Hello, what is happening with this site, why is it taking so long to withdraw? I made the withdrawal on the 13th and today we are on the 18th and nothing. This is a mockery of the customer!! I would l... See more
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Pity I can add a negative star horrible place . First of all the verifications they ask for 3 more pieces than legally supposed to . Then try withdraw and yes more verifications (been trying over... See more
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My money is systematically disappearing from my account and when I write to support, of course they don't know anything...usually a scam
Company replied
The online casino has slot machines from renowned providers, transparent policy,outlined terms and conditions, regular game updates and promotions. In general, not bad casino, it's worth playing here... See more
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Company details
Written by the company
Bm.Bet is online casino where excitement and entertainment come together to create unforgettable experiences for players. We strive to provide a vast selection of gaming options to cater to all preferences and skill levels. Enjoy hundreds of slot machines with progressive jackpots, try our variety of table games, including blackjack, roulette, baccarat, and poker. Also we offer our exciting promotions and bonuses. New players receive a generous welcome bonus to kickstart their gaming adventure, and our loyal friends participate in weekly promotions and take some presents from us. Our dedicated customer service team is available 24/7 to assist our players and guests with any inquiries or issues. We are committed to ensuring a seamless and enjoyable experience for all. At our casino, we aim to provide a superior gaming experience combined with excellent service and amenities. Join us and discover the excitement that awaits!
Contact info
Costa Rica
- support@bm.bet
- bm.bet
You should know
2.7
Poor
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy deposit, impossible withdraw. Scam maybe? I will update.
Money deposit is crazy fast, withdrawal is impossible. After submitting a crazy amount of data it has now been a few days and no money being transferred to my bank account. In the chat it’s a lot of talk about some financial department and patience. Chat employee saying that they will contact them and see what they can do but what they can do is nothing. This 1 star review will stay online until they pay and after that I will update, IF they pay…..
Update:
What a coincidence; an hour after posting this review I received an email from trustpilot saying bm bet requested additional information, which I’ve submitted right away.
An hour later I received an email stating that my withdrawal had been approved and that I just needed to fill in some bankingdetails (which I’ve already provided) and that would be it.
After submitting the bank details again I received a notification saying that the ‘payment’ was approved and that it could take up to (an additional?!?!) 5 banking days.
Will keep you guys posted on this issue, I’m still far from confident I will receive my money.
Update 2, almost 36hours later;
I was wondering if the withdrawal status would be updated so I checked it: it was back to ‘open’, as if nothing was done.
I contacted live chat and they said I filled in something wrong but most of it, especially the part that had to be filled in different, was automatically filled in by them. So I just changed it and now the wait is on again.
PEOPLE DONT MAKE THE MISTAKE TO PLAY HERE!!!!!
Update 3:
Finally got it, so it’s not a scam. Still wouldn’t recommend playing here. It took me a lot of effort, filling in the same data a few times, providing a lot of information (triple the amount of other websites) and a week for a withdrawal..
August 16, 2024
Unprompted review
Reply from BM.bet
Dear JW,
Thank you for updating your review and sharing your experience in detail. We’re relieved to hear that you finally received your funds, though we regret that the process took longer than expected.
We apologize if the withdrawal processing times felt excessive. We understand how frustrating this can be and appreciate your patience during the process. The time it takes to process withdrawals can depend on several factors, including the method chosen and the live queue in which our financial team processes each request fairly and thoroughly.
To help avoid any future delays, we recommend discussing with your VIP manager about alternative, faster withdrawal methods that might better suit your needs. They can provide personalized guidance to streamline the process for you.
We value your feedback and hope that we can rebuild your trust in our services moving forward. Please don’t hesitate to reach out if there’s anything more we can do to assist you.
Best Regards,
BM.BET Casino Team
BM.Bet looks like Scam!? 3/11 Withdrawals done.
Unfortunately, I have to join the other complaints. I requested a withdrawal on August 5th, 2024, and after multiple confirmations that the withdrawal was being processed, it was suddenly canceled today without any notification or further information. After inquiring, I was told that the reason was, "Due to previous maintenance work, your withdrawal might have been mistakenly canceled and returned to your balance." In my 7 years of playing at casinos, I have never experienced anything like this—never. As long as I haven't received my money, my negative review will remain. Once the funds have reached my account, I will gladly adjust and improve my review. But as of now, I am 100% convinced that this is a massive scam. No one should play here until all complaints have been resolved.
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Update: The first withdrawal request of 500 Euro has been processed and the money reached me yesterday. Lets see how the other 10 Withdrawal requests goes. I think you could call this a glimpse of hope.
