Shopping and payment was easy, the only issue I had was contacting customer service at times other times they were fast and responded to my questions and concerns. The delivery took longer than what i... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Not all purchased items have been received in the original shipment. As this is a small company, it took considerable time to communicate the issue. Only live chat is sporadically available. No phone... See more
Company replied
Pricing was Fantastic! I was in the market for some new hair products and wanted to try some higher end ones and BlendBox had a great sale. Pricing was Fantastic so I purchased 4 items. I gave thi... See more
Company replied
I received my products within a week. The prices are great and they carry quality products. My only complaint would be that I tried contacting customer service through the website, but did not receive... See more
Company replied
Company details
Written by the company
BlendBox (blndbox.ca) is a Canadian online beauty retailer specializing in professional haircare. We offer a curated selection of premium salon brands trusted by stylists and beauty lovers across Canada. All products sold on BlendBox are 100% authentic and sourced exclusively from authorized Canadian distributors or directly from the brands, so you can shop with confidence. Our collection includes sought-after brands such as Olaplex, K18, Kevin Murphy, Color Wow, AG Care, amika, Verb, R+Co, and more—making it easy to find professional haircare you can rely on. BlendBox is a woman owned Canadian small business based in the Greater Toronto Area, independently owned and operated with a strong focus on quality, trust, and customer care.
Contact info
Toronto, Canada
- hello@blndbox.ca
- blndbox.ca
3.6
Average
162 reviews
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This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 48 hours
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Reply from Blndbox
Thank you so much! We’re glad you found ordering quick and easy and that your delivery went smoothly. We appreciate you choosing blendbox! 💛
Packaging was great items were as…
Packaging was great items were as described and the shipment arrived prompty! Thank you!
September 18, 2026
Reply from Blndbox
Thank you so much for the great review! We’re happy to hear everything arrived quickly, well packaged, and exactly as expected. We really appreciate you choosing blendbox and look forward to your next order! 😊
Took a month, got the wrong product
I ordered on Sept 3 and didn't receive my product until October 1st. At no point was there any communication on why my order was delayed. I addition, I was shipped the WRONG product. I will not be using your service again.
September 24, 2026
Reply from Blndbox
Hi Amanda, we’re sorry this order did not arrive as expected.
We did proactively email customers affected by the item in this duo overselling and honoured the original promotional pricing once it was back in stock, despite the price having increased.
Regarding the incorrect product, we were not made aware of this issue before the review was posted. As soon as we saw your review, we reached out to you directly that same day to make this right, but unfortunately we have not received a response.
We remain happy to resolve this for you and encourage you to reply to our message so we can help.
This company is doing a great job with…
This company is doing a great job with delivering within timely manner. They send you emails with sale items, great deals with bundles, and email you right away when the product is available.
September 16, 2026
Reply from Blndbox
Thank you so much for the wonderful feedback! We’re so happy to hear you’ve been enjoying the quick delivery, our bundle deals, and back-in-stock updates. We really appreciate you choosing blendbox and taking the time to share your experience with us! ❤️
Reply from Blndbox
Thank you so much! We really appreciate your kind words and are so happy you had a great experience with our team. Thank you for choosing blendbox! ❤️
Customer service team was excellent!
Customer service team was excellent!! UPS delivered my pkg to the wrong address. Bindbox Customer Service handed situation processionally and with efficiently, and immediately sent out a replacement package. So thankful! Easy to deal with! Thank you Bindbox!
September 14, 2026
Reply from Blndbox
Thank you so much for the wonderful review! We’re sorry UPS delivered your original package to the wrong address, but we’re so glad our team was able to get everything resolved quickly for you. We truly appreciate your patience and your kind words. Thank you for choosing blendbox! ❤️
Reply from Blndbox
Thank you so much! We’re glad your order arrived quickly and well packed, and that you were happy with the price. We really appreciate you choosing blendbox and look forward to serving you again! 😊
Quality products for great prices
I received my products within a week. The prices are great and they carry quality products. My only complaint would be that I tried contacting customer service through the website, but did not receive a response.
September 18, 2026
Reply from Blndbox
Thank you so much for your review! We’re glad your order arrived quickly and that you were happy with our pricing and product selection.
We’re sorry to hear you had trouble reaching us. We took a look through our customer service platforms but weren’t able to locate a message associated with your contact information, so it’s possible it didn’t make its way through to us. We appreciate you letting us know so we can keep an eye on this.
Thank you again for shopping with blendbox, and we hope to see you again soon! 😊
Second time ordering from this company…
Second time ordering from this company and not a great experience or service.
I ordered items that have not arrived, it’s been a month and I have reached out via email and live chat multiple times and no response or information about the whereabouts of my order
Please refund me my money or send my items that I have paid for and not received
August 26, 2026
Reply from Blndbox
Hi there,
Thank you for reaching out. We’ve opened an investigation with the courier regarding your shipment and are currently waiting for them to complete their review and provide us with their findings.
Unfortunately, we’re unable to determine the appropriate next steps until the courier has completed their investigation. These investigations can take up to 8 weeks, although we’re hopeful we’ll receive a response sooner.
