BlueskyathomeReviews 

4
TrustScore 3 out of 5

3.1

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Company details

  1. Rustic Furniture Store

Written by the company

Rustic Industrial Sustainable Furniture Quality British Made Sofas Quirky and Unique Decoration


Contact info

3.1

Average

TrustScore 3 out of 5

4 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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3.1

All reviews

(4)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Non delivery of goods

After paying £500 for a cabinet over a month ago I still have not received my delivery. The website is unavailable, apparently ‘for maintenance’, and the telephone number that they give you is unavailable. Several emails have been sent with no response.
I messaged them 2 days before they shut down the website and they assured me that the delivery team would be contacting me regarding delivery. I have been unable to contact them since then.
Highly unprofessional and very probable that despite taking my money have no intention of delivering my furniture or providing me with an explanation of what is happening.
Unfortunately no option for zero stars!

November 9, 2023
Unprompted review
Rated 4 out of 5 stars

We placed an order in September and had…

We placed an order in September and had not heard anything toward the end of the month. I reached out via Facebook messenger and received a response quickly. After a couple of days the item arrived. The prices are low and the item was of better quality than I had expected.

September 7, 2023
Unprompted review
Rated 1 out of 5 stars

Delivery took 22 days

I placed an order online on 1 July and have heard nothing since, dispute me chasing by email. Please contact me to advise when you will send my order!!

Update 23 July - after posting the review above I found the messages in junk mail. Whilst the company has now responded, three weeks delivery timescale is well beyond the norm, without any advance warning when I ordered. I would have chosen a different item from a different company if I’d known how long delivery would take.

July 1, 2023
Unprompted review
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Reply from Blueskyathome

Hi Victoria, we are sorry to hear you have not received our emails. We responded to your email on 6th July and also sent 2 subsequent emails advising of a delivery date. We assumed you would receive these emails as you obviously got the order acknowledgment. We do strive to provide great customer service including good communications and therefore sincerely regret that you have felt let down in this instance. We will investigate as to how this could have happened and review our methods of communication going forward.

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