Bluebell & Moss Reviews 114

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We ordered a ski map for our wedding and asked to have it customized with some landmarks (like our wedding venue, proposal location, etc) and add the lift names (which coordinated with our table names... See more

Rated 5 out of 5 stars

Love these hand designed piste maps, have them on our hall & stairway & everyone comments how great & unique they are! Can’t recommend them enough, fast delivery & great all round.

Rated 5 out of 5 stars

The item arrived promptly and was well packaged. Once opened I could feel the quality of the paper used and the print itself was excellent. From studying the print and the “runs “ which were... See more

Rated 5 out of 5 stars

Amazing customer service. I ordered as a gift for Christmas and accidentally ordered the wrong size map. Bluebell and moss promptly exchanged for me. Of course my son was over the moon with his pr... See more

Company details

  1. Poster Store

Written by the company

Bluebell and Moss create hand drawn ski piste and trail maps in a contemporary style. Derived from the original ski resort piste maps and turned into stylish art prints.


Contact info

4.8

Excellent

TrustScore 5 out of 5

114 reviews

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Rated 5 out of 5 stars

Amazing customer service.

Amazing customer service.
I ordered as a gift for Christmas and accidentally ordered the wrong size map.
Bluebell and moss promptly exchanged for me.
Of course my son was over the moon with his print. It looks fantastic framed & is hung in is apartment reminding him of his favourite ski resort.

February 2, 2022
Rated 5 out of 5 stars

No fuss delivery

No fuss, speedy delivery in secure tube that ensures no damages. Excellent quality print for the price.
Repeat purchase which matched the initial experience.
Will use again.

January 24, 2022
Rated 1 out of 5 stars

I have not yet recieved this order.

I have not yet recieved this order.
Simon Hollington

December 5, 2021
Bluebell & Moss logo

Reply from Bluebell & Moss

Hi Simon, it really saddens me that this is the way I have found out that you are having an issue with your order. An opportunity to look into the details for you would have been great.

Your item was purchased last Sunday (28th November) and shipped on Monday 29th November. The full tracking details can be found here:
https://www.royalmail.com/track-your-item#/tracking-results/JC074407817GB

Ordinarily I would have expected it to be with you by the end of the week, but I'm sure you can appreciate that The Royal Mail are in the midst of their busiest time and as such are experiencing some delays.
I will keep an eye on the tracking in the coming days.
Many thanks, Clare

Rated 5 out of 5 stars

Quick delivery and responses

Poster came quick, and any requests for the order were able to be made with the responses from staff being super lovely!
Overall very happy with this purchase and service, couldn’t fault it :)

December 3, 2021
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Reply from Bluebell & Moss

Abi, thank you for taking the time to write a review. It means a lot for a small business like mine, really appreciate it!

Rated 5 out of 5 stars

Excellent Product and Great Service

An email enquiry about the product that was sent on a Sunday was responded to swiftly that day. Excellent service overall and swift delivery. Delighted with the purchase.

November 20, 2021
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Reply from Bluebell & Moss

Thanks for taking the time to write a review Alan, really appreciate it. Clare

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, Clare went out of her way to help. Would highly recommend

November 12, 2021
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Reply from Bluebell & Moss

Thank you Fiona! It was a pleasure

Rated 5 out of 5 stars

Love the concept and the perfect…

Love the concept and the perfect addition to our walls at home. A constant reminder of our favourite mountain destination!

November 11, 2021
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Reply from Bluebell & Moss

Glad to have made something that reminds you of good times, thanks Harry!

Rated 5 out of 5 stars

Great maps

Great maps. Great service.

November 5, 2021
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Reply from Bluebell & Moss

Thank you Sarah - great to hear!

Rated 5 out of 5 stars

Quality product

Quality product. Well packaged and protected. Delivered on time.

November 5, 2021
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Reply from Bluebell & Moss

Thank you David, appreciate your custom.

Rated 5 out of 5 stars

A friend shared the company through…

A friend shared the company through Facebook and I thought what a fab present the map would make. Can’t wait to present it once framed. If a framed version was available, I would have gone for that, but a magnificent idea . A very quick delivery once ordered and well packaged.

November 4, 2021
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Reply from Bluebell & Moss

Thank you Lucy, lovely words and much appreciated! I've debated offering a framed service many times! It always comes back to the cost being too much for the customer and much better value to source one of your choice. I try to help by keeping my prints a standard size, making frames easy to find, as I know professional framing can get silly expensive!

Rated 5 out of 5 stars

A beautiful piece and great gift for…

A beautiful piece and great gift for someone who has done a ski season. Very friendly and helpful customer service. Would definitely recommend.

November 3, 2021
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Reply from Bluebell & Moss

Thank you so much! Hopefully the lucky recipient will be reminded of good times on the slopes!

Rated 5 out of 5 stars

Fast delivery, lovely people and great product

Ordered my Piste map on Sunday at the snow show, it had arrived by Tuesday morning, fantastic service and a great product, soon to take pride of place on the hall wall

November 2, 2021
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Reply from Bluebell & Moss

Thanks for taking the time to write a review Darren, lovely to meet you at the show!

Rated 5 out of 5 stars

Friendly people

Friendly people, fast delivery and a great product. Our Ski map looks fantastic on the wall x

November 2, 2021
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Reply from Bluebell & Moss

Thank you Samantha, that's awesome to hear

Rated 5 out of 5 stars

Amazing

Amazing work!

November 1, 2021
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Reply from Bluebell & Moss

Thanks Char, so glad you like it!

Rated 5 out of 5 stars

Bought our print at the National Snow…

Bought our print at the National Snow Show last weekend. Very friendly people running the stall, very helpful with ordering the Borovets print we wanted. Arrived 5 days later, a lot sooner than I expected it to! Just need to get it framed and on the wall now. Really high quality print as well.

October 30, 2021
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Reply from Bluebell & Moss

Thank you Beckie, very happy that you're happy! Thanks for coming to see us at the show, it was a lot of fun!

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