Blue Horizon Blood Tests Reviews 

390
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers had a great experience with this company. Customers frequently praise the surprisingly fast delivery of test results and the highly efficient, professional home nurse visits that make the entire process smooth. People also find the testing kits very easy to use at home and genuinely appreciate the clear, helpful doctor comments provided with the final results. However, some customers also noted frustrating delays in receiving their test results or experienced missing components from their requested blood test panels. A few reviewers expressed disappointment when specific tests were incomplete, communication fell short, or they had trouble getting timely updates.

What people talk about most

Service

Customers had ambiguous experiences with service, reflecting a high level of disagreement. While many... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the rapid... See more

User experience

People report ambiguous experiences with user experience, reflecting a split among consumers. Many customers... See more

Product

Users describe ambiguous interactions with product, noting both helpful aspects and significant limitations.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that home visit nurses are efficient, lovely,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

2 stars for results. I compared with the Genova results, which were more detailed, plotted in graph form and had additional suggested actions. 5 stars for speed. The whole process was very quick... See more

Rated 4 out of 5 stars

Overall a good experience had with this company. The whole process of booking in a date to get my bloods taken and receiving my results took a little longer than anticipated but got there in the end.... See more

Rated 5 out of 5 stars

2nd time using Blue Horizon. So easy to select & order tests. The instructions for finger testing is extremely clear & helpful so no problem in doing it. The results were back within 2 days. The added... See more

Rated 5 out of 5 stars

As usual a great service. I made a mistake when ordering the blood draw and it was quickly and efficiently sorted out. The results were extremely fast too, always a bonus! I'd recommend Blue Horizo... See more


Company details

  1. Blood Testing Service

Written by the company

Since 2009, our website has offered individuals the convenience of ordering home blood test kits online for health screenings, thyroid function assessments, and various other health conditions. Dr. Graham Johnson, our Medical Director, leads our small, friendly team. We are dedicated to providing you, the patient, with timely private pathology blood test results at home. We take pride in understanding your needs and helping you select the appropriate tests. Just follow the provided instructions, and let Team Blue take care of all your home blood testing requirements.


Contact info

4.2

Great

TrustScore 4 out of 5

390 reviews

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1-star

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4.2

All reviews

(390)

82 reviews in the last 12 months

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Rated 4 out of 5 stars

First time using Blue Horizon tests

After some issues in getting an appointment to Circle hospital for having my blood sample taken, I switched to nurse visit option and everything went smooth after that.

Really happy with the process time to get my results (including doctors comments), only two days after blood was taken. Will definitely use again.

January 31, 2025
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Reply from Blue Horizon Blood Tests

Thank you for sharing your experience with us! We're sorry to hear there were some initial difficulties with your appointment at Circle Hospital, but it's great to know that switching to a nurse visit made things much smoother.

We’re really pleased that you found the turnaround time quick and the process efficient, our team works hard to ensure results are delivered promptly with clear doctor’s comments, so it's lovely to hear that it met your expectations.

Looking forward to helping you again in the future!

Nickie ; )

Rated 5 out of 5 stars

Efficient

Quick delivery. Good communication and fast results. Very happy.

January 23, 2025
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Reply from Blue Horizon Blood Tests

Thank you for your kind words!
We’re so pleased to hear you were happy with the speed and service, it’s exactly what we aim for.
If you ever need us again, we’ll be here!

Becky :)

Rated 5 out of 5 stars

Quick and easy to use.

Quick and easy to use. Quick turnaround time. I think it would have been good to have some input after the test results and possibly help to expand the results. However, it told me everything I needed to know.

January 21, 2025
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Reply from Blue Horizon Blood Tests

Thank you for your five star review!
We're delighted to hear that you found our service quick and easy to use, and that the results provided the information you needed.

We appreciate your suggestion regarding more detailed insights after the test.
While our doctors include comprehensive comments, we understand that additional guidance can sometimes be helpful.
If you require further interpretation, we recommend consulting your local GP for more in-depth discussion and advice.

