Blinds Online Reviews 64

My husband and I moved into our new house in Sep 2025 and needed a quote on some new blinds. Our lovely friend Ellie from Tuiss Blinds went above and beyond in helping us. The process was so easy, specifically in choosing the styles and colours we wanted, the delivery and installation of the blinds. Overall, we are very happy and 100% satisfied with our amazing blinds. We definitely recommend Tuiss Blinds!

DO NOT PURCHASE FROM HERE!

We received damaged and incomplete fixtures as well as fabrics for blinds and curtains that are listed on the website as the same, however arrived two different colours. We were also not provided with enough hooks to hang the curtains.

We are now 3 months into communication with their customer service team with no solution. We were finally offered a full remake, however, when we requested a return and refund due to the above listed issues they then said we could no longer get an exchange but offered a 30% discount to purchase a new set.

An absolute scam. Do not trust them with your money and don’t believe the value for money marketing. It is not worth your time, energy or your wallet.

Bought the white Charlestone shutters and they look great, no complaints. They took about a month to arrive, which is what was advertised. They also offer some shutters with shorter delivery times, but they are a bit more expensive than the Charlestone ones.

Bought a next day dispatch roller blind during their easter sale and it arrived in 2.5 days. I was concerned about potential quality issues given the short delivery time, but product looks very high quality. Impressive

Great products and customer service team. I ordered from Blindsonline some next day roller blinds and i'm very satisfied with the result. Product was dispatched in a day as advertised and then got it the following day. I had some doubts prior to installing them, but Sandie from customer service team was very helpful. Would recommend the company.

Great Customer Service and products. I have been using Tuiss for some time now and never been disappointed. Especially love my Roman Blinds!

I ordered six blinds from Blinds Online — including from their Express Range due to time sensitivity — and the experience has been extremely disappointing.

Product Issues

• The supplied brackets were inconsistent in depth, with some protruding around 15 mm further than others.
• The brackets have a bulge/lip at the bottom, which means they cannot be mounted flush when installing multiple blinds side‑by‑side. This creates a 2 mm offset per bracket, causing blinds to misalign even though the blinds themselves were manufactured at the correct width. There is no reference to this on their website when measuring blinds that will be hung next to each other.
• One bracket was physically defective — not straight, and able to lift on one side when pressed down.

Pictures were provided in my email to support.

These are hardware and manufacturing issues, not installation errors.

Service Issues

Despite calling three times and emailing four times, I received no meaningful response. The only reply I did get was a generic message about recess‑fit depth, which had nothing to do with the issues I raised.
After that, no follow‑up at all — even after clearly outlining the problems and requesting escalation.

Overall

The combination of faulty hardware and poor customer service has made this a frustrating experience. I chose the Express Range specifically to avoid delays, but the lack of support has caused more delay than the standard range would have.

At this point, I cannot recommend Blinds Online based on my experience.

I had a very disappointing experience with Blinds Online.

I placed an order for roller blinds worth around $1,000, but the first set arrived in the wrong size. I then made a claim under their “SureSize” insurance, expecting a smooth replacement process. Unfortunately, the replacement blinds were also the wrong size.

Since then, I have been chasing this issue for the past 3–4 months with no resolution. I have made approximately 20 phone calls and sent multiple follow-up emails, but nothing has been properly fixed.

At this point, my house is full of unusable blinds, and I am still waiting for a correct replacement or a proper solution. The entire process has been extremely frustrating and time-consuming.

I expected much better service, especially after paying a significant amount and purchasing their insurance for peace of mind. Sadly, this has been one of the worst customer service experiences I have had.

I would strongly advise others to be cautious before ordering.

I have been told to delete this review in order to get a refund. I have offered to edit the post and I will delete it once a full refund is issued. Blinds online are currently arranging to collect my order and will issue a refund.

Horrific product that arrived broken. The customer service is atrocious!!! Biggest problem waste of money!! Do NOT purchase from this company!!!

Reply.
I cannot write a new post. I have emailed again, this time requesting a refund. These blinds are beyond useless!

Update.

Still waiting for a refund and for them to collect their broken blinds. All empty promises from blinds online. 0/10 for customer service.

Reply 17/4:
I was never contacted to arrange collection before. So of course they were unable to. The blinds have been boxed up ready to collect for well over a month.

Honestly could not be happier with my experience with Tuiss Blinds Online. The whole process was really easy from start to finish. Measuring guides were clear, ordering was simple, and delivery was quicker than expected.

The quality honestly exceeded my expectations. Everything fit perfectly, looks great, and feels really well made. Installation was straightforward and so quick too which made it even better!

Customer service was also amazing, really friendly and quick to help with any questions I had.

Would definitely recommend if you are looking for good quality blinds without the stress!

