Issue resolved quickly and efficiently, Jasmine kept me up-to-date promptly. One wee thing - the system sent out a satisfaction survey before the help was given and the problem resolved. Love bluel... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Blue Light card offers good discounts; we have found its low membership fee to be quickly paid back with discounts achieved on purchases. Customer Services have been excellent; this week Lewis in... See more
Company replied
To everyone who actually takes the time to read these little stories. I have nothing but total respect for the support staff here at our Blue Light Card support team. They have given excellent Servi... See more
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Bought a Ninja coffee machine which was reduced on their website and thought I would try my Blue Light Card to see if there were any discounts and to my surprise there was a discount code available. D... See more
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Company details
Written by the company
There’s a group of people who are always there for us: the blue light community. They work tirelessly to keep us safe, healthy and supported; often going into unknown dangers to do so. They make sacrifices every day, and we want to thank them for it. With millions of registered members across the country, Blue Light Card is partnered with almost 13,000 retailers both national and local, providing savings, discounts and benefits that often aren’t available to the general public. These include Toby Carvery, Hotels.com, Cineworld, Sky, EE and Halfords to name a few. Using their Blue Light Card discount card (costing just £4.99 and lasting two years), members can access a range of fantastic online discounts via our website or app as well as in a range of high street retailers, restaurants and cinemas across the UK. We are Blue Light Card. We’re there for the people that are there for all of us. For more information on who qualifies and the offers available, visit www.bluelightcard.co.uk
Contact info
Blue Light Card, Charnwood Edge, Syston Road, Cossington, Leicester, LE7 4UZ, Cossington, United Kingdom
- Communications@bluelightcard.co.uk
- bluelightcard.co.uk
4.6
Excellent
27K reviews
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Had a problem with my cinema vouchers
Had a problem with my cinema vouchers, emailed blue light and christian sorted the problem within a few days of having all the information that was needed, so I could use my cinema vouchers for another day.
Absolutely great service 5 stars. Thank you Christian.
July 31, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
The Blue Light Card offers great value…
The Blue Light Card offers great value for money and also provides opportunities and inspiration to try new things.
Some issues with eligibility and ID verification for a renewal were swiftly resolved.
Highly recommend getting the card if eligible..
August 5, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Sign up process
The support team member where very polite and efficient and understood the issue immediately. Within a few well written emails the matter was concluded successfully.
August 2, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
excellent service
excellent service. the help and support I got from Lilu was beyond my expectation. Really impressed by the support.
August 5, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Issue was resolved quickly sakari…
Issue was resolved quickly sakari responded quickly and when it didn't work the first time she continued to problem solve until it worked. Thankyou
August 5, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
The customer care I have experienced is poor
The customer care that I have experienced is very poor. I have been a BLC member for 3 years, and it has been very hard to get accessible help when things go wrong.
I tried to buy a discounted gift card for my shopping as I do sometimes - but Apple pay check out kept declining, despite funds on all my cards.
I then got an email from BLC to say my account access is blocked, and no explanation why. I could no longer log in at all and this caused me to lose out on discounts and savings I would have accessed.
Sent a help request the same day and got nothing back for days and days. Contacted them via Facebook messenger, and they initially offered to help me get back into my account, but then just pushed back and said they will raise a complaint for me. No account access yet restored, not even after two weeks of chasing, and it is still unsolved.
It is not worth having this BLC card if you cannot access the benefits and the communication at BLC is really slow and non transparent in my experience.
There is no phone line for those with accessibility issues, and long delays and deferrals by email communication.
I won’t be renewing or recommending BLC to my colleagues after this I am afraid, as the service is not reliable.
August 5, 2026
Unprompted review
Reply from Blue Light Card
Good Morning Rosie,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us today. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
The complaints team will come back to you rather quickly, and I can see your account was reactivated yesterday.
Many Thanks
___________________
The Blue Light Card Team
Here for you because you're here for all of us 💙
This is such a brilliant card
This is such a brilliant card. Just got to ver 5% discount from Currys. I needed to buy a Curry’s gift card to get the discount but that was simple - I did it in store
August 4, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
I had an issue cause by a misleading email
I had an issue which related to my renewal date, Naomi listened to my message and resolved the unfortunate doubling of my membership. She cancelled the second account and refunded the subscription. Grateful thanks for a no hassle solution.
July 14, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
I had difficulties in renewing my card…
I had difficulties in renewing my card as the links appeared to freeze and was unable to update information.
Carly was incredibly helpful and sorted out the problem .
Thankyou Carly :)
August 4, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Danielle helped me with the process of…
Danielle helped me with the process of setting up the Blue Light card. She was very patient with my poor technology skills!
August 5, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Registering
Had problems proving my status. Naomi was a great help and I got there in the end.
August 1, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Frustrating promises of discounts that…
Frustrating promises of discounts that are often impractical to obtain or have significant caveats attached 5
August 4, 2026
Unprompted review
Reply from Blue Light Card
Good Morning,
Thank you for taking the time to leave us a review and rating.
We're sorry you didn't enjoy your experience with us. Feedback from our members is crucial to us, and we use it to continually improve our service and make it better for you and our other members.
We don't want you feeling dissatisfied with our, so we would appreciate you sending an email to Help@bluelightcard.co.uk (mailto:Help@bluelightcard.co.uk) with the subject line 'Trust Pilot (Your name)' and providing a summary of the issues you are seeing and to see if we can offer assistance.
Many Thanks
___________________
The Blue Light Card Team
Here for you because you're here for all of us 💙
Lilu was so helpful when I needed to…
Lilu was so helpful when I needed to update my details. Love the Blue Light Card and the customer service x
August 4, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Blue light after retirement
I had a blue card but after I retired I didn’t know how to renew my card as was asking for works number etc and I never had one then . So found it difficult. I since emailed blue light and got the instructions of how I can still renew my card even tho I’m retired so thank you
July 30, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Help with acvount
Madison was very quick to respond and sorted out my problems very promptly
July 31, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
Paulina has been extremely helpful
Paulina has been extremely helpful to me over the past week when I been facing issues with my account. Their rapid response and quick action has given me every confidence as a blue light worker in the support and gratitude given.
Thank you very much Paulina and the Blue Light Card team.
August 2, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s great to hear that you are happy with the service you have received. Thank you for your feedback and support!
Julie - Blue Light Card UK
customer service
customer service - Victoria was fantastic once she got involved , she resolved my issue promptly and efficiently.
August 4, 2026
Unprompted review
Reply from Blue Light Card
Hello,
Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Reply from Blue Light Card
Hello,
Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
Login issue
I had a problem logging into my account and Gurmel helped me resolving the issue in no time.
August 1, 2026
Unprompted review
Reply from Blue Light Card
Hello,
It’s amazing to hear you’ve had a great experience with our service. Thank you for your feedback and support, and we hope you get to make some great savings with us in the future!
Julie - Blue Light Card UK
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