Do not use this company! Inefficient & bad customer service. My drop off was booked Friday 10-12. At 1230pm, I called to ask where my items were, they said oh they are not ready, we will have t... See more
Company replied
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See what reviewers are saying
After dropping out some pieces at the store o realised something had changed. I approached Blanc and had Hanna dealing with me. Without any hesitation she went an extra mile to help me. I really ap... See more
Company replied
Emine and Nora always do a wonderful job repairing and darning my clothes. Last month they altered two pairs of trousers and even made a little hair scrunchie out of the spare material. Everyone in th... See more
Company replied
Stay away - this cleaner degraded the finish of my angora mix coat and charged me almost £40 for it. I'd have done better with the local hole-in-the-wall, which ironically I shunned because I wasn't... See more
Company replied
Company details
- Dry Cleaner
- Clothing Alteration Service
- Commercial Cleaning Service
- Laundry Service
- Shoe Repair Shop
- Tailor
Written by the company
BLANC is the UK's leading aftercare specialist revolutionising clothing aftercare. We offer a sustainable alternative to dry cleaning as well as alterations & repairs and are committed to making our clothes last longer. At BLANC, we clean the most delicate garments (including those with a dry clean only label) using eco-technologies such as wet cleaning and liquid CO2 cleaning, which are the most sustainable and health-friendly methods of cleaning currently available in the world. Our process combines artisan care with expert tech to deliver a better quality clean and is kinder to your skin, your clothes, and our planet. We offer a convenient Home pick up & delivery service which you can book online and also have 4 stores in central London if you prefer to speak face-to-face with an expert or if you need some measurements taken for expert clothing alterations.
Contact info
London, United Kingdom
- 020 8004 2630
- info@blancliving.co
- blancliving.co
3.0
Average
460 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Would 100% recommend Crystel at Blanc
I would 100% recommend working with Crystel at Blanc!
Crystel is an amazing professional and she welcomes clients in the nicest way. With me, she always made sure I was confortable and relaxed before each fitting and respected the privacy I needed.
Also, while I had to work around very very short deadlines for alterations she helped to find all the solutions to make sure I would have my dress on time, including helping with dry cleaning etc.
Eventually and most importantly, the alterations that Crystel made on my dress were just perfect, giving the dress an additional level of sophistication. (Thank you so much Crystel!!)
I would definitely recommend anyone to work with Crystel, I have rarely encountered that level of service anywhere else.
August 5, 2023
Unprompted review
Reply from BLANC
Good Morning J, thank you for writing what must be described as a perfect review for Crystal and our service in Chelsea. No matter how complex the work my be we are always happy to give advice and work with the customer throughout the process. In Chelsea we have also created a bridal studio to enhance the experience even more. Thank you again for your custom. Blanc Customer Care Team.
Joseph is the best
I could not recommend Joseph more. He did everything quickly and beautifully. He was a delight to meet and I am so pleased to have had him create something so beautiful for me
August 11, 2023
Unprompted review
Reply from BLANC
Hi Jordi, thank you for our custom in our South Kensington store. Our tailoring service is always happy to advice and complete any type of work no matter how simple or complicated. I am sure Joseph will be pleased to read yoru review. Thank You - Blanc Customer Care Team.
Excellent tailoring services
Joseph was very kind to squeeze in an emergency tailoring appointment for this New Yorker attending a London wedding! His work is excellent and highly detailed! His courteous, professional help was very much appreciated!
August 9, 2023
Unprompted review
Reply from BLANC
Thank You Debbie for taking the time to leave some feedback for our tailoring service in South Kensington. We pride ourselves on our ability to do everything we can to delvier what a customer needs in a time frame that works for them. We wish you a great trip here in London. Thank You - Blanc Customer Care Team.
Joseph is really great and has a great…
Joseph is really great and has a great understanding of tailoring, particularly of my more pricey pieces. I really trust him
August 9, 2022
Unprompted review
Reply from BLANC
Thank you for taking the time out ot leave a review for our tailoring services in South Kensington. We are always happy to work on any garment and do any alteration no matter how big or small. Need some advice then just pop into our South Kensington store or any of our others and chat with one of our expert tailors. Thanks - Blanc Customer Care Team.
