blaux.com Reviews 298

My dad placed an order on 19th Jan, money has been taken yet we haven't heard a thing. Haven't received a confirmation for the order or any tracking. Getting hold of anyone from customer service is impossible! Pls avoid this company !

Editing to reply: I didn't receive any confirmation of my order. All I received was a receipt number...Receipt #1044-4941
I can share a screenshot if you provide me a contact email. I would have thought you can find my order from the name of receipt number. I look forward to hearing from you and getting a resolution.

Edit: you replied to say you would look into my issue but then I don't hear anything! Please can you let me know how best to contact you? Thank you!

Absolutely appalling. You could heat up your room quicker with your hairdryer on cool. NO HEAT AT ALL. Waste of money. Huge con.

Item was ordered almost a month ago. Never received. Tried to cancel order through their system; the system is impossible, and it won't register my request. This has been a terrible experience.

Despite customer service agents stating on this site that they have sent me the return information via email, I have received nothing! I have checked spam and all my inboxes. I have easily received their emails stating that they cannot accept my return, so why I haven’t received the email that Gaia stated she sent is indeed a mystery. Is Gaia a bot? Probably. This company is a complete scam and should be shut down.

order 12/24/2023 In the process of placing an order for the portable bidet they processed my card without showing the shipping and handling total $8.95 As the prospective purchaser one has the right to see the total billing before choosing to purchase. Also in trying to complete order, customer is bombarded with upgrades to decline and with that comes the uncertainty of whether your order is being changed on their end. I immediately cancelled the order. My card has been charged, no refund issued, no product being shipped. BBB needs to be involved in this business operation.

Actually enable order tracking, and stop with the horse crap AI responses like"Dear Ellery,

I hope this email finds you well and I want to assure you that we are here to help resolve the issue that you're currently facing. I completely understand your frustration in being unable to track your package through our website, and I believe it is our duty to remedy this situation as swiftly as possible.

Lily Sterling here, your assigned AI assistant. Firstly, allow me to reassure you that our company values your trust and we certainly are not a scam. We are committed to providing excellent service to all our valued customers like you.

Now, to help you gain further insight into the current status of your order, I'd be needing some additional information. Could you kindly provide the order number related to your tracking number (2320885762)? This will allow me to quickly locate your order in our system and provide you with accurate information.

If you're experiencing a technical glitch on our website that is barring you from tracking your order, please be assured that we will immediately channel this issue to our technical team for resolution.

In the rare event that I'm unable to resolve your issue, we have a protocol in place to escalate complaints to management. Should that be required, your concerns will be, rest assured, promptly addressed by them.

We are genuinely sorry for the inconvenience caused by the temporary setback and I assure you that we're committed to assisting you until your issue is resolved effectively.

Hoping to receive your order number soon so that we can help you better. You can always count on us for your support.

Best Regards,

Lily Sterling
Customer Service Assistant".

After ordering a bidet, a charge appeared on my credit card, but I received no confirmation of the order and no product. When I filed a complaint on their customer "support," I received an email obviously generated by a robot, saying they couldn't help me without an order number - which I never received. After supplying as much information as I could, I received more robot emails saying the issue was being elevated to an "esteemed manager". After reading the reviews, I'm glad they didn't send the product, and I'll be filing for a refund via PayPal.

Interestingly, when I first entered a complaint on their website, the only personal information I entered on the form was an email address and phone number. I then got an email from them addressing me by my first name - which they had no way of knowing except from my order. It's now going on three weeks and they still have not acknowledged my order except by the charge they put on my credit card. Reputable companies don't put a charge on a card until a product is shipped. Obviously, Blaux.com is not a reputable company.

I bought two Blaux heaters. As with so many in this thread I found them to be absolutely useless. Tried to get a refund but after the first grovelling email from the company, there is utter silence. Why isn’t this company shut down? They must have conned the public of millions, knowing how much we have to pay for fuel.
Am only buying from more expensive but trusted companies from now on, with a guaranteed returns policy

I bought three heaters from Blaux. One stopped working straight away and they refunded me. That was relatively straightforwards, they had a phone number at the time. Since then I’ve only used one of the heaters occasionally when it’s very cold and the other I turned on once to check it worked. Now they’ve both stopped working too, I contacted them (no phone number available now so used contact form on website) as I had a lifetime warranty, initially it took a long time to get a response but when I did, they said they would resolve it as soon as possible and they would honour the warranty. I’ve now had another email saying that I don’t have a warranty and they won’t fix their faulty goods. I spent £188 total for hardly any use, complete rip off, next time I’ll buy from a known company who actually offers customer service.

