blue self storage Reviews 1,426

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and personalized approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the well-maintained facilities and the smooth user experience, including secure access and clean units.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Service

Users describe positive interactions with service, highlighting excellent, professional, and seamless... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and simplicity of the process. Many... See more

Facilities

Customers consistently note positive experiences with facilities. Reviewers frequently praise the cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

Ideal place to store our caravan over the last 4 years. The site is very very secure, regular feedback on FB. Easy to use the cleaning station, free air and water and waste water disposal. Ov... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. RV Storage Facility
  4. Storage Facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Top storage company!

Fantastic right from the start!
The team were very helpful, patient and informative. Very slick service with booking and paying for the storage unit.
They give you all the information right from the start.
Really good prices for storage.
I have used the Bridgend facility, the security there is top notch, it is well lit and you can access via QR code 24/7.
You get value for money and peace of mind, everything you could want from a storage company.
I would 100% recommend Blue self storage to anyone.

April 27, 2026
Unprompted review
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Reply from blue self storage

Thank you so much for your fantastic feedback Mathew.

We’re delighted to hear that you had such a positive experience from the very start and that the team were helpful, patient, and informative throughout. It’s great to know you found the booking process smooth and the pricing good value.

We’re especially pleased that the security, lighting, and 24/7 QR code access at our Bridgend facility gave you that extra peace of mind—that’s exactly what we aim for.

Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience.

Kind regards
team blue

Rated 5 out of 5 stars

First Class

Booking on line was straightforward. On arrival at the unit I had a little bit of trouble opening up but after a quick phone call assistant was there in a few minutes . I decided to order a key fob it arrived by post in less than 24 hours. The unit was clean and tidy. First Class

April 27, 2026
Unprompted review
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Reply from blue self storage

Thank you for your fantastic feedback Allan.

We’re really pleased to hear that you found the online booking process straightforward and that our team was able to assist you quickly when you needed help on arrival. It’s great to know the key fob reached you so quickly too.

We’re also glad the unit met your expectations in terms of cleanliness and presentation. Your “first class” comment means a lot to us.

Thanks again for choosing blue self storage—we truly appreciate your support.

Rated 5 out of 5 stars

Great service so far from Blue storage

Great service so far from Blue storage. Easy and straightforward to set up online.

April 29, 2026
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Reply from blue self storage

Thank you for the review Kim, so pleased that everything was so straighforward for you. Let us know if you need anything.

Kind regards
Alex

Rated 5 out of 5 stars

Self storage

Blue self storage team have been very helpful arranging my storage container, even drove me to the location cant fault them at all,

April 29, 2026
Unprompted review
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Reply from blue self storage

Thank you so much for your lovely feedback. We’re so pleased to hear that the team was able to help make arranging your storage container simple and stress-free. Going the extra mile for our customers is something we really pride ourselves on, so it’s wonderful to know that the support – even down to driving you to the location – made such a positive difference.

We really appreciate you taking the time to share your experience, and thank you for choosing blue self storage.

Kind regards
Team blue

Rated 5 out of 5 stars

Great customer service

Great customer service

My little car is tucked away all safe and sound.

April 27, 2026
Unprompted review
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Reply from blue self storage

Thank you for your lovely feedback.

We’re so pleased to hear that your little car is tucked away safe and sound. Giving our customers peace of mind that their vehicles are secure is exactly what we aim for.

Kind regards
blue self storage

Rated 5 out of 5 stars

What a wonderful friendly helpful team…

What a wonderful friendly helpful team !
A very professional service with customers at the heart of all they do . We feel very comfortable in the knowledge that Stan the van will be very safe left in their hands .
Haydn Morgan

April 27, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your kind words, Haydn.

We’re delighted to hear that you found the team friendly, helpful, and professional. Providing excellent customer service and making sure our customers feel confident that their vehicles are safe with us is always our top priority.

It’s great to know that “Stan the van” is in safe hands and that you feel comfortable storing with us. We really appreciate your feedback and look forward to continuing to look after you and Stan.

Best wishes,
The blue self storage team

Rated 5 out of 5 stars

Excellent service .

Excellent service .
Professional and polite

April 28, 2026
Unprompted review
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Reply from blue self storage

Thank you for your kind feedback.

We’re so pleased to hear that you received excellent service from our team. Providing a professional and polite experience for all our customers is something we take great pride in.

Kind regards
blue self storage

Rated 5 out of 5 stars

I was desperate for storage and blue…

I was desperate for storage and blue storage went out of they're way to accommodate.very pleased with uit.

April 24, 2026
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Reply from blue self storage

Thank you so much for your lovely review. We’re so pleased we could help when you needed storage and that the team was able to accommodate you at short notice. It’s wonderful to hear that you were happy with the service, and your kind words really mean a lot to us. Thank you for choosing blue self storage.

Kind regards
Alex

Rated 5 out of 5 stars

My experience

My experience, as somebody who hasn't used storage before, was how easy it was.
The containers are very clean, you can just drive in and access your container any time, you always find something you forgot to take or stored something that you might need.

