BMO Reviews 361

BMO has recently given me a lot of problems with my telephone banking bills. The last problem occurred at BMO on Morrison Street in Niagara Falls AND I CANNOT get in touch with them as they do not monitor their phone!! I live in Toronto. What I am supposed to do - drive to Niagara Falls to speak with them?

HORRIBLE, with their bill payment receivables. Their PO Box mail courier isn't checking their mail on time so don't send any checks. Their online bill pay does not work half of the time or kicks back a letter stating your checking account in invalid. Call to verify your payment actually went through and are hung up on by their customer service that can barely speak any English. HORRIBLE.

Extremely frustrated with BMO's phone support in Toronto. I have been sitting on hold for over an hour on a Friday evening. The automated system didn't even have the decency to play a 'we are closed' message or provide an estimated wait time. I had to google it. It is 8:15 PM and I’m clearly stuck in a dead queue. If the department is closed, tell the customer so we don’t waste our night. Unprofessional and a total lack of communication. Expect better from a major bank and at this age. The representative initially was nice but the transfer to an infinite lullaby is not. Corporation needs to do better. It's a simple reprogram to an old system.

If I could give zero stars I would. Horrible service and will reduce your credit limit unannounced which screws with your credit usage and score. Avoid at all costs.

My funds got put on hold by a vendor whose service i didn’t want anymore - so i went to BMO to block the vendor from accessing my card. They told me I wouldn’t be billed even though the funds had been put on hold - I still got billed.

Very bad customer service
Keep you waiting for 40 min to 50 min and when the agent answering you will ask u please stay on the line I will check with my supervisors and answer u back with the super answer
Please check with your branch

Thanks to manager, Eric Ma, at Arbutus branch in Vancouver, who willingly helped me solve a pesky problem. I went to the bank with low expectations, having found online and phone service useless. Manager, Eric, was there dealing with another client, so I decided to wait, and glad I did. No phone script or online help can substitute for friendly, responsive personal service, and Eric demonstrated that in spades. Many thanks, Joyce

I’ve been trying for a week to transfer money through Bank of Montreal (BMO), but I keep receiving a message saying the transaction cannot be completed “for my safety” and that I will receive a confirmation by text or email—yet no message ever arrives. Because of this unresolved issue and lack of follow-up, I lost an important opportunity, which made this experience both frustrating and disappointing. What is going on with BMO?

I understand the need for fraud protection, but my recent experience with BMO’s fraud department was unbelievably overbearing and poorly handled.

A transaction appeared on my card that I didn’t recognize, so the card was blocked. Fine, that’s exactly what a fraud department should do. The issue is what happened next.

The block was placed on a Friday, and I was never warned that this would effectively lock me out of my entire account for the entire weekend. I had zero access to my funds, including money that people had e-transferred into my account.

Let me be clear:
If a card is compromised, then block the card. That makes perfect sense. But why would that also completely lock a client out of online banking, transfers, and access to their own funds?

Because of this decision, I couldn’t log in, couldn’t move money to another bank account, and couldn’t access funds that were already deposited. Everything was frozen as if the entire account was compromised, which it wasn’t.

Security is important, but there needs to be some level of common sense and communication involved. At the very least, clients should be clearly warned that blocking a card may also prevent access to their account especially when it happens right before a weekend when support options are limited.

Fraud protection shouldn’t come at the cost of completely cutting clients off from their own money without warning.

This experience felt unnecessarily restrictive and poorly thought through. BMO seriously needs to improve how their fraud department balances security with practical access to funds.

I wish I could give them a negative score or at least a zero. I had an account with Bank of the West for many years. No problems. I could generally solve issues by email. Then, Bank of the West was acquired by BMO Bank. Once I moved overseas, it became impossible to correct address and transfer money. Over 2 hours dealing with multiple BMO staff - useless. The only way to transfer money is to be physically in the US or Canada. I have been living in South Korea for more than a dozen years. My small pension fund deposits my pension in BMO Bank every month. I cannot get the money transferred or pay for living expenses.

My solution is to connect my credit card to BMO and pay for it out of BMO Bank rather than my other banks while tell the pensioni fund to stop sending pension money to BMO Bank and send future deposits at another bank.

I cannot only withdraw money by physically being there. I am supposed to be able to withdraw money with online banking, but BMO has deliberately put an error code so this cannot be done, because I don't have a Canadian or American phone number. I live in South Korea.

Do not use BMO Bank.

