blaux.com Reviews 298

Very bad. They do not reply to your emails nor they answer their phone line. They do not call you back. They will not cancel your order even if you request cancellation right away on same day. I found this out now. There are very bad reviews for them in BBB website. I did not know company name before I ordered. So I also got cheated. The company has refunded me and replied to my emails. So it is okay now.

The absolute worst customer service I have ever had to deal with. They do not give a crap (pun intended) about you, they just want your money. If you have a problem you are S.O.L. If I could ever get a response regarding my broken product I would tell them where they can stick it.
And now look at the reply!!! Already filled out 3 online forms with the info they are asking for now, again! and just how am I to give you the info??? You didn't provide me with any way to contact you. You are just broken at this point

I have e.ail them 5 different times trying to get a replacement tank seal oring. I have not received any replacement information or where I can buy the part. This issue has been going on for three months . It took them three months just to deliver the product.

I bought one of their personal bidets and like so many others, regret I’d ever heard of Blaux. These replies from ‘customer service’ are as useless as their products. Empty words giving the impression they give a s—t.

ordered 3 blaux bidet and when I opened one and was unable to unscrew the top for filling. after trying for a half hour the fill lid did not come off but the entire unit came apart, spilling its guts...I see there are other complaints about the same issue..I want my money back for this garbage. 10/25 update on trying to get support from Blaux : Just to let you criminals know I am filing criminal complaints on Blaux with all authorities I can find available ...! I have had enough of your blatant criminality in product quality and obtuse and obfuscation in trying to obtain redress for the product failures you sell and will continue to post reviews outlining your outrageous lies about products, poor service support and outrageously poor quality products until Satan's home freezes over...!!!

Don’t order from this company! They will take your money and not respond when you call or email. There is not a person to talk to.
I returned the item I bought but never received my money back.
I will report them to the better business bureaus

Writing a review hoping to get some customer support to actually help. I got a pair of Bluetooth earbuds as a gift back in March that was purchased through Amazon. In September the left earbud stopped not working and sound does not come through anymore. I have activated my warranty and out in a request to claim it using the form it says to fill out on their site, I got a response with a picture of the instructions that come with it and no actual help. I put in a second request and got no response. I tried calling support today and it just made me leave a voicemail. I tried contacting on Facebook and they are telling me Amazon is who I have to go to in order to claim their warranty, when I asked for clarification they started talking about some drop down to see the Amazon and not telling me where I’m supposed to do this? I just want a replacement for the faulty item

I wish I’d read these reviews before buying two Blaux bidets.

PS I don’t have my order number handy. There must be another alternative.,

My son-in-law and grandsons tried to unlock the bidets. It won't open. I contacted the support team to return it and get a refund. No. they sent me a replacement, but we still couldn't unlock it. There is no service facilities to go to for help. I lost $93.93. Crap!!!

I ordered 2 personal Bidets and received them after what seemed an interminable wait. They finally arrived in good condition and have proven to be a godsend to the two members of my family who use them. One says, "I won't travel anywhere without my BLAUX Bidet in my purse. No more contortionist actions in cleanup after a bowel movement. Such a relief to have in public restrooms, where the existence and quality of toilet tissue is unreliable at best."

I have misplaced the nozzle head and charging cable for one of our personal bidets, and am finding that re-ordering replacement parts is not so simple as I had hoped it would be.

Other than this reservation, I am an enthusiastic BLAUX Personal Bidet user. I like to think that the spirits of the forests being grown for pulpwood, from which toilet tissue will be made, thank me everytime I use my Blaux.

The beaux personal fan doesn’t fit the description. It blows minimal air and if you’re sitting indoors you may feel it. Outdoors, the air it releases gets lost. The 30 day guarantee isn’t if you’re not satisfied. They only take back brand new unused items. You must pay for the return. Also there is ZERO customer service. You can’t reach anyone. Shop through Amazon if you are thinking of trying this product because you are going to want to return it!

Still no support. After posting review on this site Blaux emailed that would send replacement order. None received. Today received an email that working on my leak problem and would be in touch shortly. This is the same response form I received 2 weeks ago.
BEWARE.

HORRIBLE COMPANY. Customer service is a joke. I ordered product for a gift but it came weeks late. Been trying to return it ever since and because there are no return instructions on their website or with the packaging, I contacted customer service. After multiple weeks of no reply, all emails are now offering me discounts on new products. ABSOLUTELY NOT. Of course the 30 day return window expires next week...beware. They have extremely dishonest business practices. I would never deal with them again.

