Do not use this company! Inefficient & bad customer service. My drop off was booked Friday 10-12. At 1230pm, I called to ask where my items were, they said oh they are not ready, we will have t... See more
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See what reviewers are saying
After dropping out some pieces at the store o realised something had changed. I approached Blanc and had Hanna dealing with me. Without any hesitation she went an extra mile to help me. I really ap... See more
Company replied
Emine and Nora always do a wonderful job repairing and darning my clothes. Last month they altered two pairs of trousers and even made a little hair scrunchie out of the spare material. Everyone in th... See more
Company replied
Stay away - this cleaner degraded the finish of my angora mix coat and charged me almost £40 for it. I'd have done better with the local hole-in-the-wall, which ironically I shunned because I wasn't... See more
Company replied
Company details
- Dry Cleaner
- Clothing Alteration Service
- Commercial Cleaning Service
- Laundry Service
- Shoe Repair Shop
- Tailor
Written by the company
BLANC is the UK's leading aftercare specialist revolutionising clothing aftercare. We offer a sustainable alternative to dry cleaning as well as alterations & repairs and are committed to making our clothes last longer. At BLANC, we clean the most delicate garments (including those with a dry clean only label) using eco-technologies such as wet cleaning and liquid CO2 cleaning, which are the most sustainable and health-friendly methods of cleaning currently available in the world. Our process combines artisan care with expert tech to deliver a better quality clean and is kinder to your skin, your clothes, and our planet. We offer a convenient Home pick up & delivery service which you can book online and also have 4 stores in central London if you prefer to speak face-to-face with an expert or if you need some measurements taken for expert clothing alterations.
Contact info
London, United Kingdom
- 020 8004 2630
- info@blancliving.co
- blancliving.co
3.0
Average
460 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous experience with Crystel
I came to Blanc Chelsea following a recommendation from the bridal store I purchased my wedding dress from, and here at Blanc Chelsea I found Crystel, a true master of dress making. I needed alternations to my dress and some additional tweaks to make it exactly as I wanted. What can I say, Crystel turned my dreams into reality and has given me my dream dress! Every detail she has gone to does not go unnoticed. The care and attention she gives to her work is second to none. She is a true artist at what she does. I have had two appointments so far with Crystel and both have been such fun but with high professionalism and I trust Crystel implicitly. Thank you for making my dreams come true. I can’t wait to collect my dress so soon and will be back time and time again to see Crystel and the team any time I need their expertise. Thank you so much, Kate
June 29, 2023
Unprompted review
Reply from BLANC
Hello Kate, what a glorious review! I am sure that Crystal and the team at Blanc will just be delighted to read your words. Thank you for taking the time out to leave this review during a period that must be very busy for you. We have just recently completed the Studio in Chelsea and constructed specifically to cater for our brides fittings. We do thank you for you custom and wish you well for your wedding and look forward to seeing you back in Chelsea soon. Thank You - Blanc Customer Care Team.
Fast turnaround excellent service…
Fast turnaround excellent service highly recommended.
July 6, 2023
Unprompted review
Reply from BLANC
Nicola, thank you for taking the time out to leave a review for our South Kensington store. We appreciate your comments on our service and turnaround time. We are always happy to work to the customers needs and Express service is always available. Thank You - Blanc Customer Care Team.
Great tailor!
I’m very happy! Joseph is an amazing tailor and a great human being - helped me fast, was highly professional and without any words understand exactly what I need to change in the dresses I brought. Highly recommend!
July 8, 2023
Unprompted review
Reply from BLANC
Thanks Marina, we really appreciate you taking the time out to leave this review for our wedding dress services in our South Kensington store. We are always happy to advice, quote and complete all types of tailoring work for our customers. - Thank You Blanc Customer Care Team.
Joseph did an amazing job on my wedding…
Joseph did an amazing job on my wedding dress ! He made the dress fit my body perfectly and knew exactly what he was doing. Looking forward to feeling really comfortable and lovely on my wedding day!
July 5, 2023
Unprompted review
Reply from BLANC
Hi Celine, well all the best from Blanc for your wedding day! We thank you for taking the time out to leave this review for our wedding dress services in our South Kensington location. We are always happy to advice and quote and when it comes to wedding dresses we have the best people delivering the most amazing results! Thank You - Blanc Customer Care team.
Joseph was fantastic
Joseph was fantastic - amazing eye to detail and did and incredible job on making my wedding dress fit just right. Thank you so much.
July 5, 2023
Unprompted review
Reply from BLANC
Thank you Fiona, for taking the time out of your busy schedule to leave a review for our wedding dress services in our South Kensington Location. We have now also introduced a wedding dress studio in our Chelsea location that is specially set up to take care of our brides. We thank you for your custom - Blanc Customer Care Team.
