. The box pleats were ironed through - badly
2. New wrinkles were introduced by ruining it poorly
3. Material look stretched and damaged
April 24, 2023
Unprompted review
Reply from BLANC
Francesca, I am so sorry to hear of the issue that you hav had with this item of bed linen. We would be more than happy to take it back and process it again. We have based on this feedback takena complete review of our bed linen service and have introduced new quality control and briefed our team on the standards that must be delivered. If you do wish to send it back please drop us a note at info:blanclving.co and I will ensure it is given the upmost attention. Thank You Blanc Customer Care Team.
My down has its zipper sticker
My down has its zipper sticker, Joseph fix my zipper he is lagend thx u joseph
April 25, 2023
Unprompted review
Reply from BLANC
This is what we like to read! thank you HY for taking the time to leave this review. When it comes to puffa jackets we can take care of them for our customers. Our teams are trained to deal wit the most complex of jackets. Thank You - Blanc Cusotmer Care Team.
Poor planning and last minute schedule change
I have dropped off 4 men shirts last week ( Thursday) to Lower Sloane Street Chelsea store. I have been informed that the shirts would be delivered to my address ( 300-500 mt) on Tuesday morning. But today in the afternoon, on Monday I have received a mail from them saying that the shirts could be delivered on Thursday due to high volumes. It is a very short notice as my husband has a business trip to Netherlands on Thursday. I believe such a service quality in terms of poor planning ( which is actually a must in dry cleaning sector) and last minute customer communication is not acceptable. Their very user unfriendly mobile app should be a topic of an other review…
April 24, 2023
Unprompted review
Reply from BLANC
Good morning Muge, As we have covered off in our emails to you. There had been an error caused by an operative in placing these in the wrong bag. We recovered the situation and did indeed delvier these to you on the date that you had orignailly requested. I would like to apolgoise for the confusion and to note we have put a process in place to ensure this does not occur again in the future. Thank You - BLanc Customer Care Team.
Joseph altered a dress and pair of…
Joseph altered a dress and pair of trousers for me and they were perfect definitely recommend!
April 20, 2023
Unprompted review
Reply from BLANC
Hello Helena, thank you for taking the time out to leave this review fro Joseph in our South Kensington store. Joseph is always happy to advice, quote and turnaround items at pace when it is required. I am so glad to read that both your dress and trousers meet your expectations. Thank You - Blanc Customer Care Team.
Joseph did a wonderful job fitting my…
Joseph did a wonderful job fitting my wedding dress which i bought at The Mews Bridal.
His eye for detail and passion for making the dress fit perfectly is evident in his work and manner.
My dress was perfect and I cannot thank Joseph enough.
I would recommend him to anyone who needs tailoring work - thank you again!
March 31, 2023
Unprompted review
Reply from BLANC
Hello Lotte, Thank you for taking the time out to leave this review in what must be a very busy time for you! Our wedding dress service is amazing! The ability to totally understand what is required and to deliver this every time is a special skill and our wedding dress tailors do this with perfection. All the best for your upcoming wedding. - Thank You - Blanc Customer Care Team.
Friendly, efficient, and professional alterations
I had a pair of jeans altered by Joseph and his team. It was not an easy alteration but the team handled it and we’re very friendly throughout. The fit is perfect now, and the service was very quick with great communication the whole way!
April 22, 2023
Unprompted review
Reply from BLANC
Ollie, thank you for taking hte time out to leave this review for our team in South Kensington. We are always happy to advice and quote on any work required on any type of garment our tailors are of a high standard and it is always reflected in the end result and the amazing reviews received. Thank You - Blanc Customer Care Team.
Excellent service
Excellent service, high quality tailoring work done on a jacket and very pleasant and enjoyable customer experience overall. Based on my experience, I would highly recommend!!!
April 22, 2023
Unprompted review
Reply from BLANC
Thank you Christophe, for the review I am pleased to read that the jacket that we worked on for you was finished to a high standard! Remember when you need that jacket cleaned with the same level of professional service do come back and see us! Thank You - Blanc Customer Care Team.
Joseph is the best
Joseph is the best! Super fast turn arounds and great results. 100% recommend!