Thanks again for sharing your thoughts, we truly value your input!

Becky : )

Rated 5 out of 5 stars

Turnaround time was better than expected

I was concerned about the turnaround time for one aspect of my test. However it all came through very quickly.

January 20, 2025
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Reply from Blue Horizon Blood Tests

Thank you for sharing your feedback, it’s lovely to hear that everything came through quickly despite your initial concern.
We always strive to make the process as seamless as possible, so it’s great to know we’ve hit the mark for you.

Becky :)

Rated 4 out of 5 stars

Excellent

Excellent - very fast turnaround. Only issue was misunderstanding that the nurse would bring the sample kit (Gold) - last time it was sent by post so a bit of confusion but sorted it. Good to update the website to make it clear. Also good to add Apolipoprotein B test as this is more useful that HDL / LDL on its own.

January 27, 2025
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Reply from Blue Horizon Blood Tests

Thanks for your feedback Mt Watts!
We really appreciate it!

We're glad to hear everything got sorted in the end, but completely understand how the delivery of the sample kit could have caused a bit of confusion, we actually use different laboratories on some of our Home Blood Tests.
We are making changes to this situation.
Regrading the Apolipoprotein B test, we can offer many tests that will benefit in a number of situations.
We do agree though, it’s definitely an important marker!

Becky :)

Rated 5 out of 5 stars

Fast and accurate

Fast and accurate

January 25, 2025
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Reply from Blue Horizon Blood Tests

Thank you so much Oleksil for your five star review!

Nickie : )

Rated 5 out of 5 stars

Quick and easy

Quick, easy, like clockwork

January 16, 2025
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Reply from Blue Horizon Blood Tests

Thanks for reaching out!
We're really glad we could help make things quick and easy for you, just like clockwork.
If there's anything else you need, we're always happy to assist.

Becky :)

Rated 5 out of 5 stars

Quick turn around of results

Quick turn around of results , punctual service

January 15, 2025
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Reply from Blue Horizon Blood Tests

Thanks so much for your kind words!
We’re really pleased to hear you were happy with the quick turnaround and punctual service.
It's always great to know we're meeting expectations and making things easy for you.

Becky :)

Rated 5 out of 5 stars

Excellent process thank you

Easy to do, fast informative results thank you

January 20, 2025
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Reply from Blue Horizon Blood Tests

Thank you so much for letting us know your feedback Kelly, we really do appreciate it!

Nickie :)

Rated 5 out of 5 stars

Professional company

The test was good value, straightforward to do at home and the results were emailed to me 2 days after posting the test back. Highly recommend.

January 17, 2025
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Reply from Blue Horizon Blood Tests

Thank you so much for your kind feedback, it really does mean a lot!

Nickie ; )

Rated 5 out of 5 stars

Quick and easy

Quick and easy! Absolutely stress free. Loved the option of booking a nurser come to my house to take the sample and post it. Results received in just over 24 hours of receiving my blood samples. Appreciate comments made to help understand the results. Great service and will use again.

January 15, 2025
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Reply from Blue Horizon Blood Tests

Thank you so much for your lovely feedback!
We're delighted to hear that your experience with us was stress free and straightforward.
It's great to know you found the option of having a nurse visit your home convenient and appreciated the quick turnaround of your results.

We're especially pleased that our comments on your results were helpful in providing clarity. It's always our aim to make the process as easy and informative as possible.

We truly value your kind words and look forward to supporting you again in the future.

Becky : )

Rated 5 out of 5 stars

Brilliant service

Very happy how sample kit arrived too quick,and results as well.

January 15, 2025
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Reply from Blue Horizon Blood Tests

Thank you so much for your five star review!
We really do appreciate it and it motivates us to continue to improve!

Becky : )

Rated 1 out of 5 stars

The nurse ....