The level of customer service was so professional and exemplified a nature of going over beyond for the customer. The quality of service was amazing. I am proud to have purchased great quality blinds from a place that values their customers. Highly recommended and will always remain loyal to the company

Thank you Tuiss blinds

I have an issue with faulty blinds, width shrinkage. this company has not responded after 3 requests. beware people

(1) Misleading advertising.
Their website asked the customer to enter the desired length and width of the blind, to the nearest mm, and stated that the blind came in a minimum length of 400mm. Yet, inconsistently, the buried 'fine print' said that there were only five set lengths, starting at 1200mm. I wonder how many other customers have carefully measured and entered their length size, at or above the stated minimum (400mm), only to receive a blind up to three times as long (1200 mm)?

(2) Poor customer service
When I pointed out that their website was confusing, they just ignored me.

I ordered a made-to-measure recess blind from Tuiss Blinds Online NZ. (I double checked the website before doing this review so I know I am reviewing the right company)

The blind supplied is too short and cannot be installed correctly. I provided 13 clear photos showing the issue, including measurements, and have followed up with multiple emails and phone calls.

Instead of resolving the functional problem, the response has focused on measurement debate rather than addressing the fact the blind does not install or tension properly.

Based on my experience, I would not recommend ordering from this company. The process has been frustrating and unnecessarily drawn out.

I am now seeking a refund under the Consumer Guarantees Act.

Note: Although marketed as a NZ business, the company operates from Australia, which has made resolution more difficult.

It's just about their online/phone service, which is so bad! We have a broken part, covered by warranty, call the number 1300 761 179 Hi I'm Buddy, virtual assistance how can I help you today? Tell him what you want and he says I'll connect you with an agent - says you are 5th in the queue every time and then says, do you want a call back? Press 1, callback does not come! I've been on hold now for 50.56 minutes and got sick of waiting so have hung up. How hard is it?

Shocking experience with this company. Ordered 7 blinds on the 5th of December 2025. Still not installed. Following is the dog’s breakfast of an experience I’ve had with TUISS Blinds Online and why the blinds are still not installed and a request for either 7 quality, STRAIGHT, functioning ELECTRIC blinds to be sent or a refund. It's now 2.5 months since I paid.

What arrived just prior to Christmas was damaged, poorly packaged, no installation tags/info, malfunctioning motors. All blinds look cheap/poor quality. One blind was wrapped the wrong way.

Now the replacements sent are chain driven not the electric which I paid for. They want me to put the electric components off the damaged in transit blinds onto the also damaged in transit replacements. Sorry that’s their job.

I’ve lost money on a carpenter I paid to install these blinds. Don’t be fooled by the Airtasker coupon they say to ask for. It’s $25. That’s it.
And because of the poor quality, alignment and motor issues he recommended asking for the whole lot to be replaced.

One star. I do not recommend. It’s not the transit company’s fault either. These are long packages either multiple blinds in one package left to move around and redistribute weight unevenly which obviously leads to these packages getting dropped unintentionally. Better packaging is essential.

Finally, the company is hard to reach when things go wrong too. Their phone line hangs up 9 times out of 10. They take days to reply by email and then close inquiries when you don’t see their delayed response because you have a life outside of dealing with blinds for 2.5 months.

Huge regret that I ordered from them. A refund has been requested multiple times now too.

Would not recommend, the retractable flyscreen had a weak plastic lower bar, which had flimsy and difficult to secure plastic clips holding it down which have to be used every time you raise or lower the flyscreen. I spent 40 min on the phone waiting to speak to them, then emailed them on 9/2 and 16/2, still no reply other than auto acknowledgement. I have asked for a refund and return it but I still hear nothing, amazing lack of customer contact and very disappointing. I went there as I have previously bought blinds there which were good, and customer service was good then too but guess things change over time.Update 26/2. I’ve now received a full refund from Tuiss so I’m please to advise this is now resolved.

WARNING DO NOT BUY FROM TUISS BLINDS ONLINE !!!!

Sandra the manager is very good and experienced at wasting your time and taking your money without delivering what you ordered!

The blind delivered did not meet reasonable expectations. Despite having all the correct information needed to fix the issue, the company has repeatedly delayed, deflected responsibility, and avoided providing a proper resolution.

Instead, they offered a token “goodwill discount” to reorder — effectively asking me to pay again to correct their mistake. Communication has been slow, evasive, and feels deliberately drawn out.

This has been a frustrating and time-wasting experience. If you value honesty, accountability, and genuine customer service, I strongly recommend avoiding this company at all costs!!

I am trying to reach customer support to help me with my order and I have been on hold for over an hour now- sae goes for their chat online. There is no one there.

I ordered 6 blinds from Blinds Online Australia and 2 arrived faulty.

My emails went completely unanswered. I had to wait on hold for over an hour, only to get disconnected, and only got through on the third attempt. The customer service agent was unfriendly and didn’t seem to feel an apology was necessary because replacements were being arranged.

I was told a new motor for the electric blind would be couriered out.. a week later it hadn’t arrived. When I called again (after another long hold), I was told the new motor hadn’t actually been ordered. I’m also still waiting on the second faulty blind to be resent.

Very disappointing experience, with no genuine apology or acknowledgment of the inconvenience caused.