Crystel is AWESOME!
Crystel did SUCH an amazing job altering and fixing my wedding dress, which fits PERFECTLY now. She's incredibly talented, and I am certain any and every item is safe in her hands. She is focused and has clear vision. I am SO grateful, she did such a wonderful job and I highly recommend her.
August 7, 2023
Unprompted review
Reply from BLANC
Thank you for your review for our wedding dress service in our Chelsea studio. We are always delighted to welcome brides and we have built a studio specifcally to cater for them. Crystal can do some amazing work and will be happy to advise, guide and give you the most amazing result. Thank You for your review - Blanc Customer Care Team.
Wedding Dress Fittings
Crystel was brilliant to work with on my wedding dress. She is very knowledgeable about dresses and designs which meant she was able to advise me really well on my fittings. Nothing was too much for her and my dress is perfect now. I’d definitely recommend her for any tailoring needed.
July 7, 2023
Unprompted review
Reply from BLANC
Thank you for taking the time out to leave the review for our wedding dress service in our Chelsea store. We are so dedicated to delviering excellence for our brides that we have created a whole studio just for them at our Chelsea store. We are always happy to advice, guide and just deliver an exceptional result. Thank You - Blanc Customer Care Team.
joseph is the best he fixed my jumpsuit…
joseph is the best he fixed my jumpsuit really fast and the shop is very fancy
August 7, 2023
Unprompted review
Reply from BLANC
Hi Bimini, thank you for leaving a review for our tailoring service in South Kensington. We are always happy to give advice, quote on any type of work required and deliver to you an exceptional result. Thank You - Blanc Customer Care Team.
Wedding dress - 5*
Joseph was excellent and did an amazing job of my wedding dress! He was very efficient and altered my dress exactly how I wanted it to be. He listened carefully to what I requested and I was very happy with the results, would highly recommend!
August 4, 2023
Unprompted review
Reply from BLANC
Holly thank you for taking the time out of what must be a very busy schedule right now. We are so pleased to read that the results on your wedding dress were good. We are happy to always advice and quote on any type of garment but we really do specialise in wedding dresses and always deliver an exceptional result. Thank You - Blanc Customer Care Team.
Great customer service
Joseph took my measurements right away and added extra elements such as a hook for my denim corset top. All the clothes were altered in just 2 days and they fit really well. The customer service is great.
July 31, 2023
Unprompted review
Reply from BLANC
Hello Eleanor, thank you for taking the time out to leave a review for our tailorin gwork in South Kensington. It does not matter what the garment is or how complex, at Blanc we are always happy to advice, quote and if required get the work done at pace for you. Thank You - Blanc Customer Care Team.
Joseph is amazing
Joseph is amazing! He did such a beautiful job with my wedding dress. He took such good care of me and my dress. Feel like I’ve got a new friend too!!
August 2, 2023
Unprompted review
Reply from BLANC
Hi Hattie, thank you so much for taking the time out to leave a review for our wedding dress service in our South Kensington store. When it comes to wedding dresses there is no where better than Blanc to trust with your most valued dress. I am sure Joseph will be pleased to read this review. All the best for the wedding. Thank You - Blanc Customer Care Team.
Thanks for the great service by…Viktoria
Thanks for the great service by Viktoria and Alicja.Great service, quality and attention. Fast and reliable. Spicel Viktoria in particular is providing a super customer service.
July 21, 2023
Unprompted review
Will absolutely recommend BLANC Dry…
Will absolutely recommend BLANC Dry cleaning company. Fantastic service and very competitively priced given its location at South Kensington. Viktoria and Isabela incredibly helpful and polite and always looks for solutions.
July 31, 2023
Unprompted review
Reply from BLANC
Thank you Mariannka for taking the time out to leave this review for our team in South Kensington. We are so proud of the amazing level of service delivered by Viktoria and Isabella. Tehy always strive to delight every customer, every day and they will be so pleased to read your comments. Thank You - Blanc Customer Care Team.