Wedding Dress Alterations - Perfect!
I contacted Blanc to alter my wedding dress and they guided me to the Chelsae branch where Crystel is based. I went in twice, both times were a fun, yet professional experience. Crystel takes good care of you as a customer and made me feel pampered, especially for an occasion like my wedding dress fitting. She knew exactly what I wanted to fix with the dress. She patiently explained to me how the alterations would be made, what the process would look like, and how the dress would fit. The second time I came, she had already done some of the alterations. She did the rest on the spot. Everything was so precise which made me feel she cares about the work as much as I care about my dress. I definitely trust her work and would recommend her especially if you have clothes you care about.
July 5, 2023
Unprompted review
Reply from BLANC
Tamara, thank you for taking the time out to leave this review for our wedding services in Chelsea. Crystel does just an amazing job with wedding dresses and gowns, but typcially every piece of work that Crystel completes is done to a very high standard. We have now opened our wedding dress studio in our Chelsea store specifically designed to cater for our bridal customers fittings. I am sure that Crystel will be as pleased as I am to read this great review! Thank You for taking the time out to leave this review. Blanc Customer Care Team.
Excellent for Wedding Dress Tailoring
Crystel helped me tailor my high street wedding dress. She was attentive, listened carefully and made expert suggestions. My dress now fits and moves perfectly all thanks to her. I am so grateful to have had a professional fashion designer work on my dress.
July 3, 2023
Unprompted review
Reply from BLANC
AMD thank you for taking the time out of your schedule to leave this review for our wedding dress service in Chelsea. We have now completed our bridal studio in our Chelsea store and can offer to brides an exceptional fitting service. Once done the finished work is always impeccable. Thank You - Blanc Customer Care Team.
Crystal is very skilled and helpful
Crystal is very skilled and helpful, did a great job on my wedding dress. Would definitely go back.
July 3, 2023
Unprompted review
Reply from BLANC
Hello Michaela, thank you so much for taking the time out to leave this review for our wedding dress service in our Chelsea Bridal Studio. Blanc is renowned for its great work on delicate cleaning but our bridal service is just the best! Thank You for your custom - Blanc Customer Care Team.
Excellent Alterations with Joseph
Joseph made this experience excellent! A highly skilled tailor who altered a pair of silk trousers for me perfectly and so quickly! Every other tailor I called said the tailoring would take 5-7 days but Joseph altered them perfectly and within the same day! I would highly recommend!
July 3, 2023
Unprompted review
Reply from BLANC
Thank you Shireen for leaving the review for our tailoring service in South Kensington. I read with interest that your silk trousers were done to such a high standard! In South Kensington not only do we do expert tailoring but we offer expert garment cleaning so when you need those silk trousers professionally cleaned do come back and see us. Thank You - Blanc Customer Care Team.
Joseph did a great job altering my…
Joseph did a great job altering my wedding dress - fits like a glove!
June 15, 2023
Unprompted review
Reply from BLANC
Hi Jenima, Thank you so much for taking the time in our busy schedule to leave a review for our wedding dress service in our Notting Hill store. We have tailors in all of our stores and we are always delighted to advice, quote and deliver exceptional quality of work on all that we do. Thank You - Blanc Customer Care Team.
I am very disappointed with their…
I am very disappointed with their policy and how they speak to clients. I went to bring a 100% linen mini dress for dry cleaning with no stains, it just needed a refresh and they quoted me £61, just because it had a Valentino label. If I had cut off the label they wouldn’t have know. They say their whole mission is about care of fabrics but this just felt like taking advantage. They lady that served me was condescending and inappropriate saying you probably paid 3000 for this dress so dry cleaning will be high. It really doesn’t matter how much I paid for it, you offer a service that cares for fabrics not for brands. It’s a 100% linen dress, no embellishments, embroideries, tricky stains so quote me for the care of the material and be kind and understanding towards your customers. Never coming back.
July 1, 2023
Unprompted review
Reply from BLANC
I am sorry to read your review Laura regarding our pricing. We always strive to offer exceptional quality at the right price. For a Valentino dress we would process this by hand and it would be treated separate from all other garments. The hand processing from the cleaning to the pressing to the quality control partly determines the price. We do charge a higher price for some brands but this is based on the care and work that goes into the cleaning. We are sorry to see you go. Thank You - Blanc Customer Care Team.
Joseph is the master of alteration
Joseph is the master of alteration. He altered my wedding dress at Mews Bridal and did a perfect job first time - it now fits like a glove. He was warm, friendly and efficient and I left feeling very well looked after. All in all a lovely wedding dress fitting experience - highly recommend!