As soon as we receive an update from the courier, we’ll be in touch with you regarding the next steps.
Thank you for your patience and understanding while we work through this with the courier.
Best,
blendbox
I received items within two to three…
I received items within two to three days after I placed the order. I find it difficult to find Milkshake shampoo and conditioner and was happy to find that you carry these items at a reasonable price. Thank you.
September 17, 2026
Reply from Blndbox
Thank you so much for your review! We’re so glad your order arrived quickly and that you were able to find your favourite milk_shake products at a great price. We appreciate you choosing blendbox and look forward to serving you again! ❤️
Good products and prices but shipping…
Good products and prices but shipping is slow
September 16, 2026
Reply from Blndbox
Thank you for your feedback! We’re so glad you were happy with the products and pricing. We know fast delivery is important, and we’re always working with our shipping partners to improve transit times across Canada. We truly appreciate your order and hope to serve you again soon! ❤️
Almost 5 stars!
Ordering was simple, the product is excellent and the price competitive. Overall a good experience. The only negative was the 3 weeks it took for the item to be delivered. Pretty minor concern, though, since the shipping was free. Would not hesitate to do business with this vendor in the future.
September 16, 2026
Reply from Blndbox
Thank you so much for your thoughtful review! We’re happy to hear you were pleased with the product, pricing, and overall experience. We really appreciate your patience with the longer-than-usual delivery time and apologize for the delay. We’re always working with our shipping partners to get orders delivered as quickly as possible. Thank you again for your understanding and for choosing blendbox we look forward to serving you again!
The price was excellent
The price was excellent, and free shipping and fast! Will order from here again for sure!!!! ☺️
September 8, 2026
Reply from Blndbox
Thank you so much! ☺️ We’re so happy you were pleased with the price and speedy delivery. We really appreciate your support and look forward to your next order! 💕
There was a huge mix up in receiving…
There was a huge mix up in receiving the wrong order. I was provided detailed explanation about the situation and all my questions were answered. They rectified the situation easily and no hassle !
September 1, 2026
Reply from Blndbox
Thank you so much for your patience and understanding! We’re sorry again about the mix-up, but we’re very glad we could get everything sorted out quickly and make things right. We truly appreciate you giving us the opportunity to fix it, and thank you for your kind review! 😊
Reply from Blndbox
Thank you so much! We’re happy to hear you had a smooth shopping experience and that your order arrived on time. We really appreciate your support and hope to see you again soon! 😊
Great Products & Fast Shipping!
The products were available and shipping was way faster than expected! I will happily order again :)
September 14, 2026
Reply from Blndbox
Thank you so much! 😊 We’re so glad you found everything you were looking for and that your order arrived faster than expected. We really appreciate your support and look forward to your next order! 💕
Good choice of products
Good choice of products. Quality products - I love Kevin Murphy hair products and they are not all that easily available in Canada. Good offers.
The only reason for a 4/5 rating is that the tracking feature fell off the charts.
September 9, 2026
Reply from Blndbox
Thank you so much for the kind words and for choosing BLNDBOX! We’re glad you’ve been able to find the Kevin Murphy products you love with us.
We also really appreciate the feedback about tracking. We’ve experienced some issues with tracking updates from our shipping partners recently, and we know how important it is to be able to follow your order from the moment it leaves us until it arrives. We’re actively working on improving this experience.
Thank you again for your order and your feedback. We hope to earn that 5th star next time!
Delivery is too slow
September 1, 2026
Reply from Blndbox
Thank you for your feedback. We ship from Toronto, and delivery to the west end does take longer than deliveries within Ontario. Our estimated delivery times by region are posted on our website so customers can review them before placing an order.
We’re always looking for ways to improve our shipping options, but unfortunately the transit time once an order is with the carrier is largely outside of our control. We appreciate your order and hope you’re enjoying your products!
Quick deliveries
Not all purchased items have been received in the original shipment. As this is a small company, it took considerable time to communicate the issue. Only live chat is sporadically available. No phone number and no email. However, at the end they did send me the missing item. Good communication when placing orders and tracking shipment.
August 28, 2026
Reply from Blndbox
Thank you for updating your review. We really appreciate you taking the time to do so, and we’re glad we were able to work with you and get everything resolved.
We always want our customers to feel taken care of, so we were happy to send an additional No. 6 to ensure you had everything you needed.
Thank you again for your patience throughout the process and for your feedback. We truly appreciate your business!
Shipping takes way too long
Will not buy from you again because of the ridiculous shipping time.
September 5, 2026
Reply from Blndbox
Hi Jane,
We’re sorry to hear you were disappointed with the shipping time.
We did want to provide some context, as you’ve ordered from us previously and both of your prior orders were delivered within approximately 5 business days. We ship from Toronto, and deliveries to Western Canada typically require several business days in transit.
Unfortunately, this particular order coincided with the long weekend. Following the holiday, UPS did not pick up from our facility for the first two business days while they worked through their long weekend backlog. This added additional time beyond the normal transit period and was outside of our control.
We completely understand that the longer wait was frustrating, but this was not representative of the normal delivery times you experienced with your previous Blendbox orders.
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