Blue Air 

If I could give zero stars, I would. Absolutely awful service or non existent. My flights times has been modified three times and moved to a different airport. I am looking to find the form to request a refund but no where to be found. No phone number you can use to reach them. Embarrassing!

Absolutely the worst company to deal with especially for passengers with disabilities requesting special assistance. I have emailed them requesting assistance and did not had any reply from them even after a week. The customer service phone numbers are all premium number and they cost £0.50 per minute and I’m currently on hold with them for over 30 min.
They also changed our flight and moved our tickets to the next day and the seats that we already purchased for the flight have disappeared and have no possibility of changing them online.
Absolutely a nightmare company to deal with and I would suggest to avoid them completely.

OMG! they change the flight, fair enough. I am offered a refund, however the only option is a refund to my "wallet" i.e a voucher...that'll be a no thank you. Their websites states you can get a refund to your payment source by filling in a form, but that form is NOWHERE on their site and the link is just a loop, Their call center is non exisitng, 45 minuttes on hold and still not through

Chose another airline company!!! BlueAir are a joke! I've been trying to get a refund since 2020 (approx. £400) and they offered me a voucher without even asking me!! I couldn't speak with anyone on the phone or emails! They send automated emails only! I used their voucher twice and every time they cancelled my flights! This is an airline company without customer service!!!!!!!!!!!

Use Ryanair instead, one flight and got delayed

The reviews say it all, sadly accurate this company is really bad, you cannot phone them as they choose a phone service of £5/minute. They only moved the flight money into their blue wallet, the extras I paid for hasn't been moved. Choose another airline if you want proper customer care.

Do not choose this company!! I have been trying to get a refund for 2 years now. There is nobody you can talk to. After all this years I’ve decided to get my money as a voucher. Big mistake!! My flight got cancelled again a few times and now they have changed the departure airport without asking and I am having problems doing my check in. Never ever again!! Avoid!!

Ridiculous delay and no customer service.
Very poor crew and company for a flight at heathrow

Avoid flying with this horrible company!

Blue Air is untrustworthy.

They have poor horrible customer service, they cancel your flights for no reason, and won't return your money.

Avoid flying Blue Air!

They changed my flight hours/days 3 times in 2 months, and then cancelled my flight 2 weeks before the fly.
I ask them to refund my money in my bank account not blue air wallet and received them after i made a complaint to ANPC.
DO NOT BUY TICKETS from these scammers.

They cancelled my flight 5 months ago and I didn't get a refund. I've sent 4 emails and all the responses are the same with no specific information. I will never fly with them ever again! The next step I will take is to make a complaint at ANPC and hopefully I get a refund.

Update: When I asked a refund, I gave them an account number .... after 8 months I received the refund in the wrong account and can't access the money.

The worst airline ever. They are thiefs! I booked a flight via Edreams and on my return flight from Florence to Bucharest they asked me to pay 30€ at the check in desk! They never mentioned anything about this ridiculous tax I’ve never heard of in my life and I fly pretty often. Not to mention that the airplane was dirty! Shame on you!

Canceled flights, super late reply, no refund. Terrible experience, I do NOT recommend this airline.

It is by far the worst customer service ever, plus tricks to take more money from you in every way possible. We bought hand luggage so we wouldnt have to check-in bags and waste time at the airport - you could only do that with buying also priority boarding (which they dont even put into practice, it's just some scheme to get more money from customers). We couldn't check in online unless we ALSO bought seats and no one was willing to help -- I was told i've called the free number and if i wanted more help to call the number with a rate (0.6 eur/min). I've had two phone calls with people who got very argumentative and then just hung up on me.

They are scummy scammers and it's a shame they are still in business.

ALSO, after these two calls i decided to purchase seats and still wasnt able to checkin online. every attempt to call again was disconnected after more than 10 minutes waiting time. Maybe they recognised my number from before and didnt want to take it.

Please do yourselves a favour and NEVER EVER choose this airline.

Trying to charge me £157 in addition to the £77 already paid for a flight that is £72 on their website - this airline is the lowest of the low and I will never ever use them again. When I pointed this out to their representative she got argumentative and when I asked to speak to a manager, she hung up. Fly with someone else, even if more expensive, do not give your money to them.

The worst airline that i have ever seen in my life. it's been 4 month and we still wait for our refund.
No customer service, nothing

This company must be one of the worst I have dealt with. In 2020, our flights were cancelled because of the pandemic. We received and automatic refund on their online wallet. Until this year we did not want to travel. I had a look on their website and prices kept changing so often within 24h it was unreal. I found cheaper tickets somewhere else and I raised a ticket to receive my wallet amount refunded to the original method of payment (which I am entitled to). It has been almost 2 weeks since raising this ticket with them and there has been no contact from them. I wanted to call them, but these scammers, for an unknown reason have taken out their UK free phone number (01293 874926) and replaced with a 50p/min premium number (09091420598) for which you do not have a free alternative. This is one of the scummiest thing I have seen a company do. Literally, they do not reply to your tickets/complaints and you cannot chase them by other means. So, you get an idea about how helpful the phone numbers list is, here a stat for you: 65 out of 1296 have found that list helpful.

The worst. Have been waiting for a 30€ return for a year. Called them 3 times. Everything they assure me it’s going to happen. But it’s not about those 30€. It’s about the principle. And yet they keep advertising discounts on their website. Pay your debts first!

The worst fly company in the world. I have 1 year and half since I wait for my cancelled flight refund, and they ignore me. Today I sent one complain to ECCRO. Let's see what happens.