We switched over to Blink and have now been with them for the past six months, and I honestly cannot recommend them enough. Their rates are excellent, and their customer service has been outstandi... See more
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Our business has been paying Blink for their services for several months now and still have not managed to successfully take a single payment. Account executives completely ignore emails and my attem... See more
Company replied
We switched to Blink from World Pay about 18 months ago. Communication with our contact Ethan was professional, accurate & the process smooth. When I've had a reason to ask for help, the team have b... See more
Thank you Aisha. Having recently set up our Blink payment system, I needed to complete the Barclayard Payments questionaire to ensure we comply with the latest Industry Data Security Standards. Aisha... See more
Company replied
Company details
Written by the company
Blink Payment makes accepting and reconciling payments easy. Whether businesses are looking to take payments online or in person; they are completed through one simple platform. Our all-in-one solution supports multiple payment methods, which includes open banking, payment links, virtual terminals (paying over the phone), card machines, and can integrate with various software providers, such a Xero or QuickBooks, through easy-to-use API's.
Contact info
123 Pentonville Road, London, N1 9LG, London, United Kingdom
- 0345 481 2178
- sales@blinkpayment.co.uk
- blinkpayment.co.uk
4.3
Excellent
275 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Rates and Outstanding Customer Service
We switched over to Blink and have now been with them for the past six months, and I honestly cannot recommend them enough. Their rates are excellent, and their customer service has been outstanding from day one.
Our shop has had a variety of requests, some more unique than others, and every issue has been handled efficiently and professionally. Whenever anything comes up, their helpful team responds quickly and gets things sorted without passing us from one person to another.
Top service all around and even better when it comes to resolving business needs or any problems that arise. Highly recommended.
March 10, 2026
Unprompted review
I would never recommend to anyone even…
I would never recommend to anyone even if it s free of charge !!!! Worst I ve ever worked whit and most expensive!!!
April 10, 2026
Unprompted review
No support or customer service
Our business has been paying Blink for their services for several months now and still have not managed to successfully take a single payment. Account executives completely ignore emails and my attempts to simply change the bank details on our account have led to my request being registered as a complaint to which no response has been received over a month later. Have not received any response to my emails asking how to cancel. Horrendous.
March 2, 2026
Unprompted review
Reply from Blink Payment
Good afternoon,
Thank you for taking the time to leave a review. We’re really sorry to hear about your experience, particularly after several months of trying to get set up and the difficulty you’ve had receiving responses. We completely understand how frustrating that must feel, especially when you’re simply trying to get your account working or update your details.
The areas you’ve mentioned – account setup, bank detail changes, and cancellations – are handled by our Account Management and Onboarding teams rather than the Customer Support team. That said, your experience of not receiving timely responses is not the level of service we aim to provide, and we’re sorry this has been your experience.
Our Support team is always here to help with any issues related to using the platform, and we’re also happy to help escalate matters internally where needed. If you’re open to it, please reach out to us at support@blinkpayment.co.uk
with your business name so we can make sure the right team reviews this as soon as possible and help move things forward.
Kind regards - the Blink Team
It's all about Grace Clark
It's all about Grace Clark. What a fantastic account manager. I wish I would have had Grace from the start. Extremly helpful and knows the products, services and charges inside out. I did get into a mess but she wasn't greedy and helped me out. When my business gets busier I will be back and Grace will be my account manager. Blink is brilliant btw
December 8, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear about your experience with Grace. She’s a fantastic account manager, and it’s great to know her knowledge, honesty, and support made such a positive difference for you.
We really appreciate your feedback and your confidence in Blink. We’ll be here when your business gets busier—and we’ll be sure Grace knows how much she’s appreciated.
Thanks again for choosing Blink!
Lack of Information
I had an account manager for a while. One day, he just dropped off the grid. I tried emailing him and calling him but no success at all. I had to call into the main office and I was advised that he left this role. I was not informed or advised and I was just chasing a dead end!
September 10, 2025
Unprompted review
Reply from Blink Payment
Good morning,
We’re really sorry for the frustration this caused. You should have been informed right away when your account manager left, and we apologise that you weren’t. We’re reviewing our process so clients are promptly updated if their main contact changes.
If you still need any help, our support team is ready at support@blinkpayment.co.uk or 0161 823 9587. Thank you for sharing this so we can improve.
—The Blink Team
Excellent service
Jacob was fantastic - super quick, friendly and really helpful.
Went out of his way to help me with everything I needed. Made the whole process smooth and stress free.
Really appreciate the support!
