BLS International  Reviews 

Weird strange
Zero improper and poor communication
Delays upon delays
Alot of AI agents,fake phone lines and emails hence can't speak to an actual human.

At this day and age surely.
Streamline processes and you will maximise your profits..Simple

I had a very disappointing experience at the BLS International Services Ltd Spain Visa Application Centre in London.

My mum and I paid £210 each (£421 in total) for the Premium Service, expecting priority treatment and access to the premium lounge. However, when we arrived, no staff member informed us that we were premium applicants. We waited and queued in the normal seating area for a long time while staff could clearly see us but did not guide us.

Only at the last minute were we told we could use the premium lounge, where we spent only around 5 minutes. Essentially, we paid a significant premium fee but did not receive the premium service we were promised.

The environment inside the centre was chaotic, overcrowded, and poorly organised. Staff communication with applicants was unacceptable and often rude. While waiting at the biometric counter, I witnessed a staff member shouting at a male applicant and instructing that he be sent out. This behaviour was unprofessional and created a very uncomfortable atmosphere.

For a service charging such high fees, professionalism and proper customer care should be expected. Unfortunately, this was not our experience, and I will be requesting reimbursement as the premium service was not delivered as advertised.

It's been two months, and I can't make an appointment. I can see the slots are available, but the website keeps glitching. It's really frustrating, and I wonder if this is being done deliberately to make it impossible to book through the ordinary route. Honestly, I don't know how best one can apply for a visa with such horrendous inefficiencies.

Absolutely terrible experience. The appointment system is completely unreliable. Slots are supposedly released around 9–9:30 AM and 6:30 PM, but the website either crashes or becomes unusable every single time.

Even worse, the site shows multiple “available” slots (highlighted in green) across locations like Deira City Centre, Mankhool, and Sharjah, but after filling in all details, it suddenly says “slot is booked.” This happens repeatedly.

The call center is equally useless—no one answers due to “high call volume,” so there’s zero support.

This entire process feels misleading and honestly looks like a setup to push people into paying for premium services. Completely unacceptable.

1 star: Since February refund due still not processed. Contacted via email and went into office twice but nothing.

BLS Cape Town office

You've filled 100% of the form and attached all relevant documents. Keep them safe. You must pay $15 or $30 only to complete the service. Some work hard, but some still earn the same money. It makes one think about working at two places. The Indian government should consider opening another service center in Singapore or changing to a more efficient service.

The service provided by BLS is absolutely unacceptable and reflects a shocking level of mismanagement. With hundreds of applicants waiting for NRI certificate processing, operating just a single counter is nothing short of negligent. The processing speed—barely 5 to 6 applicants per hour—is painfully slow and completely unjustifiable.

During the exam preparation period the applicants are forced to endure long hours of waiting in overcrowded conditions, with no clear system, coordination, or concern for their time. This is not just poor service; it shows a complete disregard for basic efficiency and customer respect. For an organization entrusted with handling important official documentation, this level of incompetence is deeply concerning.

Such substandard service does not just inconvenience individuals—it damages trust and brings down the overall perception of service quality. Immediate and serious improvements in staffing, planning, and accountability are absolutely essential.

I can only speak from my experience I have had a first class service with the consulate in London we submitted the documents on the 9/3/2026 within 48 hours we had an email from them asking for additional paperwork to which they gave us 10 days to get sorted .
Within 3 days of recieving the additional paperwork out visas were issued ...
Excellent service all round well done keep it up many thanks

Must say after all the negative reviews we have been reading. I would just like to say something positive. The London bls and the consulate general have been amazing. Helpful, good communication and a good service. We applied for our nlv on the 9th March 2026. We got our passports back today with our visa, 3weeks. That was with requesting extra documents. So thank you to all involved in the process. A very good quick service. Helen.

I am so done with them. They returned my application, saying my signature was not on a white background. I fixed it and sent it back to them, and then they returned it, saying that my photo was not right. Why don't they tell all the mistakes at once instead of picking one by one and wasting my time and money? As I am using a delivery service. I'm very disappointed.

One of the worst service provider. They charge so much as their processing fee and other paraphernalia for the Schengen visa and never match up with commensurate services. Zero accountability towards customers.

