BMW Reviews 1,320

I was due to collect my new BMW from the dealer yesterday but BMW central put a delivery stop on the car at 4.45pm on the previous working day. Coincidentally I was informed about this just after I'd paid a hefty deposit!
So far BMW central hasn't issued a fix for the issue, and hasn't communicated the resolution timescale to the dealer or customers. Thus leaving me (and others) completely in the dark, and souring the pleasure of getting a new car.
This is the behaviour of an organisation that simply doesn't give a damn about its UK customers.

They are untrustworthy and unprofessional. Our car had visible smoke issues. The BMW roadside assistance told us to take it into the Chiswick Berry BMW workshop. It took us one month to get an appointment. We were charged £150 for the diagnostic and asked to leave the car overnight. When we picked it up, they said it was immaculate and there were no leaks and only condensation was burning off. They gave us a written report with a clean bill of health. Nothing could be further from the truth. Wes at BMW basically lied to us. The car in fact continued to reek of smoke as a result of burning oil as a result of a faulty gasket. This issue was picked up by two potential buyers of our car and we had to sell it at a big discount as a result. I can strongly recommend not purchasing a BMW based on their unethical behaviour and lousy service.

Disappointed with Unexpected Charges and Lack of Communication

I recently brought my car on 15 October 2025 for a scheduled service at North Oxford Garage BMW and was very disappointed with my experience. When I booked online, I specifically selected and ticked 2 services on their online app which was clearly priced at £233 plus VAT together. However, when I was called to pay the charges, Iwas shocked to receive a bill for £381.

It turned out that few additional checks and services were performed without my knowledge or consent. At no point was I asked if I agreed to these extra services or informed about the extra costs. I raised my concerns at the service desk, but did not receive a satisfactory explanation, advice to receive an answer early this week but until now I haven't heard from him.

As a customer, I expect to be consulted and to give approval before any extra work is done or additional charges are added. Despite I was waiting for my car in their reception area, no one bothers to consult me first. This lack of transparency has left me very disappointed and has made me question whether I will return in the future.

I hope BMW will address this issue and improve their communication with customers going forward.

Disappointed with BMW Service Experience

I expected a premium experience from BMW, but unfortunately, my recent visits to their service department left me deeply dissatisfied. On multiple occasions, my car was not ready at the agreed collection time, causing unnecessary delays and inconvenience. Even more concerning, I discovered damage to my vehicle when picking it up—something I never anticipated from a brand that prides itself on quality and care.

Communication was lacking, and I felt my concerns weren’t taken seriously. For a company with such a strong reputation, this level of service is unacceptable. I hope BMW takes steps to improve their customer care and ensure vehicles are returned in the condition they were received—if not better

BMW ID app doesnt allow a partner using an EV car to charge the vehicle because they are not the owner. Its like saying, you cant put petrol in the car because you don't own it. SHOCKING BMW are not aware and have no plans to fix their app lack of real world uses.

Having purchased 1 brand new BMW and 3 Used Approved unfortunately the car and warranty is not all it is cracked up to be.

The 1st BMW a brand new car had to go in for a new bonnet latch mechanism as servicing does not do the basics oiling such components so they fail, stopping you from doing basics like checking oil, coolant and screen wash.

All BMW want to do is sell you another, following 50% depreciation over 3 years only to face similar losses and lack of care and attention again.

When you buy used, the cars on the forecourt are not looked after, often covered in bird muck that etches through the lacquer. Our 2nd used approved was like that when we got it (etched lacquer) and multiple scratches on the glass. To be told a front windscreen needed replacing due to scratches and that instead they were polished out, only to find the scratches remain highlight how BMW treat you. Windscreen was finally replaced at more inconvenience than if it had been done prior to handover.