Worst banking experience ever!! My line of credit was closed along with my credit credit card for NO apparent reason. AND with zero notice. I literally found out when I tried to make a purchase. Zero late payments ever and a good credit score! Talk about ZERO customer service

Ive been with BMO since 1976
They treat me terribly
Reduced my overdraft zero notice twice
Reduced my CC Mastercard bmo twice Zero notice
Then look it away completely. I never have missed payment. Im a retired firefighter with steady pension Military and Fire . I do not have large assets . Divorced but live well I couldn't belive how heartless this financial institution is
All this while I've been fighting liver cancer Thanks BMO

On hold to speak to agent for 45 minutes! 45 minutes! Just be to told my concern could not be handled over the phone and that I would have to stop by a branch. Two stats only because the representative on the phone was super nice and apologetic.

As BMO closes banks, lines and wait times get longer and longer. Customer service is pretty much non-existent at BMO now. Horrible experience. I strongly DO NOT RECOMMEND. Goodluck

This email sent to BMO best sumerizes my experience with this awful bank. I think its the worst company that I dealt with so far in 42 years.

"I send this email to complain about BMO, because the service has been awful for many many reasons. I am with BMO for only a few months and I have never seen such poor service from any company. I will just point the main issues because there is so many that I forgot some of them. 

I first got a BMO account to get the 500$ promotion. The website didnt point that the automatic payments have to pass before the deadline. I had to click 4 different links and then go lower on the page in the small conditions to get this information. 
By the time I realized this, it was close to the deadline, so I tried to do it in a hurry, but my account was frozen. I called BMO and the agent said it is because when they activated my account they forgot to release the transactions. So I filed a complaint with the agent. I never got any feedback from this complaint. That was over 1 month ago.

Then I tried to open a credit margin. I gave all the required documents and information. A few weeks later I get a call and the agent said I will get news before friday of the same week. The next week... an agent called me and asked one information which was already available in my BMO account. I told him about it and he said that I will get an answer soon. I never got any other feedback from BMO about it. That was over 1 month ago as well. 

Also the check deposit doesnt work it says I need a bank account to make a deposit (which I have...). 

Then there is the credit card. The physical card simply does not work at all. I can use it with the app on my watch and to do online transactions. BUT ALSO, I often receive scam alerts for legit transactions for which my card has been frozen... I had to call to unlock it. 
And the cherry on top, today I found out that there is 2 transactions on my credit card at a fashion store in Sweden which were not flagged as a scam!! 
So i called BMO, AGAIN, and she said she will put me in communication with the proper department. Then it said the department is closed today and to call back tomorrow and it hung up on me. THANK YOU BMO!!

IS IT A JOKE? WHAT KIND OF BANK IS THIS?? 
I WILL CONTACT CONSUMERS PROTECTION AND WILL GIVE BAD REVIEWS ALL OVER THE INTERNET. IF BMO WANTED TO MAKE A CUSTOMER ANGRY HOW COULD THEY DO ANY BETTER AT BEING THE WORST BANK, THAN MAKING PROBLEMS FOR EVERY SINGLE BANKING OPERATION THAT I TRY TO ACCOMPLISH. THIS IS REALLY TERRIBLE. 

If BMO can come back to me with some resolution to all these issues, maybe i will update my review. Otherwise I will simply close my account. I have other things to do with my life than be angry because NOTHING WORKS PROPERLY.  

I have an account with the bank and have had a great experience

I made a number of transactions to open an account and deposit money into it. I attempted to send a payment, but it was blocked, and my account was mysteriously frozen. Nothing has been resolved despite numerous emails and phone calls. Although adding money was simple, it now appears that I will never be able to access it
I didn't expect anything extraordinary, only a smooth process, and that's generally been the case with #ECHOMINES

The bank Of Montreal has the worst possible services in all their locations. I’ve opened accounts for my children and they keep on locking the account. Never ever ever use BMO.

I purchased my first home with a loan through this bank. They assured me PMI would fall off after 20% of the principal. Then they sold my loan to Wells Fargo without even speaking to me. Turns out my loan is an FHA loan that has PMI the whole time - so they lied to me to make sure I had to pay an extra 20% the whole time. Then, Wells Fargo was terrible and one time double charged me so I had to put a stop payment. A year later, repeatedly my payments were not going through even though I had the money, and BMO had for some reason put Wells Fargo, the company they literally sold my home loan to, on a do not pay list in error. They only let you take these off via snail mail that took ten days and wouldn't take care of it outside of that despite it being their error. Among all this, Wells Fargo tried to take my house. I explained this to both companies and asked for a call to even provide proof and BMO said no. I got things worked out, but BMO doesn't deserve your time or mine.

I have been with bankBMO for over 30 years, this month February , 2026 I get a lot of problems they can not solved the problems then they make more mistakes. They screw up for all pre- authorized accounts and I came to them their staffs have with no experience to work in the field. They send back money through my account to ENMAX home account but they did wrong to my old business exmax account . Now I get stuck finding where is that money gọing somewhere where else from now on I don’t trust them anymore . I m very disappointed and I think I should change the different bank.