BLANK. Sunglasses Reviews 1,400

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 249 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish design of the products, often noting their durability and how well they match descriptions. The customer service is frequently highlighted as exceptional, with many people appreciating the quick, responsive, and helpful approach taken by the team in resolving issues and ensuring satisfaction. However, some customers also noted inconsistencies with the delivery service, with some experiencing lost orders, delayed shipments, or items arriving damaged. A few other people also felt that the sizing of the glasses was not suitable for wider faces, wishing for more size options.

What people talk about most

Product

Users describe positive interactions with the product, frequently praising the high quality, stylish design,... See more

Quality

Clients share positive opinions on quality, with many praising the products as great, well-made, and stylish.... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the team for being... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While many customers praise fast shipping, with... See more

Order

Consumers generally find the ordering process to be positive. Many reviewers praise the ease of ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service and quality product- ordered and received sunglasses promptly. They look great but decided they didn't quite suit me so contacted Blank about a return. Amazing staff said n... See more

Company replied

Rated 5 out of 5 stars

Honestly such an amazing experience! My original order was delivered to the wrong address, but their customer service was incredible from start to finish. They responded quickly, kept me updated,... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Ordered two pairs of sunglasses — one did arrive damaged HOWEVER Blank immediately sent a replacement pair. New pair arrived promptly and look great. Highly recommend —... See more

Company replied

Rated 5 out of 5 stars

I ordered glasses from BLANK and the delivery got lost. BLANK customer service were easy to deal with and quick to respond. They shipped out a replacement order which successfully arrived. The sunglas... See more

Company replied


Company details

  1. Sunglasses Store
  2. Clothing Store

Written by the company

BE YOUR OWN BRAND.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Obsession

This was my third time buying from Blank Sunglasses. All pairs arrived quickly, and the Tulum is my newest obsession.

June 17, 2025
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Rochelle!

Thank you so much for your continued support and for choosing us again! We’re delighted to hear that all your orders arrived quickly and that the Tulum sunglasses have become your newest obsession.

We can’t wait to help you find your next favorite pair!

Cheers,
Michaela from BLANK

Rated 5 out of 5 stars

Favorite Sunglasses & Amazing Service

My sunglasses' handle broke out of nowhere—but!!! I emailed Blank., and they responded immediately and resolved the issue. I got a new pair for free, and they are absolutely my favorite sunglasses for everything. Rave? Check. Everyday life? Check.
The kindest customer support I’ve ever received.
The pair in question: Swift.

This isn’t sponsored in any way—I genuinely love this site. My friends and I even own a few more pairs.

June 12, 2025
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Luce!

Thank you so much for your amazing feedback! We’re thrilled to hear that our team could quickly resolve the issue and that you’re loving your new Swift sunglasses. Your support and kind words truly mean a lot to us — and it’s awesome to know you and your friends enjoy our products so much.

We look forward to keeping you all stylish for everyday life!

Cheers,
Michaela from BLANK

Rated 5 out of 5 stars

Sleek

My new John frames are exactly what I wanted: simple, sleek, and they arrived earlier than expected.

June 8, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Magda,

Thanks so much for your lovely feedback! We’re thrilled to hear that your new John frames are exactly what you were hoping for — simple, sleek, and ahead of schedule! 😎

If you ever need another pair (or want to try a new style), we’re just a click away.

Enjoy your new shades and thanks again for choosing us!

Cheers,
Michaela from BLANK

Rated 1 out of 5 stars

Absolutely terrible customer service…

Absolutely terrible customer service and shipping, avoid shopping with this company at all costs. I paid for express shipping which they completely disregarded, took FOUR DAYS to even put a shipping label on it and get it to the delivery service, and then now my package is somehow unable to arrive to me: they don’t give any help, any clear explanations and have slowly stopped responding. Never in my life have i experienced such terrible service from a company.

July 31, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Stav,

First and foremost, we want to sincerely apologize for the frustrating experience you’ve had with your order and our service. This is absolutely not the level of care or professionalism we strive for, and we're truly sorry for the inconvenience and stress this has caused you.

Regarding the express shipping, we have refunded the shipping fee to your account as a gesture of goodwill. The delay you described is unacceptable, and we have already escalated the issue to our carrier to investigate what caused the hold-up and the delivery problems.