Following keyless theft of our latest BMW, searching local used approved cars displayed cars covered in bird muck and cobwebs. We instead bought a looked after used BMW privately with the remaining Used Approved warranty transferable. A nasty metallic rattle from the exhaust could not be replicated by the dealer and sticking tailgate struts observed, stating need replacing however both dealer and BMW not forthcoming under warranty. Instead complaints department will deal as goodwill which shows the warranty is actually worthless.

Not surprisingly when the warranty renewal letter came we were not going to pay for such a worthless product.

Not happy with these people .
Needed roadside assistance . Was told that the car will have to be towed to nearest BMW garage ( which was fine ) and that a replacement car would be ready etc…
But then when the EPR ( Easy Pick Recovery) came , the recovery person said that the car will be going to a storage point and there will not be any replacement car there .
Couldn’t get through to BMW roadside assistance. Once I did , they were just unhelpful .

I bought a [new] BMW 530e M Sport Auto. It's now 4 years old and for the last year or so, the sat nav is TERRIBLE. Sends me down since streets and around the houses, again and again. I use an iPhone app if someone else is in the car - I don't want to use it while driving - but it's irritating me.
I've been told that updating the system maps costs an annual fee [£79 they told me]. Surely this is / creates a 'moral hazard': BMW has a perverse incentive to provide rubbish sat nav and not update it for three years, so that it can generate more revenue from updates?
It's my first - and last! - BMW. I came to this model after a Panamera and half a dozen E Class estates. Not that Merc is the quality it used to be, but Porsche is a different class totally [though you pay for it! LoL]

I’m absolutely disgusted with the level of service I’ve received from BMW regarding my M340D Touring. Since purchasing the vehicle — which cost close to £70,000 — I’ve had ongoing coolant issues that remain unresolved to this day.

What’s even more frustrating is that I’ve repeatedly requested a replacement vehicle that actually meets my needs: sufficient boot space and 4x4 capability. Despite raising this multiple times, I’ve been continually denied and passed around between BMW UK and BMW Assist, with neither side taking real ownership of the problem.

The responses I’ve received have been vague, unhelpful, and frankly insulting, especially given the amount of money I’ve spent. I expected premium service when I bought a premium vehicle — instead, I’ve been left with ongoing mechanical issues and zero accountability from BMW.

It’s absolutely shocking how little regard is given to customers once the sale is done. Based on this experience, I would strongly caution anyone considering BMW – the badge might say luxury, but the service says otherwise.

If I could provide less than 1 star I would.
Abhorrent customer services - left without a vehicle for 3 weeks. Being passed from pillar to post by Stratstone and BMW UK - both blaming each other for delays and leaving me stuck with no sign of a solution.
Paul McMullan and Rik Shields leading the customer service department (Stratstone Leeds) should undergo some serious retraining to highlight some major issues with their capability to work with customers - service is important to ALL not just those customers buying new cars from your branch.
BMW need to have a closer look at who is representing and tarnishing them as a brand through franchises!!👎🏻

Don't buy a new BMW.
They have got rid of all the manual controls
The car is driven by a screen on which there are 40+ apps all totally non- intuitive. It is extremely dangerous to drive as using the onboard computer screen requires taking your eyes off the road. The voice assist means you have to learn BMW speak, which is also non intuitive. We are teckie, but after 6 months we still don't know how to control simple functions. Instruction book generic and useless. This may well apply to other cars makes using a generic computer programme. Bring back the nobs! BMW 25e X1

BMW X5, purchased from Bavarian BMW for £40,000. Since purchase, the vehicle has experienced repeated major faults, including rear suspension replacements (3 times), air suspension compressor, transfer case (£8,000), steering rack, 3 rocker cover oil leaks, complete AdBlue system replacement, catalytic converter, blocked pipe causing spluttering, 2 struts in the boot, and all drive shafts replaced, and the drive system has failed. Recently the eco pro motor has also failed. And it’s leaking oil again 😭

The car has been off the road for more than 30 days, and over 2,000 miles have been racked up in dealer “road tests”. The total cost of repairs has exceeded £30,000