Gaia - Order number: 2117152708

I have not received any emails from you to resolve this. You have details of my purchase, three faulty heaters which you’re not prepared to repair or replace. I note your website has been updated re: lifetime warranty so I can only assume I’m not alone in having this experience.

I have called the customer support phone number and left messages at least 5 times and emailed 5 times. I have gotten one response and it had nothing to do with my issue. There are other companies that sell similar products. I wouldn't give Blaux my business ever again. Non existence customer service.
The response below is nonsense. So you want me to resend to the general customer service email? Or do you have an email that I will actually get a response from?

As with many others, after a month, and numerous excuses, I never received the product from Blaux. I believe this company is fraudulent and I will NEVER deal with them again. Still trying to get order cancelled and refunded, after at least 4 emails to them. THIS IS A SCAM COMPANY! Do not deal with them!

Be forewarned! It is hard to write a review for a product that never was delivered. I gave the Blaux the requisite
30 days. Can't say much about it because it was never delivered! I filled out their contact form twice and not a peep from this so-called company.

I bought 2 Blaux bidet for presents, but my relatives don’t want them. The product was never opened, and still in original packaging. I asked customer service for return instructions 4-5 x, but I can’t get an answer.
The customer service is horrible. I had bad experience with this company before but I forgot about..I wouldn’t recommend them to anyone.

If I could give a minus 100 I would. Totally useless company. I ordered 4 Blaux Bidets on 25 November 2022. It is now May 2023 and I have emailed constantly as I am in Australia and initially I would get a response like ‘your package is on its way’ and then nothing. Now considering this cost $157.93 I am more than annoyed. The order number was 2220069867 from the 25 November 2022. Warning to all. DO NOT BUY ANYTHING FROM THEM

I ordered 4 Blaux Bidets and received them. I also purchased the warranty for each of them. Two of them are defective and the others stop working. Tried reaching out to them but they keep sending me in a loop saying they can’t find my information. I’ve sent them a copy of the receipt as well as the warranty but still no help. This has been going on for 3 months now. Looking for a Consumer Attorney now since they want to play games

Replying to the message:

Hi Gaia,
Here is my Order Number: 2219482571

If I could give a zero star I would. We ordered our product in Dec 2022 and received the product in Jan 2023, they charged our cc on 12/20/22. When we received the product and determined we wanted to send it back we tried calling and received no response. So we emailed them and they told us we could not return the product because we were outside of their 60 day return period. We tried calling and emailing again & even sent a copy of our cc statement showing they billed us 12/20/27 still and asked for a Return Authorization Number. No response... We disputed it with our cc company who gave us a credit and then this month 3/2023 reversed our credit because they said Blaux paperwork they sent to them showed they shipped it in Oct 2020. Our box shows a ship date of 12/27/22 but their name is not on the label. And the cc representative asked how could we prove they were lying.... Jan 18th, 2023 was our first email to them - our calls were before that date.

The claims made by Blaux about the performance of their ceramic heater are quite ridiculous! The heater does not heat even the smallest space it gives off virtually no heat. They don’t make returns easy and then require you to return it to Netherlands at your expense.(£15). They refuse to address my claim their product is not fit for purpose. Should have realised it’s too good to be true.

Horrible customer service..portable bidet won’t open emails not answered no phone contact on any web sites tried emailing again all week NO RESPONSE

I purchased Blaux Room Ionizers. I liked them but when I attempted to purchase replacement filters it was not so easy. The company gave me a web site that I indeed went to. Problem is their site stinks. The price they give you is not what they try to charge you. I made several attempts with customer service to get problem fixed. I even sent them a picture of the problem. Never got fixed. Now I have no filters and can no longer used the ionizers. Biggest waste of money. Do not purchase from them.

Received a pair of these for an early Christmas present. Sounded good when I received them (so I wrote a positive review) but realized the next day that one earbud wouldn't charge (even after multiple attempts). Contacted their customer service, via website, and was emailed a form to complete and submit so that they could work on my ticket/issue. The form was defective and wouldn't allow me to complete it. I emailed customer service and reported it. They responded that they were working on my ticket and would make it a priority. That was almost 3 months ago and not only is my issue not resolved but they won't even respond to my inquiries. What a sc!