Blink Reviews 

PATHETIC.
THEY CAN'T EVEN BE BOTHERED TO GIVE A PHONE NUMBER THAT WORKS ON THEIR CONTACT US PAGE.
1441158384189 IS THE NUMBER GIVEN FOR UK BUT IT DOESN'T EXIST AND CHANGING THE 1 FOR A + DOESN'T WORK EITHER.
TIME TO THROW IT OUT AND GET A REAL SYSYEM

Today Blink is requiring an IOS upgrade to version 16 or greater. I have an older iPhone that works just fine (iPhone 7plus). At this point I cannot upgrade to version 16 on my 7plus. Therefore, my 10 Blink cameras are useless to me! Called Blink and they are of no use! No work around, No offer to use my cameras without the update! Of course they won't buy back the cameras now that I can't use them! Of course they will not buy me a newer iPhone so that I can use them! Totally useless! So much for customer service! Never again!

HOW IS IT THAT YOU CAN CREATE AN ACCOUNT FOR YOUR CAMERA AND SAVE DIFFERENT DEVICES BUT THEY DO NOT SAVE WHEN YOU HAVE TO UPDATE THE APP?? SO INCONVENIENT! WHAT IF AN ACCIDENT OCCURS AND IM NOT ABLE TO GET FOOTAGE. THIS SHOULD BE FIXED IF YALL ARE UPDATING THE APP FOR INCOMPETENT REASONS NO ONE EVER ASKS FOR. LOOK AT YOUR REVIEWS! IMPROVE!!

Recently changed mobile number and internet provider. Tried to re-register my camera but forgot password. Contacted customer service on Weds and received an immediate reply asking for more details…. Nothing since ! Now Sunday and I’ve sent numerous emails and no replies… disgustingly poor customer services.

Received email on September 23, 2025 about Blinks subscription changes that would go in affect October 8, 2025. To keep your old subscription you had to update the app by September 29, 2025. I did in fact update the app. I've had services for 3 yrs at the rate of $100 Renewal yearly renewal subscription Plus plan. They also had 2 yr subscription fir $200 and 3 year for $300. I chose to stay with current plan. Today, October 11, 2025. I get charged $119 ( taxes-$127.19). I called the customer service number and questioned the price because I confirmed my updated app beside September 29th and the agent told me that you had to subscribe to either the $200 or the $300 plan and since I did not my plan is now $119. No where in the email says this which is very misleading. The agent says, we are sorry but we have been getting a lot of calls saying that the email is misleading. Wth? They offered no type of refund reconciliation due to their misleading email information and the consumer have to suck it up. Please be aware of their false advertisements.

I purchased a blink basic supscription plan for my blink camera I linked the blink and amazon account successfully. Since I have had numerous automatic emails from blink asking me to attach my blink and amazon accounts reminders to link accounts since the trial is running out. Then I get an email to say my basic supscription plan has been cancelled. I never cancelled it. Amazon say they think its a technical error at there end and have left me with getting a refund even though I want the basic blink plan. I need to wait for a refund then do it all over again. Blink customer service never responded to both emails I sent. I do not think blink customer service is very good or do they reply to any negative reviews here which is not a very good sign. So neither amazon or blink have been very helpful.

Doorbell eats batteries like fury and only uses expensive lithium AA type. Regularly stops working, sending notifications of activity but nothing is recorded. No way to reset it remotely, batteries have to be removed every time. I can't believe I wasted my money on this garbage and paid a yearly subscription for it too. Will definitely be cancelling and dropping it in the bin. Don't buy this rubbish.

Does not load when someone is at the front door. It will only turn on when the person leaves..

Kinda defeats the purpose of this camera.

It takes so long to get the video to show on your phone that the camera is completely pointless. Anything that set off your motion alert and anyone that rings your doorbell is gone before you can respond.