The nurse came to my home to take my blood is totally unprofessional. She made me pain during blood drawing and even dropped one of the tubes on the floor! Also how dare she said that I should not be painful! I'm the one feel the pain, not her! Promise you I would not take the same service again and will definitely not refer your company to any of my friends

January 7, 2025
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Reply from Blue Horizon Blood Tests

We are really sorry to hear about your experience and completely understand why you’re upset.
What you described is far from the standard we expect, and I sincerely apologise for the discomfort and frustration this caused you.

Please know I’m taking this seriously and will be passing your feedback on to the relevant team to ensure this is addressed properly.

Thank you for bringing this to my attention.
Feel free to email me personally if you have any questions or queries at rebecca@bluehorizonmedicals.co.uk Meanwhile I will look into this and email you back.

Becky :)

Rated 5 out of 5 stars

Highly recommend

The whole process from initial contact to test results, very professional, queries handled very promptly and efficiently, with good advice. All relevant information noted, for Dr’s response.
Very knowledgable comments from the Dr on the test results too. Clearly understands thyroid very well, a rarity in the medical profession.

January 10, 2025
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Reply from Blue Horizon Blood Tests

Thank you so much for your lovely feedback Julie!
We are really glad to hear you felt supported throughout the process and that the doctor’s insights were helpful. We always aim to provide clear, thorough care, so it’s wonderful to know that came through for you.

Becky :)

Rated 3 out of 5 stars

Sadly I found communication to be poor…

Sadly I found communication to be poor after purchasing 2 tests and before my blood was taken.
The lab they use did a good job in letting me know the samples had arrived and I received my results quickly which I'm grateful for.

January 10, 2025
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Reply from Blue Horizon Blood Tests

Thank you for sharing your experience with us Lisa.
We are truly sorry to hear that communication fell short after your purchase, that’s certainly not the standard we strive for.

We’re glad to share that we’ve improved our process by sending acknowledgments to patients once their samples have arrived at the laboratory.
Additionally, we’re very happy to hear that you received your results promptly.
However, I completely understand how frustrating the initial lack of communication must have been.

For any future questions or concerns, please feel free to reach out to us via email or use the live chat feature available on all our sites.
We’re here to support you every step of the way.

Your feedback is truly appreciated and will help us continue improving our services moving forward.

Becky ; )

Rated 5 out of 5 stars

From ordering the sample kit to…

From ordering the sample kit to receiving the results was very efficient, together with the doctors report.
Samples take Jan 8th and results received Jan 10th

My only negative point is that Spire Hospitals are no longer used.
Then was no need to make an appointment nor take your own sampling kit, and no need to post your sample laboratory yourself via the Post Office.

Have been using Blue Horizon since 2011 and have always been very pleased with the efficient service.

January 8, 2025
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Reply from Blue Horizon Blood Tests

Dear Geoffrey,

Thank you so much for your kind words and for being a loyal Blue Horizon customer since 2011, it truly means a lot to us!
I’m delighted to hear that you found the process efficient and the doctor’s report helpful.

We operate across four websites to provide flexible testing options:

bluehorizonbloodtests.co.uk: Our postal service site.
privatebloodtests.co.uk: Partnered with Spire Hospitals for testing and phlebotomy services.
londonbloodtests.com: For patients near Central London, offering walk-in appointments at our clinic at 76 Wimpole Street.
bloodtestscanada.com: Serving clients in Canada.
You may have used our postal service for this recent test. We truly appreciate your feedback it helps us continue improving our services.

Thank you again for your ongoing support!

Becky : )

Rated 5 out of 5 stars

Fast posting and results

Fast posting and results. I had questions and the staff came back to me quickly. Convenient service, would highly recommend!

January 10, 2025
Blue Horizon Blood Tests logo

Reply from Blue Horizon Blood Tests

Thank you so much for your lovely feedback Tina!
We are thrilled to hear you had a smooth and speedy experience with us.
It’s great to know our team could help answer your questions quickly and make things convenient for you.

Really appreciate your recommendation!

Becky :)

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