Bluesunset Reviews 

235
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 67 reviews, most reviewers were unhappy with their experience overall. Many customers reported not receiving their ordered items, leading to significant frustration. Some also received products described as useless replicas or items that did not function as expected. Reviewers frequently mentioned a lack of communication, with emails often ignored and no responses to inquiries about missing goods or refunds. However, some customers noted positive aspects when their orders were fulfilled. People were often satisfied with product quality, finding items exactly as described, and many experienced fast, well-packaged delivery. Additionally, some found the service good and helpful with product assistance.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing items as beautiful,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the products as beautiful,... See more

Delivery service

Consumers generally report positive experiences with delivery service, highlighting prompt and fast shipping... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with timely... See more

Service

Clients share positive opinions on service, with many finding it good and affordable, expressing no... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I love the browsing experience, and once i made my purchase i really appreciate the follow up from Bluesunset. And i was very happy with the Diamond Hug Ring i received quickly after ordering. Really... See more

Rated 3 out of 5 stars

It came two weeks ahead of schedule. packaged carefully and safely. This stuff is excellent. The quality of the merchandise is outstanding. Strongly advised.

Rated 3 out of 5 stars

Many thanks to Bluesunset.I am glad to have found a beautiful nylon crossbody bag because I use Bluesunset.They gave me a lot of product assistance.

Rated 3 out of 5 stars

After searching for awhile for led bike rear light I found Bluesunset. This company was very prompt on responding and shipping out the order.


Company details


Contact info

2.4

Poor

TrustScore 2.5 out of 5

235 reviews

5-star
4-star
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1-star

No history of asking for reviews

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2.4

All reviews

(235)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rubbish company

I ordered 2 colour by numbers books and only received two pen sets. I've written an email to ask where my books are as no received, no answer to email yet so customer service is non existing...don't waste your money this must be a scam

September 1, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

I never recieved my order so £30 basically stolen and it was supposed to be a birthday gift, customer service are non exsistent....DO NOT WASTE YOUR MONEY, waiting almost a month now

August 28, 2024
Unprompted review
Rated 1 out of 5 stars

Over a month!

Its been nearly a month since i ordered by book from this website. Tracking with Shop and its been saying its in transit from china, Its said the same thing for a few weeks now. Don't know if i'll ever get my order, never had a reply from them when I've asked for updates. Not worth the stress

June 25, 2024
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Ordered the Father’s Day book and still not received it. I have emailed customer service and still no reply!

July 21, 2024
Unprompted review
Rated 1 out of 5 stars

This is the worse company I have every…

This is the worse company I have every used I did get some items from them but they were not what I ordered and goods looked second hand and worn the trousers I got had a whole in the pocket and a pull in the leg the other two items were not the things I asked for after 3 emails still no reply they took my money and sent me rubbish BE WORNED DO NOT BUY ANYTHING FROM THEM

June 11, 2024
Unprompted review
Rated 1 out of 5 stars

ORDER NOT RECEIVED

Ordered in April 2024 and still not received my item. Emailed their customer care and not had a response. Absolutely awful service. Never to be trusted and never to be used again. Just rubbish.

April 20, 2024
Unprompted review
Rated 3 out of 5 stars

Ghosts! No replies

Edit 8/Jul/24: I am changing my review to 3 stars on the grounds that I just received products ordered. I still have not received any reply to my inquiries.

No customer service. Ordered a journal from them 3 weeks ago and no updates since. Order shows as ready to ship for 2 weeks. No replies from customer service. It is hard to believe this is a real store and not a scam.

June 20, 2024
Unprompted review
Rated 1 out of 5 stars

Complete scam avoid

Ordered shorts in size xl. Shorts arrived and wouldn’t fit an infant. Unable to return as costs three times original payment for only a 30% refund. Total scam avoid at all costs.

June 28, 2024
Unprompted review
Rated 4 out of 5 stars

Sceptical but no problems

I was a little sceptical based on reviews, but I have to say I haven’t had any problems receiving my goods. I was able to track the order from start to finish, still feeling nervous at that point in case the goods didn’t arrive. They did arrive within a timescale expected. The reason for a 4* is because the items are ok, not 5* but will do the job.

June 14, 2024
Unprompted review

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