Outstanding price & customer service! I placed the order & received tracking information less than 24hrs later. Then, my items arrived at my door a few short days later! I immediately assembled & st... See more
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Review summary
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Blazzing Fire customer service Awesome! First, Blazzing Fire's prices were the best I could find on the internet and much better than local companies. Second, I got a discount coupon. When it did... See more
World class customer service! Michelle was absolutely amazing. She was courteous and patient with me and worked with me throughout the entire purchase. She had accurate answers for every questio... See more
Selected my purchase and my order was confirmed and shipped in a timely fashion..very nice free shipping as it was a large box..Sale price was definitely part of my decision..I had been searching this... See more
Company details
Written by the company
Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customerservice@blazzingfire.com
- blazzingfire.com
4.8
Excellent
761 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Competitive pricing and quick shipping
Competitive pricing and quick shipping. All around a good experience.
December 28, 2025
They had a unique chimney clean out…
They had a unique chimney clean out door that is real cast iron. The price was great and shipping was quick!
January 6, 2026
I HAVE NOT RECEIVED MY ORDER OR HEARD…
I HAVE NOT RECEIVED MY ORDER OR HEARD ANYTHING ABOUT IT BEING SHIPPED
December 31, 2025
Fabulous purchase!
Website was super easy to navigate, prices are amazing, and the log set is fabulous!!! Thus far, I am SUPER happy with my purchase!
December 27, 2025
Helped with the part I needed.
Helped with the part I needed.
Price was higher than expected.
Shipping took longer than expected.
December 5, 2025
Easy website to navigate
Easy website to navigate, great communication and fast shipping.
November 29, 2025
You communicated every step of the way
You communicated every step of the way, from receiving the order, to processing, shipping, delivery, tracking. Excellent job of keeping your customers satisfied that you were on the job for them.
December 2, 2025
I was looking for a quality US-made…
I was looking for a quality US-made fireplace toolset for a gift to my Son. Most of the stuff on the market is Chinese junk. The Pilgrim set I bought was made for a lifetime of use. I think my Son will enjoy using it the set for years to come.
December 13, 2025
Great customer service
Very easy to communicate with. Knowledgeable, answered questions and was helpful in every way!!
December 12, 2025
Awesome
Great customer service from sizing and sales to fast delivery. Very realistic and quiet blower heats up the room as represented!
December 19, 2025
Great customer service
Great customer service, great product, and great price. I’m very satisfied with my purchase and would highly recommend this company.
December 12, 2025
Great experience would buy again
November 17, 2025
Great Experience
Great Experience. Great price, great communication. I bought a large linear fireplace and it was packaged well for shipping. I've purchased the same fireplace from another online retailer, and it wasn't packaged well and arrived with the glass shattered. Much better experience with Blazzing Fire.
November 29, 2025
Very realistic and the heat is a nice…
Very realistic and the heat is a nice addition to our family room. I am having trouble registering it though. Very satisfied.
November 12, 2025
Excellent responsiveness and attention… excellent product.
Customer service was excellent as was the product. We ordered.
November 29, 2025
Good customer service, questionable shipping
The item was correct and quickly shipped. The box was bashed badly all over, luckily my goods weren't damaged, but it made me question about ordering again.
November 12, 2025
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