Please rest assured that we are actively monitoring the situation and will keep you updated via email with any new information.

Your satisfaction matters deeply to us, and we will make this right for you. If there’s anything else we can do in the meantime, please don’t hesitate to reach out directly.

Thank you for your patience, and again, our sincerest apologies.

Sincerely,
Michaela from BLANK

Rated 5 out of 5 stars

Great customer service

Though there was a minor issue with one pair of glasses, BLANK got back to me immediately to fix the issue. The glasses themselves are great for the price. Great customer service.

July 4, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Paul,

Thank you so much for your kind words! We’re happy to hear that our team could quickly assist you and that you’re enjoying your glasses. Providing great customer service is very important to us, and your feedback truly means a lot.

If you ever need anything else, we’re here to help!

Cheers,
Michaela from BLANK

Rated 4 out of 5 stars

easiest Purchase Ever

Ordered Blank, and theyre so comfy on my ears. Easiest online purchase ever.

July 22, 2025
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Kamm,

Thank you for your wonderful feedback! We’re glad to hear your Blank order is comfy and that your purchase was easy and smooth. We hope you enjoy it and look forward to serving you again soon!

Cheers,
Michaela from BLANK

Rated 5 out of 5 stars

Got the Vista and the Classic…

Got the Vista and the Classic Sunglasses. They look and feel amazing!
5/5 for the Customer Service, would definetly order again!

July 11, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Alex!

Thank you so much for your fantastic review! We’re thrilled to hear you love both the Vista and Classic sunglasses and that our customer service earned a 5/5. We can’t wait to have you order from us again soon!

Cheers,
Michaela from BLANK

Rated 5 out of 5 stars

They took care of my issue with no…

They took care of my issue with no problem when I needed to do an exchange for a pair of sunglasses. Great customer service and products!

July 25, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Maurice,

Thank you for your great feedback! We’re happy to hear that your exchange went smoothly and that you’re pleased with both our customer service and products.

We appreciate your support and look forward to serving you again!

Cheers,
Michaela from BLANK

Rated 5 out of 5 stars

Wonderful customer service

The whole process was very quick and helpful when I had an issue. The customer service agent I had was very friendly and responsive and I had my issue resolved in a very pleasant and professional manner. Definitely has been one of the best customer services experiences I’ve had when it comes to fixing an issue. I definitely will be a returning customer!

July 28, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Andrew!

Thank you so much for your kind words! We’re delighted to hear our team could help you quickly and professionally. Your positive experience means a lot to us, and we’re thrilled to have you as a returning customer.

Looking forward to assisting you again soon!

Cheers,
Michaela from BLANK

Rated 5 out of 5 stars

first pair weren’t great but they sent…

first pair weren’t great but they sent a replacement free of charge which i thought was great. definitely recommend

July 29, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Isaac,

Thank you for sharing your experience! We’re sorry the first pair didn’t meet your expectations, but we’re glad we could make it right with a free replacement. Your recommendation means a lot to us! Looking forward to serving you again.

Cheers,
Michaela from BLANK

Rated 4 out of 5 stars

Glasses are strong

Glasses are strong. I ordered two and they came in the same box, so they were a little bent. Overall still good sunglasses

July 25, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Will!

Thank you for your feedback! We’re glad to hear you find the glasses strong and that you’re happy overall. We apologize for the inconvenience with the packaging and the slight bending. We’ll share this with our team to improve future shipments.

If you ever need assistance or a replacement, please don’t hesitate to contact us at: info@blank-sunglasses.com

Cheers,
Michaela from BLANK

Rated 5 out of 5 stars

Blank will take over the market

Fast service and very understandable! I would recommend this 10 out of 10 times! Very cool design on the glasses and good service! 11/10

July 26, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Gaute,

Wow — thank you for the amazing review! We’re thrilled to hear that you loved the design and had a great experience with our service. An 11/10 means the world to us! 😄

Thanks again for your support and recommendation — we can’t wait to serve you again soon!

Cheers,
Michaela from BLANK

Rated 5 out of 5 stars

Good quality sunglasses for a great…

Good quality sunglasses for a great price would buy from again and have a good range of sunglasses to buy from

July 24, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Charlie,

Thank you so much for your kind words! We're so glad to hear you’re happy with the quality and value of your sunglasses.

