Blinds To Go - CHELSEA Reviews 

I’ve just written my comments in the overall review from “How was your experience? ” email sent to be after my installation yesterday Feb 5.
Perhaps you can get that email to see my comments, as they are the same comments

The installation is awful. I will eventually replace it but not with Blinds 2 Go

I ordered five shades in the same fabric—four motorized and one chain-operated—through the store. The sales representative was pleasant and helpful, and the quality of the shades themselves is very nice.

One shade did not fit due to an error on my part, and unfortunately the process to alter or replace it was much more difficult than expected. I had hoped the shade could be trimmed at the warehouse, but instead I was required to reorder a slightly smaller version at a substantial cost and pay for installation again.

It took over a month of calls, emails, and in-store visits to determine if I needed to order a new shade or if the original could be modified. While a 15% discount was offered on the reorder, it required several additional follow-ups to have the discount applied after the deposit was already paid.

My takeaway is that in-store customer service is excellent when everything goes smoothly, but resolving issues once an order is placed is challenging. I was also unable to reach the main customer service number listed on the confirmation emails, and when leaving a number to hold my place on line, they don’t call back.

It took over 4 months for my order to be installed after paying in full. During those four months, neither the company nor my consultant provided any proactive updates on the status of my order. I had to reach out several times to learn that my order had been delayed due to a back-ordered part. Everything is now installed. I have three sets of fabric Roman Shades and the fabric is not cut along the grain, just sightly off. This gives the window treatments an unprofessional look.

Love love ❤️
The best place !!!!
Yulia 🩷she’s the best 💥

Many thanks for all
Xx
Mara

Great service from beginning to end, in store and at home.

my blinds and curtains were installed Nov 3, one of the curtains hardware was defective as per the installer. i was ok with that, figured things happen. I was told that someone will contact me to reschedule and finish installation once the custom piece is done. it is now over a month and i’m still waiting. i’ve had to call the store and try to figure it out myself. I find that extremely lacking of BTG customer service for a product considered “top of the line” i was so excited for the blinds and curtains and the whole experience, but now it feels like i’m being disregarded as a paying and patient customer.

update: they resolved the issue. they need to streamline customer service.

Installation was great!

I ordered two sets of Roman shades from you, but I had a very disappointing experience. The curtain sets arrived incomplete, and the delivery person told me that someone would contact me to help resolve the issue but no one ever called!!

A week later, I went to the store where I made the purchase to file a complaint. I was told that the issue would be fixed and that a replacement would be sent to me within ten days. You assured me that the problem would be corrected and a new set would be delivered, yet I am still waiting!!

It has now been almost two weeks, and nothing has arrived. I am extremely dissatisfied with this service. I will not shop with you again, and I definitely will not recommend your store to anyone!!!

Overall great experience. Helpful sales team and quick, professional installers.

The installer did a great job.👏

Technician was great