The blink camera went through $24 worth of Duracell batteries and $20 worth of lithium batteries batteries in six months. I have had multiple shutdowns had to reset the doorbell camera hundreds of times because it would just go right through the batteries. This last time I tried to put on the third set of lithium batteries it didn’t even work. The Customer Service well they’re told what to do and it’s horrible. I would not give this camera a one star rating if I could it would be a half a star. Too many issues with motion detection, too many issues with video quality too many issues with going through batteries unless it’s direct wired and even when it is direct wired it’s the front doorbell still goes through batteries! You get what you pay for, and unfortunately I would never purchase blink products again!

Just when you think this company and its services couldn’t get any worse, today (17/09/25) they send an email stating:
‘Blink is making several changes that may impact your ability to access the Blink Home Monitor app’

—It appears from 29/09/25 (12days time!!) you may indeed have the blink cameras that you have purchased, but they’re simply just going to collect dust because you WONT be able to access or use them! Certainly not for their intended purpose.

Blink proceed to suggest you purchasing newer alternative devices to collaborate with their new app changes. —reasonable with the current cost of living and tax increases *sarcasm*

The email then continues:
‘While we recognize the inconvenience this may cause, please understand that this decision was made with the best interest of our millions of customers in mind.’

—THIS IS A CLEAR BREACH OF CONSUMER RIGHTS AND EQUALITY RIGHTS.. AND IS CERTAINLY MORALLY QUESTIONABLE.

Blink continue to take advantage of customers as the area they exist still remains unregulated -hence the poor customer care, sub standard products and zero escalation process for complaints.

A V O I D this camera company!

Blink products and services are ABSOLUTE JUNK! I have 3 cameras and 2 sync modules, I also pay for the premium subscription (which will be increasing in the very near future). NEVER, NEVER, NEVER has their been a time where every component of my system has functioned properly all at the same time. I have never been so disappointed in a product like I have with blink security cameras. The only reason I have them in the first place is because they were a gift. I highly suggest you look at alternatives!!!

Jane from customer support is amazing, they really help so much even when things are going wrong. I love them they are amazing

We have recently moved into our property and there is a Blink doorbell fitted.
After downloading their app and attempting to connect, proved a task too far.
We contacted Blink customer Service and was told to contact the previous owner, to disconnect the service from their phone, but of course we don’t have details.
Blink are not able to re-set the doorbell, so we have a totally useless entry system!

If I could give this product no stars I would. I would also give the customer service zero stars as well. My doorbell camera just stopped working. I reached out to customer service and they had me send pictures and videos and after all of that they tell me it’s out of warranty and there is nothing they can do about it. The system is a little over one year old and it just stops working. Absolute trash! I’m canceling and going with another service.

This product is literally a piece of money sucking garbage. Don’t buy it with the belief it’s more cost effective because even if it may seem so upfront, it isn’t. I have to replace the AA batteries in it every 2 weeks, the live view sucks and usually doesn’t work, you have to pay a monthly subscription to save clips, and it doesn’t have any features that are innovative or even noteworthy, possibly none at all.

I bought four cameras. I can't subscribe for three cameras. I did one camera but it doesn't seem to have any technical support functions. Non-existent. Answer me. I'm wondering how it's possible. #blink

You know when you buy a product, and then you start seeing adverts in the app? It is like you are working with something that was free. That. Look elsewhere maybe?

If there was a way to give them no stars it would still be too many. I had a working doorbell that got disconnected from my blink account and their customer service claims it’s not under my email address. I gave them all the emails I use and they keep asking for the same thing. The biggest waste of money, time and energy. I would NOT RECOMMEND!

I messaged Blink customer support about condensation forming on the inside of my Blink video camera doorbell lens overnight. This just recently started with the cooler nights in the mid-Atlantic region. The biggest problem I've had in trying to resolve the problem is that the people responding to my messages/emails were not reading what was writing and I had to keep repeating myself in subsequent emails. Also, they never answered questions I asked.
I finally got fed up with having to repeat myself and pointing out information I had already provided to them. I told them in my last email to them on 8/26/25, that they needed to start READING what I was writing. I also pointed out and highlighted information I had already provided, and prefaced it with, "as I previously advised....." or "I already told you......" I also told them that I wanted answers to my questions.
This must have angered them because whereas before I was getting very timely responses, usually within an hour or so, they have not responded to my last email which I sent a week ago today.
Michael Craddock