July 17, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Jacob was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
VERY HELPFUL
Aisha was very helpful and not only saves us money but saved me a lot of hassle too!
July 16, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Aisha was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
We've been working with Blink Payment…
We've been working with Blink Payment for many years now, the service when required has been excellent and had little to no issues with downtime.
July 15, 2025
Unprompted review
Reply from Blink Payment
Thank you for taking the time to leave such a positive review. We’re delighted to hear that your experience with Blink over the years has been smooth and reliable. Minimising downtime and delivering excellent service are top priorities for us, so it's great to know that’s been your experience.
We truly value your continued partnership and look forward to supporting your business for many more years to come!
– The Blink Team
Blink have been our franchise's trusted…
Blink have been our franchise's trusted payment partner for the past 5 years, offering a combination of competitive rates without compromising on customer service and flexibility.
We demand a lot from our suppliers, with Blink more than living up to the challenge. Particular shout-out to Patrick, who has been instrumental in keeping individual franchisee relationships healthy whilst being responsive and attentive to the wider business' needs!
July 10, 2025
Reply from Blink Payment
Thank you so much for your kind words and continued trust over the past five years. We're truly proud to support your franchise and it's fantastic to hear that our commitment to competitive rates, flexibility, and great service is making a real difference.
A special thanks for highlighting Patrick – we’ll make sure your feedback reaches him and the rest of the team. It's a pleasure working with a business that sets high standards and we look forward to many more years of partnership and success!
– The Blink Team
Working with Blink for 4+ Years
We've worked closely with Blink for 4+ years, and the service and competitive fees have been spot on. If we've ever needed tech support, Hannah and the team have always been on hand to help, truly brilliant. The next milestone was our recent partnership with MOT Manager and Blink. James has gone above and beyond in helping us secure a long-term agreement for us and our customers. Accounts manager Steven has recently been appointed to us, and this has been the best move yet. Thank you again Blink.
July 11, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Hannah was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
From start to finish service was great
I recommend speaking to Raphael Begal
From start to finish the service he provided our company was amazing
Thanks again
July 10, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Raphael was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
We are now in our second year with…
We are now in our second year with BLINK and they have been great. Honestly there is no better platform for your payments and of course a really helpful support is essential which Raphael, our account manager, provides. Nothing is too much trouble for him and he sorts any queries we may have with ease. Highly recommend.
July 9, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Raphael was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Jack was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
Great service
Great service! Jack Richards has been exceptionally helpful
July 9, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Jack was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
Very professional
Very professional. Extremely helpful. Dealt with Annabelle who guided me through the advantages and any pitfalls. I have been in business for 35 years and dealt with BLINK for at least 5 of them. They are definitely the way forward
July 8, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Annabelle was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
Raph was incredibly helpful throughout…
Raph was incredibly helpful throughout our setup.
July 3, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Raph was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
Great Customer Service
Any query that arises, Raph is always on hand to either answer immediately or escalate our query efficiently. His customer service is second to none.
July 3, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Raph was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
We find Raphael extremely helpful…
We find Raphael extremely helpful always going the extra mile
July 7, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Raphael was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
Our experience with Blink Payment has…
Our experience with Blink Payment has been nothing short of exceptional. From the outset, the platform stood out for its user-friendly interface, streamlined setup, and smooth functionality — but what truly elevated the experience was the incredible support and guidance we received from Raphael.
Raphael has been paramount in making our transition to Blink not only seamless but actually enjoyable. His in-depth knowledge of the system, paired with his proactive approach and clear communication, made every step of the payment integration process straightforward and stress-free. Whether we had a technical question or needed guidance on optimizing our payment flows, Raphael was consistently responsive, professional, and genuinely helpful.
Thanks to Raphael’s dedication, we’re now able to take payments with simplicity and confidence, knowing we have a reliable system in place and a dependable expert we can count on. His involvement has been a key factor in our successful adoption of Blink.
July 2, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Raphael was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
Great Service
We set up an account with Blink, they were super helpful throughout the process. We did have an issue or 2 but the Blink team especially Raphael helped us through everything and everything was resolved within minutes. I also appreciate that Blink will check in on us to make sure everything is running smooth. Thank you very much, we highly reccomend!
July 1, 2025
Unprompted review
Reply from Blink Payment
Thank you for your kind words! We’re delighted to hear that Raphael was able to resolve your issue so quickly.
Providing efficient and effective service is always our priority, and it’s great to know we made a difference for you. If you ever need assistance again, we’re here to help
Thanks again for choosing Blink!
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