Update order # 2219120742

Ordered this product 3 weeks ago. Have received nothing from them as a confirmation number, order number or anything to describe what I have. They were extremely prompt in charging my charge card though. There is no way to get information from them as I only have the phone number on my charge card and it is automated and they do not follow through with phone calls. I have given my bank the information and they will be following through. I am a senior citizen and have owned a business in the past and cannot fathom that some one would feel that this is an appropriate way to retain or satisfy customers. I guess this is the new way of doing business. I am glad that I did business when ethical and honest men and women ran the business world. You should be ashamed.
Karen Lewis

I have the same bad experience as the most posts here. My order# for 4 bidets was 2218783221. My credit card was charged on May 7, I requested to cancel order on Jun 12, but I still received bidets a week later. I’ve requested for return instruction on several emails but with absolutely NO response. Their non-response is in purpose so that I would miss their 30 days return policy. In order to return within 30 days, I had no choice but to pay FedEx to ship Bidets back to their return address showing on their package. As you all guessed, I still haven’t heard back from them, not mentioning refund. I will report this company to Better Business Bureau.

I have been unable to charge my blaux wearable fan. I contacted the quality gadget shop to explain the problem but have been unable to get any help from them. I purchased the product on the 15 July 2021 although delivery was some six weeks later. The fan work fine till it need recharging which is when I contacted the company on the 17th June 2022 to explain the non-charging and informing them that it was the first time I had used the fan and therefore the first time it needed charging. The item is faulty and needs replacing under the warranty. The response has been total unsatifatory

I odered 3 different bidets and replacement heads on April 7, 2022. I received 2 bidets and replacement heads on June 10, 2022. (I hadn't realized that the portable wasn't in this shipment) Never opened the boxes because I realised at that point these would not work in my bathroom. I sent them an email shortly after I received them telling them I would like to return and asked for instructions on how to do so, they gave 30 day window to return the product.. First 3 emails I received from them stated They could not find my order. Sent them the order # and a copy of their email stating that they were delivered. Last email I got from them June 22, 2022 said they were looking into it and please be patient. No more communication. I received the portable bidet 0n July 7, 2022. Now mind you my card was charged in April when I placed my order. I went on to my Bank to dispute the charges but I only had 2 months to do this. That window has closed. Still no return address or information. I am stuck with product I cannot use and am out over $170.

Like so many of the other reviews, I feel scammed. I order three of the portable bidets and paid for them on 5/23/22 on order number 2218926954. Several weeks later I received a false email claiming the product had shipped and giving me a USPS tracking number that shows the label was printed June 17 but not shipped. I have left voice mails with support and sent numerous emails and keep getting the same set of false emails. I have been a small business owner for 45+ years and have NEVER encountered a company soooooooo messed up.

I tried to order online using my phone and laptop. Each time, I received an error that my card was declined. I reached out by email and was notified by email that a ticket had been created. In the meantime, I decided to cancel based on Amazon reviews. I responded to the ticket email and asked them to cancel my ticket as I no longer wanted the product. Next, I received a text that I was now in the Blaux family. No email was sent about the issue being resolved. I checked my activity on both credit cards, and there was a charge on each one. Now awaiting an email response after I asked them to cancel both shipments and refund by accounts. If that fails, I'll contest the charge with my credit card company.

UPDATE 1: I reached out to support immediately on July 8. Through July 22, I've received 2 emails that they are working on it. I have not received any products, but my credit cards have not been credited.

UPDATE 2: Emailed Support again and referenced Monica. In a 7-25 email, they said they were behind in shipping. But instead of canceling my order as originally requested, they shipped both products anyway. Now I have to wait for them to arrive, return them, then wait for refunds on both credit cards.

UPDATE 3: The evening following UPDATE 2, I received an automated email:
We are getting thousands of orders a day, and we can't keep Blaux Bidet in stock!
We've temporarily reserved your Blaux Bidet for this special price .
If you're ready, complete your purchase now before they sell out.

Evidently, someone doesn't know that 2 of them have already been shipped even after I asked them to cancel both.

UPDATE 4: Received both products on 7-28. Now I'm trying to return them. It was an Easter egg hunt trying to find the return policy. There's a 15% restocking fee even if you CANCEL within 24 hours before they ship. Check out their policy carefully before your purchase. The link is at the bottom of the page under Terms and Conditions.

I placed my order a month ago and have never received it . I want a full refund order number is 2219048221 no customer service only a computer to talk to these people are scammers.