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Update: The second withdrawal was processed and credited to my bank account. I will improve my rating to 2 stars for now. One negative note: 2 Weeks so far for 2 Withdrawals. Thats an incredible long waiting period. BM.Bet please fix this. Your terms even say 1.500 Euro per week is allowed. So please allow your customers to withdraw that amount.
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Update: 3rd withdrawal got processed and paid out without any issues. Very fast this time aswell. I adjusted my rating.
August 11, 2024
Unprompted review
Reply from BM.bet
Dear Thiemo Peger,
Thank you so much for taking the time to share your experience!
We fully understand your frustration regarding the recent withdrawal situation, and we sincerely apologize for the inconvenience caused. The delay you experienced was due to a technical maintenance process on our end, which regrettably impacted the processing of your withdrawal request.
We want to clarify that, according to our policies outlined on our website, we are unable to alter the withdrawal limits. However, we are doing everything we can to process withdrawals as swiftly as possible, and we sincerely hope that your future winnings will reach your account without any delays. We are committed to improving the speed of our processing times.
We appreciate your acknowledgment of the successful completion of your first withdrawal, and we hope for your continued cooperation and understanding as we work on processing your remaining requests. Your patience during this time is greatly valued, and we are here to assist with any further concerns you may have.
Thank you for giving us the opportunity to resolve this situation.
Best Regards,
BM.BET Casino Team
Unpossible to withdraw
Its a shame how this casino is handling withdrawals . I have a fantastic win of 34.000 . Wich i wanna withdraw . But they dont let me . Every day another excuse . First they lowerd the limits for withdraw . After its a technical issue . I feel cheatet by this casino . Deposit verry easy . Withdraw 1 big catastrof.
I hope i wil ever get my monny . Til that time i wil not spend 1 more cent therer 😡
August 5, 2024
Unprompted review
Reply from BM.bet
Dear Marcel Duyx,
We sincerely apologize for the trouble you’ve faced with your withdrawal. We understand how disappointing it must be, especially after such a fantastic win.
Our team is dedicated to ensuring a smooth experience for all our players, and we regret that this has not been your experience. The withdrawal limits you’ve encountered are implemented as part of our security measures to safeguard our users and ensure the integrity of our processes. However, we understand that this situation has caused you significant frustration.
Our goal is to resolve these difficulties promptly and improve our service based on your feedback.
Rest assured, we are committed to rectifying any difficulties you may have and ensuring that your experience with us is a positive one in the future.
Thank you for bringing this to our attention.
Best Regards,
BM.BET Casino Team
No withdrawal
They will let you deposit unlimited money but when you want to withdraw money they will not allow it. They ask for documents and even if you provide those they will say something is wrong.
Please watch out!
July 22, 2024
Unprompted review
Reply from BM.bet
Dear Arend,
Thank you for bringing this to our attention. We genuinely understand how frustrating it can be to face issues with withdrawals and document verification, and we sincerely apologize for any inconvenience you’ve experienced.
The verification process is an essential part of ensuring the security of both your account and your funds. We require a specific set of documents to verify your identity, and this list is consistent for all our players. This procedure is in place to protect everyone and maintain the integrity of our platform.
We’re sorry that you’ve encountered difficulties with the document submission process. If you’re facing any challenges or if there’s been any confusion, please don’t hesitate to reach out to our support team. Our dedicated agents are available around the clock via email or live chat and are here to assist you with any issues you may be having.
Thank you for your patience and for giving us the opportunity to address your concerns. We are committed to ensuring a smooth and positive experience for all our players.
Best Regards,
BM.BET Casino Team
Watch out: Deposit problems
Made a deposit of EUR 50 with Ideal with use of the 200% deposit bonus. Delivered all the documents for KYC process. After 20 hours still waiting for the deposit and bonus in my account. Transaction is still on status 'processing'. Customer support says have patience, well I have never experienced such a delay by any online shop or whatever while using Ideal. Site looks like a scam to me due to this experience.
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Update July 30, 2025:
Finally my deposit arrived on Monday around 1 pm. Now waiting for the first deposit bonus.
They gave me the lower Monday deposit bonus while I could never select this option during my deposit on Saturday. So waiting for the reply of customer service about the 300 spins and 200% as first deposit bonus.
July 27, 2024
Unprompted review
Reply from BM.bet
Dear OenieGoenie,
Thank you for your honest feedback.
We understand your frustration with the delay in processing your deposit and bonus, and we appreciate your patience.
Deposits usually arrive quickly, but sometimes there are delays on the part of payment providers.
We have already transferred your information, don't worry, the deposit will be on your balance soon. We want to assure you that this delay is not on our end, and we are committed to resolving it as swiftly as possible.
Please continue to monitor your account, and feel free to reach out to our support team if you need any further assistance or updates.
Thank you for your understanding.
Best Regards,
BM.BET Casino Team
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