April 22, 2023
Unprompted review
Reply from BLANC
Hi Erica, Thank you for taking the time out to leave a review for our tailoring service in South Kensington. Joseph works with pride in all that he does and the results are always amazing and can be evidenced in the many reviews received. We thank you for your custom and look forward to seeing you back in store soon. Thank You - Blanc Customer Care Team.
Joseph the wonderful tailor
Joseph the head tailor at Mews Bridal altered my wedding dress. Everything about it was perfect - magicians work! Every little detail was added in beautifully (shortened length, pinches at shoulders, waist in and details added to hold the trail). Joseph was also so wonderful to work with on what is a very important piece, providing me with great guidance and support. Couldn’t recommend Jospeh more!
April 21, 2023
Unprompted review
Reply from BLANC
Thank You Molly for taking the time out at this very busy time for you to lave a review on our tailoring completed by Joseph. He is a star when it comes to complex dresses and wedding dresses, always able to understand completely the needs of the bride and able to make quality recommendations. We would like to wish you well for your upcoming wedding and if you need the dress cleaned post the event do come back and see us. Thank You - Blanc Customer Care Team.
wedding dress alteration
Joseph altered my wedding dress for me (taking in the skirt at the waist, amending the length and creating more room under my arms of the top). It now fits beautifully and I am super happy with the outcome. Service great throughout, 100% recommend.
April 21, 2023
Unprompted review
Reply from BLANC
Thank you Hol for taking a moment in your busy schedule right now to leave review for the work done by Jospeh on your wedding dress. When it comes to these types of garments there is no one better at understanding and completing to the total satisfaction of the customer. I am so happy to read that you are very pleased. Thank You - Blanc Customer Care Team.
Good experience
I had a top altered, which was heavily sequined, and they did a great job and in a short amount of time! Joseph was very professional and considerate, and wanted to make sure that every part of the top fit right.
April 13, 2023
Unprompted review
Reply from BLANC
Thank you Nicole for taking the time out to leave this review for our tailoring service in South Kensington. Joseph can do some amazing work and the more complex the job then the more reason to bring it here to see Joseph. Remember when you want that top professionally cleaned please come back and see us. Thank You - Blanc Customer Care Team.
Alterations
Joseph was lovely to work with. I needed a simple alteration on a dress for an upcoming holiday and he was able to do it within 24 hours!
March 21, 2023
Unprompted review
Reply from BLANC
Hi Cara, thank you for taking the time out to leave a review for our South Kensington store. We are always happy to advice and quote on any work that needs to be done, and if you want it fast we will do our best to turn it around for you. Thank You - Blanc Customer Care Team
Perfect work
I had a gold lamê dress which is a complicated fabric to work with and it was very long. Joseph did a fantastic job shortening it to the perfect floor length. He was extremely quick as well which was amazing.
March 14, 2023
Unprompted review
Reply from BLANC
Hi Fernanda, thank you for taking the time out to leave a review for our South Kensington team. When it comes to complex dresses there is nowhere better to take them than to Joseph he is an expert and can do magic on gowns and wedding dresses! Remember when you want that dress professionally cleaned come back to see us. Thank You - Blanc Customer Care Team.
Excellent repair and clean of dress
Excellent repair and clean of dress. Joseph was very helpful and skilful.
March 17, 2023
Unprompted review
Reply from BLANC
Thank You Rebecca for taking the time to leave a review for our South Kensington store. I am so pleased that the work doe to repair and clean your dress has been great! We appreciate your custom and hope to see you back in store soon. Thank You - Blanc Customer Care Team.
This is the worst dry cleaning service…
This is the worst dry cleaning service in London. Stay away. They can't clean any of the cloths I've submitted, damaged one of them, and claim it isn't their fault. They have a nice website and that is it. Don't be a victim like I have been. At this point, I can't wear my trousers and they just claim it isn't their fault. Do you research online more carefully.
February 28, 2023
Unprompted review
Reply from BLANC
Jason, I have reviewed this case with the team and we do believe that our action and decision relating to this specific case was the right decision. We process thousands of items a week and if there is an issue our team will alwyas thoroughly investigate them. Thank You - Blanc Customer Care Team
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