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Company details
Information provided by various external sources
Safety, speed and premium support at basic prices. You want a website? Register an original domain here, renew it if you already have it, choose the hosting package that suits you or, if you have one, transfer it without hassle if you want better hosting.
Contact info
Surianu nr.4 ap.1, 540376, Targu Mures, Romania
- 0757953988
- gabriel@bmfdigital.com
- bmfhost.com
Poor Support and Refund Process – A Frustrating Experience
I had a terrible experience with **BMFHost** and want to warn others before choosing them for their hosting needs.
1. **Unreliable Support**:
When my server went down, I waited for over 24 hours for a response, which is unacceptable when dealing with critical hosting services. I even questioned whether the company was operated by a single individual due to the delay and lack of urgency.
2. **Server Issues and Security Concerns**:
The hosting service flagged my IP for supposed malicious activities (port scanning/SSH attempts), yet my server was behind a reverse proxy, and my IP wasn’t publicly exposed. I raised concerns about a potential compromise or misconfiguration on their end, but no clear explanation or evidence was provided.
3. **Refund Process Nightmare**:
I requested a refund for the unused months of service, and while the support agent promised a cryptocurrency refund, it took weeks with no resolution. Each response felt like a delay tactic, wasting my time further.
4. **Poor Communication**:
Throughout the process, communication was sparse and lacked clarity. Instead of addressing issues promptly, they dragged their feet, leaving me frustrated and without a reliable service.
While the server quality itself might have been decent, the **support is shockingly poor**, and the refund process is unnecessarily complicated. This company wastes your time and does not prioritize customer satisfaction. I’ve since moved to a better hosting provider and strongly advise others to avoid BMFHost if you value reliability, support, and peace of mind.
November 27, 2024
Unprompted review
Exellent webhosting services.
Exellent webhosting services.
They even help me with free SEO tips.
Fast support and fast site migration
November 19, 2020
Unprompted review
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