Blue Horizon Blood Tests Reviews 

390
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers had a great experience with this company. Customers frequently praise the surprisingly fast delivery of test results and the highly efficient, professional home nurse visits that make the entire process smooth. People also find the testing kits very easy to use at home and genuinely appreciate the clear, helpful doctor comments provided with the final results. However, some customers also noted frustrating delays in receiving their test results or experienced missing components from their requested blood test panels. A few reviewers expressed disappointment when specific tests were incomplete, communication fell short, or they had trouble getting timely updates.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting a high level of disagreement. While many... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the rapid... See more

User experience

People report ambiguous experiences with user experience, reflecting a split among consumers. Many customers... See more

Product

Users describe ambiguous interactions with product, noting both helpful aspects and significant limitations.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that home visit nurses are efficient, lovely,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

2 stars for results. I compared with the Genova results, which were more detailed, plotted in graph form and had additional suggested actions. 5 stars for speed. The whole process was very quick... See more

Rated 4 out of 5 stars

Overall a good experience had with this company. The whole process of booking in a date to get my bloods taken and receiving my results took a little longer than anticipated but got there in the end.... See more

Rated 5 out of 5 stars

2nd time using Blue Horizon. So easy to select & order tests. The instructions for finger testing is extremely clear & helpful so no problem in doing it. The results were back within 2 days. The added... See more

Rated 5 out of 5 stars

As usual a great service. I made a mistake when ordering the blood draw and it was quickly and efficiently sorted out. The results were extremely fast too, always a bonus! I'd recommend Blue Horizo... See more


Company details

  1. Blood Testing Service

Written by the company

Since 2009, our website has offered individuals the convenience of ordering home blood test kits online for health screenings, thyroid function assessments, and various other health conditions. Dr. Graham Johnson, our Medical Director, leads our small, friendly team. We are dedicated to providing you, the patient, with timely private pathology blood test results at home. We take pride in understanding your needs and helping you select the appropriate tests. Just follow the provided instructions, and let Team Blue take care of all your home blood testing requirements.


Contact info

4.2

Great

TrustScore 4 out of 5

390 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(390)

82 reviews in the last 12 months

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Rated 1 out of 5 stars

Disgraceful service chased and chased…

Disgraceful service chased and chased for the result still not had it but had an e mail saying the hospital missed the tsh part of the test ! It was a thyroid test! And has offered me £25 when it it was over £300 for the test … complete rip off do not use and still waiting 6 weeks later!

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Thyroid function

Excellent service.
Asked for a blood test but my GP wouldn't allow it .. ordered the test I needed from Blue horizon ,had the results back promptly. Which confirmed my gut instinct and now I have been given the correct medication from my GP. Will definitely be using again
Many thanks.

June 1, 2026
Rated 5 out of 5 stars

It was a good experience

It was a good experience. I really didn't like taking my own blood. That didn't go that well. It was hard to get enough blood and had to prick my finger 3 different times. I'm not sure if there is an easier way to doing that? But the rest of it was efficient and I like getting the Dr's comments on my blood work up.

June 1, 2026
Rated 3 out of 5 stars

No use of phone and other changes.

The new ordering system was not very helpful and the chat feature was not as useful as being able to talk on the phone and took a long time to get an answer to any query.
The size of the print used for the results was very thin and small compared to the rest of the downloaded information, which was easy to read.
Seems everything has to be done using email no phone anymore.

May 13, 2026
Rated 5 out of 5 stars

Highly recommend!

Highly recommend!! A superb service - everything was seamless from receiving the kit with all of the instructions, to the return process and the results were back within 3 days (and that includes the weekend) will definitely use them in the future

May 11, 2026
Rated 1 out of 5 stars

Very disappointed with the service…

Very disappointed with the service received. Feel like I have been scammed.
The tests I paid to have done are usually presented in the form of actual figures as their is a normal range for each of the testing elements instead got a one word of negative and when queried tried to tell me that it was just a positive or negative result for those elements even though I know that is not true has had the same tests done before. Avoid!!!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Platinum Thyroid Panel

There was a little mix up initially with the nurse coming before 9am for blood draw but she was excellent. The results came through quicker than expected considering one of them is sent to USA. Doctors summary was helpful. I now have a very good understand of my thyroid panel, I ordered the Platinum panel. Highly recommend and I will definitely use again as it’s a nightmare getting thorough testing in the NHs. Thank you for this service.

April 11, 2026
Rated 2 out of 5 stars

Confusing wording and not a straightforward service

This was a frustrating and disappointing experience.

The company explained to me that blood type and Rhesus status are essentially the same thing. If that’s the case, this needs to be made much clearer on the website. As it stands, the wording suggests you are getting more detailed information than you actually receive. As an everyday person, I found this misleading.

I also tried to be careful before ordering, but the process was far from straightforward. There was no clear guidance on how to book a professional to carry out the test, and I had to contact multiple local pharmacies myself. I also had to rely on the chat service just to figure out how to complete the process.

This is not a simple or seamless service, and the lack of clear information makes it much harder than it should be.

The website and overall process need to be properly reviewed to make this easier and clearer for everyday people.

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

2nd time using Blue Horizon

2nd time using Blue Horizon. So easy to select & order tests. The instructions for finger testing is extremely clear & helpful so no problem in doing it. The results were back within 2 days. The added bonus of a doctors report is also very helpful in these days of almost zero appointments. Good incentives cost wise too. Will certainly use again

April 1, 2026
Rated 5 out of 5 stars

Fantastic efficient company

Fantastic service as always I actually got my results the next day even though three days was what was put on the form. Highly impressive will always go to this company ……highly recommend.

April 9, 2026

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