B&M Stores Reviews 5,811

I purchase a heated blanket from a store whilst I was away from home, when I got home it broke after a few uses. I didn’t have my receipt but called B&M customers services who sorted it out with no issue. They went an email receipt for me to get a full refund in any b&m store. Very easy and quick, and Isobel was very friendly and super efficient

Great experience today at my local store, I went to a different store the other day and the lady on the till didn’t give me a receipt but I went to my local store today to see if I could change my purchase and the guy on the till gave me the number so I could phone customer service and they were able to find my purchase and email me the receipt so I could change what I had bought. Both the man on the till and the customer service lady were so helpful

Lisa from the customer service phone like was very polite, thorough and helpful. Really appreciated her help today

I had an issue with a lost receipt
KRISTA...CUSTOMER SERVICE CALL CENTRE.went above and beyond to try and locate this receipt .
The time and patience spent looking by Krista was first class.
A real credit to the company
Thank you again for superb customer service .

Very helpful and quick to locate lost receipt for store refund.

I absolutely love the store on Deeside Retail Park, the store is always so tidy and organised, and the staff are super helpful and kind everytime I have been if there. Special shoutout to Elizabeth for her professionalism and positive attitude, will definitely be going back to this store, keep up the good work Deeside team.

You really need to sort your refund policy out it is completely ridiculous I am furious with the way you have treated me for a trivial amount of money and something I would never even contemplate worrying over.

I bought a £6 product that had a missing piece the main one but hey ho but because I did not have a receipt despite all your stickers on the box there is no recompense. It was only because I was treated like an animal by your so called supervisor slash manager that I am angry If I had gone into your shop and stollen loads of stuff I think I would have been treated better.

794 Eastbourne where my parner works his name is Andrew Taylor his work colleague luke tester went to me as I went in and got Andy stuff he called me a trater for going into the store as Andrew Taylor doesn't want to step foot in there as he got assaulted there he was pinned up against the wall and came home with a massive scratch up he neck he forgot to take a photo off it but it was really bad

I purchased a solar powered chandelier and after a few weeks it stopped working. I contacted customer services and they (Krista) could not have been more helpful. I'd decided that if a replacement wasn't available I would prefer to keep the chandelier as it was still so pretty during the day. In the end I was offered a £10 gift card as well as keeping the item. I have been really impressed with the speed of response and the effort made to ensure that I was satisfied with the outcome.
Well done, Krista B and M.

So my misses goes into B&M 794 and luke tester calls her a trater as she got some stuff for me that is sooooo unforgettable people who work at any retailer places shouldnt do that t
or they dont know its out off order nd understatement luke tester is always big headed nd thinks he is all that when he anit he just does his job to look good nd he also flirts with customers nd he also turned to me nd said I've done the worst thing ever getting my misses pregnant this was in the cantain

Lisa was most helpful tracking down my receipt and was very professional and was very cheerful throughout the conversation and was a pleasure ringing up and getting this service. Well done great customer service from Lisa.

I always shop here. The staff and customer service is great. I had lost a receipt and needed to return items. Customer service helped me straight away and gave me a new receipt so I was able to do so. Outstanding customer service as always

We needed a copy of an old receipt to return a broken item, customer services were quick and responsive and managed to provide a copy

I bought a Milano 2 Seater Hammock from the Belle Vue (Hyde Road) store, but the instructions were missing from the box. I emailed customer services and received a reply from Jane first thing the next morning with the PDF manual attached.

I’m very impressed with how quickly they resolved my issue. It’s rare to get such helpful and efficient service these days. Thank you, Jane and the B&M team!

Professional staff handled communication well

Fantastic customer service - reached out to them, and they were super responsive, proactive in coming up with solutions/alternatives, and followed up to make sure everything was ok!

Absolute exceptional service from a lady on till 3 on 26th April at 1:55pm in store 0805! This lady was not only chatty/ polite but was so cheerful and really put myself and husband in a great mood when we left. People working on tills do need more recognition! I hope B&M see this and praise this lady

The noted A4 refill pad priced £1.50 for 180 pages on B&M website.
The actual item in the shop was only 140 pages for same price.
Misleading fraudulent advert, really annoying

Excellent customer service and response time.
I requested a copy of a receipt to do an exchange. I sent the email on a Friday evening and received the copy the following morning.
Thanks so much