Excellent service
Highly recommend Blanc and their team for their outstanding customer service. Joseph did a fantastic job measuring and adjusting my wedding dress. It fits perfectly, I couldn’t be happier about the result. I would definitely go through Blanc again!
July 21, 2023
Unprompted review
Reply from BLANC
Hello Sophie firstly thank you for bringin your wedding dress to us to make it perfect for you! We are so proud of the tailoring work that we do for our brides and our tailor Joseph is just amazing at engaging with our brides to delvier the best ever result! Thank You and we wish you well with your upcoming wedding. Blanc Customer Care Team.
Wedding dress - Perfect fit
Thankyou so much to Joseph and Cristel who made my Wedding dress a perfect fit this summer! It's a Rime Arodaky so very precious..he handled it with much care & expertise! He listened exactly to what I required & delivered in good time. It's now much more suited to my height/shape and easier to move/dance in thanks to his alterations. And he made me feel beautiful in it. Thanks & I recommend him! Camilla
July 27, 2023
Unprompted review
Reply from BLANC
Hi Camilla, Thank you during what must be a busy period for you with all the wedding planning to take the time out to leave a review for our service in South Kensington. It is so pleasing to read that not only was your dress done well but with a great fit and an improvement on the original! We thank you for your custom - Blnc Customer Care Team.
High quality work
I've been to BLANC a few times now for dry cleaning and dress alterations. The staff is very friendly and welcoming, and Joseph and Crystal do a stellar job with alterations. They managed to make my dresses look more expensive than their original models, and to fix a dress I was told by other tailors couldn't get fixed.
July 22, 2023
Unprompted review
Reply from BLANC
Hi ~Daniela, it really sound like the result on your dress is outstanding! There is no doubt that the one place to come to have any work done on gowns, dresses, wedding dresses is Blanc we have some amazing tailors and they are always happy to advice, guide and quote on all types of jobs. Thank You - Blanc Customer Care Team.
Crystel is amazing
Crystel is an absolute miracle worker, and honestly one of the loveliest people I have ever met. She worked on my wedding dress alterations, and every step of the way, her primary focus was my comfort and happiness. She really made me feel special and went above any beyond for me, even when my dress needed more alterations than expected. She is so incredibly talented and such a lovely person. I'd recommend her to anyone. Thank you Crystel 💖
July 28, 2023
Unprompted review
Reply from BLANC
Carleigh, thank you so much for firstly bringing to us your wedding dress to complete the alterations on and for taking the time out in what must be a busy period to leave a lovely review for Crystel. We wish you well with your wedding day and do hope to see you again here at Blanc. Thank You - Blanc Customer Care Team.
Moona was prompt and excellent
Moona was prompt and excellent. Thanks for your great assistance.
July 27, 2023
Unprompted review
Reply from BLANC
Thank you for leaving the feedback for our Marylebone store! Moona is a great member of our team who is always striving to deliver excellent customer service. I an sure she will be pleased to read this. Thank You - Blanc Customer Care Team.
Outstanding!
July 27, 2023
Unprompted review
Reply from BLANC
SH - Thank you for taking the time for the review. We appreciate your rating and hope to see you back in store soon. Thank You - Blanc Customer Care Team.
Amazing people
Amazing customer service once I went in from these two lovely ladies Isabella and Viktoria I believe their names were. They were very welcoming and helped me with my needs.
July 19, 2023
Unprompted review
Reply from BLANC
Thank you for taking the time to leave a review for our team in South Kensington. I know Isabella and Viktoria take great pride in their work and great pride in delivering exceptional customer service. Thank You - Blanc Customer Care Team.
Joseph - great talior
Joseph tailored my wedding dress which needed quite a bit of alteration and the result was perfect - he even managed to turn additional material we took off the bottom into ribbons for hair. Thank you Joseph!
July 21, 2023
Unprompted review
Reply from BLANC
Hello Joanna, thank you for taking the time out to let us know bout your experience of having your wedding dress altered with us.. It is great to see that Joseph managed to use the additional material to make some accessories to the dress. We wish you well with the wedding and thank you for your custom. Blanc Customer Care.
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