The platform, the website is terrible. The experience is really bad - it times out every time you try to fill the form, and the liveness stage test doesn't work on any device. Reaching out to customer care has been no help, called several times with no resolution. Using them will ruin your day. I implore the Spain consulate to change their provider and move away from BLS.

worst service, very bad customer support/Near zero customer support, opportunist as always encourage to book with premium appointments. very hard to get normal appointments. no reply to the emails. really disappointed as they have monopoly for Indian passport services.

Online booking is not available. It is open only for a week whenever we try to book the message shows that slots are fully booked. This way they are trying take all the services under Premium service there by they can take more service charges. This is happened many times. They are the only source for passport renewal in UAE and they are here to make money not to give service. Booking is available only through website and it is open only for one hour. The slots are available only for a week always it is completely booked. I tried it many times and fedup. Now when we do not have any other option we ended up choosing premium service and have loose our hard earned money for no fault of hours. We are ready to plan well in advance but their system is not allowing it

My experience with BLS Spain Visa services has been extremely frustrating and disappointing. It has now been more than 30 days since my appointment, and I have received absolutely no communication or updates regarding the status of my application.

The customer service experience has been equally poor. The agents I interacted with were unhelpful, showed no empathy, and often came across as dismissive and arrogant when asked for information. As an applicant who has submitted all required documents and paid substantial processing fees, I expect at least basic professionalism and transparency.

What is most concerning is that my passport has been held for nearly 30 days with no status update, no request for additional information, and no indication of when a decision might be made. If there are delays or backlogs, the least the organization can do is communicate this clearly with applicants. A simple email update acknowledging the delay would make a significant difference.

All my submitted documents are authentic, complete, and clearly provided, yet the application remains in “processing” with no explanation. It is difficult to understand what is taking so long without any communication from the organization.

Given the high fees charged for these services, it is reasonable to expect efficient processing, adequate staffing to handle demand, and respectful customer service. Unfortunately, my experience has been the opposite.

I strongly urge BLS Spain Visa services to improve their communication, accountability, and customer support so that applicants are not left in the dark for weeks while their passports are being held.

Overall, this has been a very stressful and unsatisfactory experience.

Absolutely, hands down THE WORST, MOST INCOMPETENT, POJ website WE HAVE EVERY USED. Everyone involved in this should be fired . Totally unusable due to crashes and bugs. Attempted an application on multiple occasions and browsers. BLS- you should be ashamed of yourselves and permenantly banned from having any part in an important administrative function.

THE IMBECILITY, LACK OF PROFESSIONALISM, AND INCOMPETENCE OF THE PEOPLE RESPONSIBLE FOR THIS WEBSITE IS BEYOND COMPREHENSION. This is absolutely horrible.

If there is ZERO STAR I will put ZERO. First of all they don’t follow the requirements given by spain embassy especially in Riyadh. This BLS will even ask for more, you will pay and book your appointment online, and all the requirements listed is already prepared and when you arrive there on the day of your appointment they will ask you for an additional requirements that is not even listed on their website that the spanish embassy provided. Then they will tell you to come back with the additional documents (that is not listed on the checklist provided by spain embassy and not even needed but BLS wants it) and you will need to book and pay another appointment.
What I did is I sent an email to Spain embassy and verified that the additional documents BLS is asking is not even needed. The one on the checklist document requirements listed online is the only documents they need in the embassy. I submitted a proof of communication from spain embassy about this and BLS took my application without their additional requirements. This happens in Qatar, Saudi and Philippines.
Just everybody knows, there’s 3 types of appointment NORMAL, VIP and PREMIUM and there is no difference in processing, the only difference is the prices.
Once they ask you to come back with the additional documents they will tell you to book another appointment and they will book you the VIP which costs 1000+ riyals not including the visa fee. You can book NORMAL appointment which only cost less than 200 riyals.

Most unprofessional and impolite staff. The only aim of the centre is to make money. I was charged for services that I did not request nor use. The centre was relatively empty considering I booked the first slot that day, despite which I was asked to pay £10 for express service, upon refusing I was made to wait 30+ minutes. I paid for waiting, SMS services, printout, being eligible to send an email and photography and printing the photograph separately.

Despite the waiting and the ridiculous payments, I was treated as if I was being provided a favour by the staff. Wouldn't recommend at all.

Good service