Boots less than 12 months old. Both soles split nearly in half. General use around the farm only. Contacted blundstone and they dont even bother to reply. Never again.
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See what reviewers are saying
My husband purchased a new pair. Paid extra for expedited delivery. Should've arrived last week. Still no boots. ABSOLUTELY NO CUSTOMER SERVICE! You can't speak to human. You can barely get through th... See more
The soles disintegrated whilst uppers still perfect. That's two pairs of Blundstones gone in the same way. Warranty is apparently only 6 months (seemingly regardless of the fact that the materi... See more
Paid £185 for a pair of boots in January 2025. After 4 months of light use, boots leaking water. No offer of replacement, even though they have a lifetime warranty. Advised to use a waterproof tre... See more
Company details
Information provided by various external sources
Tough by nature, our Blundstone boots are made with your comfort in mind. Available for men, women and kids, there’s a Blundstone boot for everyone.
Contact info
Addison Bridge Place 1, W14 8XP, London, United Kingdom
- blundstone.co.uk
1.5
Bad
90 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Rubbish soles which disintegrate and cannot be replaced.
Had my Blunstones for around 3 years before the soles literally disintegrated and turned to rubble in my hands. Annoyingly the leather uppers are still in perfect condition and really comfy. Tried several cobblers to get them re-soled but all said they can't resole Blunstones as they have a special moulded sole. I phoned/emailed customer service at Blundstone.co.uk to see if they could help but never got any response. Will never buy Blunstones again now because this. For such an expensive product I had hoped I would get more than 3 years out of them. Is really a shame there is no way to get them re-soled.
September 21, 2021
Unprompted review
Great boots but avoid official retail website - non existent customer service
I decided to purchase boots direct from the retailer, unsure of sizing I emailed.
A week passed without a response and I just assumed they were busy but a follow up email would arrive.
Despite what should have been the first warning, I purchased the boots direct from the retailer. They arrived looking as though they had been worn. The insole and heels had indents from what looks like the previous owner wearing them.
Given the price point, I emailed with photographs to make Blundstone aware that I planned on returning them due to no quality control on dispatch - No response.
Long story short Blundstone do not respond to customer emails or phone calls (I wish I had read TrustPilot before purchasing). Fortunately, I paid for the boots via PayPal and after a week of no update despite confirmation from RM to say boots delivered safely no email acknowledgment, no response to previous emails or phone calls.
I had to raise a claim via PayPal to request refund. Avoid buying direct from Blundstone UK and purchase with a registered stockist elsewhere - as strange as that is considering I deliberately choose to purchase direct to avoid issues with fakes etc
Nice looking boots and I’m sure fantastic quality if they haven’t already been worn by someone else.
September 14, 2021
Unprompted review
I returned a pair of boots over a week…
I returned a pair of boots over a week ago and still haven’t received a refund and they haven’t replied to my email.
March 1, 2021
Unprompted review
Returned item but never refunded
Returned insoles as per the instructions on the website over a month ago and have received zero communication from Blundstone. Chased them with some emailed and still nothing.
I love the boots but they will be my first and last pair, I'm not giving my money to a company who clearly doesn't care about the customer.
February 26, 2021
Unprompted review
Poor Customer Service
Great boots, very well made.
HOWEVER - very poor customer service. When the boots my husband bought didn't fit I contacted Blundstone asking how I might return them. We are now one month on and I have heard nothing, not even an acknowledgement of my email.
February 22, 2021
Unprompted review
AWSOME BOOTS FAR BETTER THAN DR MARTENS!
AWSOME BOOTS - FAR BETTER THAN DR MARTENS!
I can't praise this company enough! Fantastic quality product and outstanding customer service!
My son who has always worn Dr Martens is a convert purchasing a pair immediately after seeing the quality of mine.
I sincerely hope that they become the Market Leader replacing the poor quality of today's Dr Martens!!!
February 2, 2021
Unprompted review
Love these boots
Love these boots, really good quality and long lasting.
December 4, 2020
Unprompted review
I love blundstone boots
November 16, 2019
Unprompted review
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