Bluetti United Kingdom Reviews 

736
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 232 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the portable power stations are extremely reliable, making them perfect for camping trips, off-grid caravanning, and dependable home backup during unexpected power outages. Buyers also appreciate the exceptionally fast delivery service and the sturdy, well-built design of the equipment. Some reviewers were not happy with customer service, pointing out unhelpful communication, long delays when waiting for replacement parts or missing items, and difficulties in getting timely updates. A few other people also felt frustrated by slow response times and uncoordinated support when trying to resolve technical faults.

What people talk about most

Product

Customers expressed great satisfaction with the power stations, noting they handle appliances like air... See more

Quality

Reviewers mention positive feedback about quality, noting that the products perform really well and feel very... See more

Customer service

Consumers find customer service to be ambiguous, as many reviewers report abysmal support, severe delays, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the equipment is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We decided to switch from leisure batteries to an Elite 100 V2. Speedy delivery and well packed product. We did not receive a solar charger so have contacted customer service to check this out. Hoping... See more

Rated 4 out of 5 stars

My product arrived quickly, well packed. I haven’t had to use customer service so far! One comment I will make is that when I scanned the QR code on the instructions to download the app I couldn’t see... See more

Rated 5 out of 5 stars

On my second Power Station from them. Upgraded the first one only because I wanted a few more features, for the price I paid for both have been excellent, well laid out outputs and compact enough fo... See more

Rated 5 out of 5 stars

Bought the elite 300 for our campervan as an additional source when we are offgrid as it does not have an inverter fitted. We run air fryers, hairdryers, induction hob and charge all our portables and... See more


Company details

  1. Power Station

Written by the company

BLUETTI is making all-in-one solutions of solar power more accessible to everyone living at home or going off grid. We're dedicated to making our world a better place by creating an exceptional green experience.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

736 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(736)

225 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After sales and customer service

After sales and customer service, wow! Amazing!! I need a new power cord, mine was broken. I contacted Bluetti, they're sending a new one free of charge. Then, they apologise as it's Chinese New Year and might take some time! Apologies for sending something free?!?!? I love Bluetti!

February 18, 2026
Unprompted review
Rated 4 out of 5 stars

We decided to switch from leisure…

We decided to switch from leisure batteries to an Elite 100 V2. Speedy delivery and well packed product. We did not receive a solar charger so have contacted customer service to check this out. Hoping for a fast positive reply. We've charged the unit by mains power and are eager to get using.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Delivered on time

Delivered on time, easy to setup and it performs well as a ups. This is an initial review have only been using it for a couple of days.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Very good product very impressed with…

Very good product very impressed with it so far! Always been in my radar to purchase a power station and Bluetti was a no brainer. Will be putting it to the test this summer on camping trips to truly see what it is capable of doing and no doubt in the future upgrade to a more powerful station. Very fast delivery and website is easy to navigate. 5*

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Don't buy another power station.

I've got a 200l and just purchased a apex 300. Fantastic pieces of kit Don't bother with the others, there far to delicate and temperamental. Bomb proof kit is what you need when off roading in a 4x4 campervan and that's what Bluetti delivers. Delivery spot on too, I live 300 meters off road and most of the time delivery to me is a nightmare.
Thanks Bluetti, Gaz

February 9, 2026
Unprompted review
Rated 4 out of 5 stars

Elite 100 v2

Purchased the Elite 100 v2. Use case is UPS for CPAP and later, some camping. So far, it meets expectations.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Bluetti

Avoid Bluetti. I ordered a product during their January sale. Their courier ‘lost’ it. Bluetti are now refusing to honor the sale price and trying to make me repurchase at full price. Appalling service so far.

January 22, 2026
Rated 1 out of 5 stars

Utter rubbish customer service

Utter rubbish customer service!

I wanted to quickly cancel as I actually wanted to add a solor panel to my order only to find if you have any issues you have to email and wait 24hr for a response. There is also a nunber. I tried calling and it would just hang up. Ultimately I cancelled my order and went to Jackery instead

January 28, 2026
Unprompted review
Rated 4 out of 5 stars

My product arrived quickly

My product arrived quickly, well packed. I haven’t had to use customer service so far! One comment I will make is that when I scanned the QR code on the instructions to download the app I couldn’t seem to add my device or access Bluetooth so I uninstalled it & got it from the App Store & everything worked properly. This is my 1st power station & my Bluetti (Elite30 V2) is working as expected. It’s primarily for home back up in the event of power outages, nice & portable but will probably get a bigger one at some point too. Thanks.

January 26, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look