April 22, 2026
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Reply from blue self storage

Thank you so much for the 5* review. It made life easier for you to have a site tour to know exactly what size unit you needed. Kind regards, Sharon

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our caravan stored with them in Wentloog for the past 30 years and have always been very happy with the service. The sites feel secure, well looked after, and give real peace of mind. It’s rare to find such consistent service over so many years. Highly recommended.

April 20, 2026
Unprompted review
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Reply from blue self storage

Thank you so much for your wonderful feedback. We’re delighted to hear that you had such a positive experience with our storage at Treforest during your move, and that you have trusted us with your caravan storage at Wentloog for the past 30 years.

It means a great deal to know that you have found our team reliable, friendly, and professional, and that our sites have given you peace of mind over the years. Providing secure, well-maintained storage and consistent service is exactly what we strive for, so your recommendation is truly appreciated.

many thanks Team blue

Rated 5 out of 5 stars

I have been using Blue Storage for many…

I have been using Blue Storage for many years , both for vehicle parking and containers, top company.
Bernie sorted our request this morning in record time , what a great team !!

April 16, 2026
Unprompted review
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Reply from blue self storage

thank you for a lovely review, we are glad to hear you have had such a lovely experience, thank you for using Blue Self Storage

Rated 5 out of 5 stars

Really easy to book online

Really easy to book online & clear instructions provided

Would highly recommend

April 16, 2026
Unprompted review
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Reply from blue self storage

thank you for your review, glad you found our online booking system easy to navigate, we always aim to provide a positive experience for our customers

Rated 5 out of 5 stars

Safe and Secure

Lovely people to deal with. Immaculate and state-of-the-art site. My entire 3 bedroom household stuff was stored for a year in Wentloog, and I never had to worry, not even a bit. I vacated a few days earlier than the full last month, and was even given a refund. Thank you Blue Self Storage Wentloog. Special thanks to Bernadette.

April 16, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your kind words and for taking the time to share your experience.

We’re delighted to hear that you found our Wentloog site immaculate and secure, and that storing your household belongings with us gave you complete peace of mind throughout the year. It’s wonderful to know that our team made such a positive impression, and Bernadette will be especially pleased to receive your special thanks.

We truly appreciate your support and are so glad we could help make your storage experience a positive one. Thank you again for choosing Blue Self Storage Wentloog, and we wish you all the very best in your new home.

Rated 5 out of 5 stars

Sharon and Bernadette made the whole…

Sharon and Bernadette made the whole process easy.
Great to deal with and very swift to get back to me on any questions and information I needed and asked.

April 14, 2026
Unprompted review
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Reply from blue self storage

thank you Andrew, we try to make our process as qucik and effective as possible, we hope you enjoy your time at Blue Self stoage

Rated 5 out of 5 stars

Blue Storage is excellent

Blue Storage is excellent - the team have been really helpful and supportive. It was great to look at the unit yesterday - this made the process simple and I feel confident about storing my items there.

April 13, 2026
Unprompted review
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Reply from blue self storage

thank you Fiona, we pride ourselves on offering safe and secure storage, we are glad we could help enjoy your time at Blue Self Storage

Rated 5 out of 5 stars

Top notch caravan storage

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone you come in contact with is cheerful and helpful. Extra big shout out to the office staff who always go above and beyond and really helped us out today. Would highly recommend this place.

April 13, 2026
Unprompted review
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Reply from blue self storage

thank you for such a lovely review our security are always on top form whihc reasurres you your goods are in safe hands, our office staff always aim to leave cusotmers with a positive experience

Rated 5 out of 5 stars

Easy access for storage and…

Easy access for storage and convenience. Used storage for 2 months without any issues. Easy process to follow and nice incentives from blue storage.

Courtney was very helpful with the cancellation process also with clear communication.

Will use again in future if required.

April 13, 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your great feedback.

We’re really pleased to hear that you found the process easy and convenient, and that everything ran smoothly during your time with us. It’s also fantastic to know that Courtney was able to assist you clearly and make the cancellation process straightforward.

We truly appreciate your kind comments and would be more than happy to welcome you back again in the future if you need storage.

Kind regards
Team blue

Rated 5 out of 5 stars

Great customer experience

Very pleasant interactions with all the staff, friendly, helpful just all round great experience.

April 10, 2026
Unprompted review
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Reply from blue self storage

Thank you so much for the review. We go the extra mile for our customers! Hope you enjoy the new caravan. Thanks Sharon

Rated 5 out of 5 stars

Great customer service

Great customer service, quick response time and felt like a really personal service. Alex was fantastic from start to finish. She took time to explain everything, from processes to answering the questions I had.
When I met her, she took the time to show me around the site, explain the facilities and took me to our dedicated space.

April 2, 2026
blue self storage logo

Reply from blue self storage

Thank you so much for the great review. We try to give that personal touch to all of our customers. Remember we are a platinum CaSSOA awarded site so you will get more of a discount off your insurance. Thanks Sharon

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