The service team have been good and Richard McKnight and Jenny Muckle have always tried to help me, my dispute is with Bavarian, who sold the dog of a car, not the service department who I have a good relationship with, they have provided an exceptional service to me. Just make sure you have plenty of money if you’re buying a car as the approved used ones aren’t up to standard

I have an i5 M60 ,the car has been in and BMW uk tell me there’s no issue, the cars range over 3 months averages 180 miles per full charge so much for WLTP OF 331 miles that’s mild weather too
Official case raised and in short nothing they’re prepared to do
Very disappointing,

Mis sold a BMW approved used car via Arnold Clark Glasgow and BMW customer services were not interested in helping and just took the side of the dealer.

Now find ourselves with a car without a FSH and financial impact on the value. Dealer has offered an embarrassing amount of compensation.

This is a bit drawn out. I recently purchased a used bmw privately. The car has 50.000 miles on the clock. The car started to misfire. After some investigation, it turns out it is the injectors on the car. Bmw made piezo in jectors between index 1 to index 12. Index 1 to index 10 were so unreliable that in some countries they replaced the injectors or gave an extended warranty to 120.000 miles. After inspection I found my car has index 7 injectors which are basically expensive paperweights. I contacted bmw and explained the situation, they basically gave me the middle finger. The only injectors that are reliable are index 11 and 12, they cost between 6 and 900 pounds each there are six on my car, so do the maths. bmw state, you should not mix index 11 or 12 with index 1 through 10 which means you have to buy 6 injectors. Bmw no longer make index 7 injectors. They made an excuse that the car wasn't serviced by them so its my problem. Bmw know that these injectors are faulty, they were fitted to my car from factory, and they are refusing to take any responsibility for this issue leaving me thousands of pounds out of pocket. This is the same old story, big corporations are happy to take your money, but refuse to give you any help once they have. So I'm writing this review as a warning to anyone buying a used bmw between 2007 and 2013, check what injectors the vehicle you purchase has, because you could end up with a bill of thousands of pounds because bmw no longer makes the part you need for these vehicles.

Contacted BMW Sycamore dealership in Peterborough to get my X3 booked in for repairs under its 3 year warranty. The Customer Service Agent, Siobhan, was abrupt, didn’t listen properly, talked over me and had a poor attitude throughout the call.
Was informed of a £202 investigation fee, calculated by the minute, if their technicians determined the fault wasn’t covered under warranty. She couldn’t tell me if it would likely be covered despite me providing details. She just read out the standard BMW warranty text about what wasn’t covered. I asked to speak to a technician for advice, which wasn’t possible at the time. We’ll see if anyone does call back. Not impressed so far!

Pick up our new bmw x1 from Lloyds bmw Tyneside the person said welcome to your new shiny car the place they had the car was like a small outbuilding they hush you in and go through the controls and say bye when we got home had a good look at the car they was water marks all over it to me it had a quick swill so I decided to clean it up also they had fitted the wrong dash cam started cleaning the car I noticed water in the rear off side lights and steamed up with the heat from the sun .then inside the car the front mirror was steamed up too behind the glass we talking a high end car here £46000.00 not good enough B M W still waiting to see what they going to do about my complaint

I hope BMW are performing checks on reviews and seeing the issues ive had with a Recall.

I emailed both staff members Lloyd Greenaway and Jason Mallin at BMW Sandwell in regards to an IMPORTANT recall and wasnt helped at all , had blunt messages and then they stopped responding.

If a car is recalled then its important , right? And better not to get fobbed off?

Today a friend and I visited Sycamore BMW garage in Peterborough. We were both genuinely interested in purchasing a Mini Countryman each but there was no acknowledgement of our presence! Eventually I had to ask for assistance as there was no customer service! Very disappointed with the lack of interest and consequently BMW have potentially lost at least £70k in sales!

Removed 3rd party charge control so can no longer control charge my bmw via home assistant.