June 30, 2023
Unprompted review
Reply from BLANC
Teresa, thank you for taking the time out to leave the review for our Wedding dress service. We noe have our very own bridal fitting studio in our Chelsea store and we are happy to take bookings to ensure that as a bride you receive the very best possible service. We wish you well with your wedding. Thank You - Blanc Customer Care Team.
Excellent service
Very professional, high quality tailoring on my wedding dress. Joseph was extremely pleasant and easy to deal with. Would highly recommend his services to all brides!
June 30, 2023
Unprompted review
Reply from BLANC
Thank you Gemma, we really appreciate you taking the time out of your busy schedule to leave a review for our wedding dress service here at Blanc. We are happy to hear from all brides and to take bookings in our new Bridal fitting room located in our Chelsea store. Thank You - Blanc Customer Care Team.
Joseph altered my dress beautifully
Joseph altered my dress beautifully. It needed quite a bit of altering, I had one fitting with Joseph and when I went back he’d made it perfect. Thank you Joseph!
June 28, 2023
Unprompted review
Reply from BLANC
Hi Lizzie, thank you for taking the time out to leave a review relating to your wedding dress. We are so pleased to be able to offer an outstanding service for brides with their wedding dresses. We have our own bridal fitting room now located in our Chelsea store to take the best possible care of our brides! Thank You - Blanc Customer Care Team.
100 % recommend Crystel!
Crystel tailored my wedding dress and I could not be happier with the result. She is extremelu talented, knows exactly what she is doing and on top of that has the nicest personality. My dress fits me perfectly. Thank you Crystel!
June 29, 2023
Unprompted review
Reply from BLANC
Thank you Annabel for taking the time out to leave a review for Crystel. I am sure you are very busy with wedding plans so to find time to do this is much appreciated. Even though Crystel is new to our team she brings to us a wealth of experience and knowledge and delivers just amazing results every time. Thank You - Blanc Customer Care team.
Great tailor
Blanc has two great tailors Joseph and Victoria who are very good and helped me out with my dress when i urgently needed it tailored. Joseph did an excellent job and finished my dress in 30 mins as a favour. Thank you!
June 29, 2023
Unprompted review
Reply from BLANC
Hi Alissa, thanks for highlighting the great service that you received at Blanc for the work that has been completed on your dress. Our team are always happy to advice, quote and complete work to an outstanding level. We do hope to see you again in store soon. Thank You - Blanc Customer Care Team.
Joseph is THE best
Joseph is THE best. Would highly recommend to anyone needing wedding dresses trailered. He is amazing. I am SO happy with my dress!
June 28, 2023
Unprompted review
Reply from BLANC
Thank you Isobel for taking the time out to leave this review, I am sure this is a very busy period for you. At Blanc taking great care of brides and their bridal gowns is something we pride ourselves in and with our Bridal Studio in Chelsea we can really take care of our customers. Thank You - Blanc Customer Care team.
100% recommend Jospeh!!
A huge thank you to Joseph for the exceptionally high quality work he did on my wedding dress! He is obviously a very experienced and knowledgeable tailor, takes great care and pride in the work he does. He is also very patient and happy to talk through all possible alterations to find the best solution. He is reliable, responsive, professional and friendly! I 100% recommend, thank you Jospeh!!
June 27, 2023
Unprompted review
Reply from BLANC
Thank you Chloe, we really appreciate you taking the time out at this busy period for you to leave a review for our wedding dress tailoring service. We have expanded our service and we now have a wedding dress studio in our Chelsea Sloane St location set up specifically for bridal fittings. All the best for your wedding. Thank You - Blanc Customer Care Team.
Exceptional new seamstress/dress maker at Blamc Cheksea
I am a loyal customer at Blanc in Chelsea. Today I was delighted to meet their new seamstress, Crystel, for a ‘suitcase’ of linen alterations. Crystal was patient, honest and innovative as we worked through the wide variety of clothing. I recommend Crystel without hesitation. The entire team at Blanc and their services are exceptional - I never use anyone else.
June 27, 2023
Unprompted review
Reply from BLANC
Hello Vaughn, thank you so much for taking the time out to leave a review for our tailoring service in Chelsea. Although Crystal is new to our team she brings with her a wealth of knowledge and understanding of all type of garments and will produce the most amazing results. We thank you for your custom - Blanc Customer Care team.
HIGHLY recommend!!
Joseph is an exceptional tailor. Not only does he have great attention to detail to deliver perfect work, he also works super fast! In addition to his skill, Joseph has a professional yet fun and warm way of engaging with his clients. I highly recommend him and plan to come back!
June 23, 2023
Unprompted review
Reply from BLANC
Thank you Julia for taking the time out to leave a review for our tailoring service in our Notting Hill store. We have tailors located in all of our stores and the quality that they deliver is exceptional, no matter how complex the item may be we are happy to advise and quote and give you a brilliant result. Thank You - Blanc Customer Care Team.
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