It’s great to know you found our collection to have a good range — we’re always working to offer styles that suit every taste, so your feedback means a lot.

We truly appreciate your support and can’t wait to have you shop with us again soon! If you ever need help picking out your next pair, we’re always here to help.

Cheers,
Michaela from BLANK

Rated 5 out of 5 stars

Amazing product and even better service

The quality of the product is great and looks just as good as expected.
Furthermore I have to point out, what a great customer service is provided - fast and clear replies were always given.
The shipping was quick, the product wrapped safe.
Definately my reccommendation to buy sunglasses here!

July 10, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Cedric,

Thank you so much for taking the time to share your experience — we’re absolutely delighted to hear that you’re happy with your sunglasses and the service you received!

It’s great to know that the product met your expectations in both quality and appearance. We also truly appreciate your kind words about our customer support — fast and clear communication is something we care deeply about, so your feedback means a lot.

We're also glad to hear the shipping was smooth and your order arrived safely. Thank you for recommending us — that truly means the world!

Looking forward to serving you again in the future. If you ever need anything, don’t hesitate to reach out.

Cheers,
Michaela from BLANK

Rated 5 out of 5 stars

Good quality products with nice unique…

Good quality products with nice unique designs plus a quick reachable customer service

July 11, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Tobi,

Thank you so much for the kind words! We're thrilled to hear you loved the quality and unique designs — and that our customer service was there when you needed it.

We truly appreciate your support and hope to see you again soon! 😊

Best regards,
Pearl from BLANK

Rated 5 out of 5 stars

best customer experience ever?

Best customer experience ever. My first pair didn’t suit me, but Blank handled it smoothly and sent me a new one that fits perfectly. I’m fully satisfied and grateful. Highly recommend!

July 23, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Jo,

Wow — thank you so much for your amazing feedback! 💛 We're beyond happy to hear that we could turn things around and get you the perfect pair.

Providing a smooth and supportive experience is exactly what we aim for, and we're so grateful for your trust and recommendation.

Enjoy your new shades and hope to see you again soon! 😎

Warmly,
Pearl from BLANK

Rated 5 out of 5 stars

User-Friendly & Fast

6/5 stars if possible. The website was user-friendly, and my Speed was delivered in record time. Im amzed.

June 19, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Choon,

Thank you so much — 6/5 stars made our day!

We’re thrilled to hear that you had a smooth experience with the website and that your Speed arrived lightning-fast ⚡. Your support means the world to us!

Enjoy your new sunglasses and see you again soon
— Pearl from BLANK

Rated 5 out of 5 stars

Perfect Condition Arrival

Checked out with FORTE premium glasses, and they arrived in perfect condition. Blank Sunglasses definitely cares about packaging.

June 10, 2025
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Aaron,

Thank you for the great feedback! We’re so glad to hear your FORTE premium glasses arrived in perfect condition — our team puts a lot of care into packaging, and it’s awesome to know it shows.

Enjoy your new sunnies, and we hope to see you again soon! 😎
— Pearl from BLANK

Rated 5 out of 5 stars

Great quality shades and designs for…

Great quality shades and designs for great prices.

July 14, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Stamatis,

Thanks a ton for the kind words! We're so happy you're enjoying the quality and design of our shades — and even happier that you find them a great value.

We appreciate your support and hope to see you back again soon! 😎
— Pearl from BLANK

Rated 2 out of 5 stars

Poor quality and chaotic return process

Unfortunately, the products I received were of noticeably low quality. Even more frustrating was the return process – you have to send the items back to the Netherlands at your own cost, which is very inconvenient.

After several unclear and non-standard messages with customer support, we ended up agreeing on a 50% refund if I kept the items – which I didn’t even want in the first place.

Overall, not a good experience. Wouldn’t recommend.

July 21, 2025
Unprompted review
BLANK. Sunglasses logo

Reply from BLANK. Sunglasses

Hi Johnston,

We’re truly sorry to hear about your experience with our product and return process. Our manager has personally reviewed your case and have processed a full refund for your order as a one-time courtesy — no return is required. If you wish, you may donate the items to someone in need.

We offered multiple return options to make the process more convenient, and we proceeded with the one you agreed to, believing it would suit you best. However, we absolutely take your feedback seriously and appreciate you bringing this to our attention so we can continue improving.

Warm regards,
Pearl from BLANK

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look