Blue Flame Gas Solutions Reviews 

283
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Needed to have a gas pipe in fire place removed ,Garry sorted it within a few days Been using Blue flame for 3 years now, would highly recommend for any work you require

Company replied

Rated 5 out of 5 stars

Garry came out and gave a good quote 24 hours after filling in the web form following a complete boiler failure. He went above and beyond to fit a new install in within 48 hrs with John completing th... See more

Company replied

Rated 5 out of 5 stars

Perfect service. Turned up on time in a smart uniform to give us a friendly no obligation quote, answered all our questions honestly & gave great advice . Updated us by email & text without us having... See more

Rated 5 out of 5 stars

Had a new condenser boiler fitted. Carl did a fantastic job. He was professional, polite and thorough. He made sure boiler and the new Hive control was working before he left. He left no mess, old boi... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Gas Installation Service
  4. Heating Contractor
  5. Plumber

Written by the company

Blue Flame Gas Solutions is a family-run business offering expert heating, plumbing, and electrical services across South Wales—Established in June 2015, we are now in our 11th year, proudly serving homeowners in Cardiff, Newport, Bridgend, Swansea, and surrounding areas. —————————————————————————————————————— We specialise in affordable boiler cover, central heating cover, plumbing cover, and electrical cover, giving homeowners peace of mind all year round. If you’re looking for a new boiler installation, we offer professional advice, fast turnaround, and competitive boiler quotes with no pressure or hidden fees. —————————————————————————————————————— As a Which? Trusted Trader, we’re known for honest pricing, reliable workmanship, and personal service. We’re not a big corporate with multiple layers — we’re a small, dedicated team you can reach directly. —————————————————————————————————————— There are no call centres, no long waits, and no being passed from person to person—You can even WhatsApp our team directly—quick help and fast communication. —————————————————————————————————————— We provide—full aftercare on all boiler installations and boiler cover options inc.plumbing and electrical. —————————————————————————————————————- From fast boiler quotes to long-term home cover, Blue Flame Gas Solutions is the local reliable choice for heating, plumbing and electrical services across South Wales. ——————————————————————————————————————- Thank you for choosing a local business you can count on.


Contact info

5.0

Excellent

TrustScore 5 out of 5

283 reviews

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5.0

All reviews

(283)

13 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor service

Engineer called out to a very elderly lady in her late 80's, for a second opinion on a fault with the boiler, didn't even look at the boiler, instead rung the British gas engineer, who in fact hadn't inspected the boiler himself and was relying on the information from a previous BG engineer, received very rude email communication from Blue Flame, would not recommend to by worst enemy !!!!

December 13, 2019
Unprompted review
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Hi Julie, We have called out to your mam’s today with no charge by the way.

She has a very old Back Boiler system. You have been advised by BG whom you have cover with, that the problem is not the boiler itself but the old system and pipework.
I just gave you honest advice to update the boiler/system as previously advised numerous times by BG but unfortunately cause you didn’t like the answer you resort to leave a 1 star review.
And actually I emailed you to advise of my findings but you replied with “Very disappointed” as I didn't strip the boiler down. etc. Unfortunately its bad news but thats the situation.
So to evaluate, you didn’t get charged , where given advise you didn’t like and then leave a 1 star review. Thanks!

Kind Regards
Garry-Blue Flame

Rated 5 out of 5 stars

Excellent service

Excellent service, Gary was fab and i would definately recommend them

December 10, 2019
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Many thanks Lisa, I do hope the sale has completed for you!

Best Wishes
Garry-Blue Flame Gas

Rated 5 out of 5 stars

Reliable, friendly and local

Reliable and friendly service received! Very happy with them and pleased to use a local company.

December 10, 2019
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thank you Tarah, thank you for the kind review of us, great to hear also, that you are pleased to support a Local company!

Best Wishes
Garry and the team

Rated 5 out of 5 stars

Couldn't ask for more

I was given advice on which boiler was suitable for the home and the place where I wanted it. The 2 people that came to install it were professional but friendly. I would definitely recommend them, and will happily use them again

November 20, 2019
Rated 5 out of 5 stars

Replacement Boiler

Garry and the team he has ,came to my house installed the boiler and when my wife came home she thought that nobody had been because you would not know because it was as clean as when she left the house.
This Is why I give 5 stars.

November 6, 2019
Rated 4 out of 5 stars

Good

Punctual,clean and courteous.Good contact system with txt messages for appointments and reminders

November 3, 2019
Rated 5 out of 5 stars

A True A1 Independent company Gem

After reading numerous 5 star reviews contacted Blue flame Gas Solutions as my current boiler was over 20 years years old and was looking for both advice and a suitable replacement Garry from Blue flame called as an ex British Gas engineer had a wealth of knowledge and experience there WAS NO hard sell just HONEST truthful recommendation of all suitable branded appliances covering all price ranges SO NO ONE PRODUCT HARD SELL given numerous brochures and plenty of time to decide was given a very competitive quote the level of the work and the professional installation service and cleanliness carried out by Leon on the installation day is a true reflection of all other 5 star comments as well as all legal guarantee documentation this company even offers after the guarantee period expires a truly competitive breakdown and service cover which i will definitely be subscribing to when due

October 29, 2019
Rated 5 out of 5 stars

Viessmann Combi Installation

Installation work completed to an extremely high standard by a very efficient and professional team. Would not hesitate to recommend Blue Flame Gas Solutions.

October 24, 2019
Rated 5 out of 5 stars

Garry the boiler whisperer

Called blue flame in the morning as our main combi had developed an ignition problem and had no heating or hot water but wasn't an emergency call out and Garry still managed to get to us around 2pm the same day with good communication throughout. From start to finish garry was extremely professional polite and knowledgeable, the issue was diagnosed and dealt with in ten minutes without having to replace any parts. Garry talked me through the problem and was happy to answer any questions. We will be using blue flame for all servicing and repair work from now on! After a serious breach of trust with our old engineer, Garry is proof the are still decent tradesmen around. Keep up the good work guys and keep an eye on the sky, next time we have an issue I'll be lighting up the Garry signal

October 23, 2019
Unprompted review
Rated 5 out of 5 stars

Very professional from the start

Very professional from the start. Excellent knowledge in recommending a suitable boiler replacement. The work was carried out efficiently and with consideration. No hesitation in giving 5star rating.

October 15, 2019
Rated 5 out of 5 stars

Blue Flame Gas Solutions of Porth, RCT.

Garry of Blue Flame Gas Solutions contacted us from a referral by Viesmann Boilers Ltd. He arrived at the appointed time and was professional in both appearance and presentation of our options in respect of the choice of boiler model to meet our specific requirements. A very comprehensive quote, which included details of the agreed installation, was received by E-mail within a couple of days at a cost that was most acceptable. On acceptance of the quote a date was given for the installation again within a short period. Despite a change of mind in repect of the actual Viesmann model of boiler we wished to have fitted Garry provided a revised quote and honoured the installation date which met our convenience.
The boiler was installed to a high standard by engineer Leon and apprentice Charlie with any request made not presenting a problem with both having a polite and pleasant manner. We therefore have no reservation in giving our highest recommendation to Garry and his team.
Karen and Brian.

October 11, 2019
Rated 5 out of 5 stars

Excellent service and workmanship

I'm not a person who is easily pleased, but I am happy to say that Garry and his team are the best contractors we have ever had do work for us. I have been pleased with the advice, price, the work they did and their follow through. I also feel confident that future servicing and maintenance will be carried out in the in the same way. Grateful thanks to Garry, Leon and Charlie.

October 5, 2019

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