Grosvenor Motor Company BMW Specialist Reviews 

50
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

So, long story... I have an 2006 Mini Cooper S R53. It stopped twice, once in Tesco UXbridge carpart and once on the a40 for very differnt reasons. Fist time the security module (EW... See more

Rated 5 out of 5 stars

Second time at Grosvenor after getting all-round discs and pads done in March this year. This time, it's interim service and MOT time - something routine. As ever, quick, friendly service, job do... See more

Rated 5 out of 5 stars

Both me and my husband had our BMWs serviced here (M135i) and (X5), the advice, service and output was excellent. Have been using Grosvenor BMW for the last 8-9 years and wouldn't consider taking our... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Justin, Barry and George at Grosvenor for fixing our Mini and looking after us so well last Monday, we travelled all the way from Somerset after seeing your you tube video detailing the... See more

Company replied

Company details

  1. Auto Repair Shop

Written by the company

Established since 1989, we are now one of the UK’s largest Independent BMW Specialists. Our skilled technicians and latest equipment ensures the highest levels of service to the modern customer and motor vehicle. Although we are based in Reading, Berkshire. Our customers often travel from all over the UK, most from surrounding areas such as Newbury, Thatcham, Basingstoke, Oxford, Slough, Maidenhead and Windsor. Our fleet of 10 courtesy cars will keep you moving, no matter how far away you are.


Contact info

3.9

Great

TrustScore 4 out of 5

50 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(50)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just like a BMW dealer for half the price

Bar an X6 Ive had 7's since the 90's and always gone to a BMW main dealer, wish I'd tried these guys sooner. Ive had new brakes & front suspension arms for half the price of a BMW dealer, now just had a service, free courtesy car, car cleaned inside & out, again for half the price BMW dealers charge

They're just like a BMW dealer, same quality service, same quality work, helpful staff...half the price !

October 23, 2019
Unprompted review
Grosvenor Motor Company BMW Specialist logo

Reply from Grosvenor Motor Company BMW Specialist

Hi, thank you for taking the time to leave us a positive review. Many thanks, The Grosvenor Team!

Rated 5 out of 5 stars

Great service once again at a super…

Great service once again at a super price. Took my pride and joy in for a rear brake pad and brake fluid - drove all the way from London to get there. Two hours later all good, washed and cleaned and enjoyed the drive home. They even checked my MOT advisories and gave them all clear.

Will be back for my next service next year. Well done team for a superb service,

October 18, 2019
Unprompted review
Grosvenor Motor Company BMW Specialist logo

Reply from Grosvenor Motor Company BMW Specialist

Hi, thank you for taking the time to leave us a positive review. Many thanks, The Grosvenor Team!

Rated 5 out of 5 stars

When owning a 30+ year old car

When owning a 30+ year old car , finding a reliable garage to look after any issues the car threw at me was difficult. I have now been using grosvenor motor company for a matter of years and will carry on using them while the car is going. The team now look after both mine and my other half and our van! Amazing customer service and a great knowledgeable team. 5 stars from me

October 18, 2019
Unprompted review
Grosvenor Motor Company BMW Specialist logo

Reply from Grosvenor Motor Company BMW Specialist

Hi, thank you for taking the time to leave us a positive review. Many thanks, The Grosvenor Team!

Rated 5 out of 5 stars

Excellent all round!

Both me and my husband had our BMWs serviced here (M135i) and (X5), the advice, service and output was excellent. Have been using Grosvenor BMW for the last 8-9 years and wouldn't consider taking ours anywhere else. No other garage in Reading like them.
Honest, upfront, and genuinely interested in doing the right thing for the customer and car! As always massive thanks to all.

January 4, 2019
Unprompted review
Grosvenor Motor Company BMW Specialist logo

Reply from Grosvenor Motor Company BMW Specialist

Hi, thank you for taking the time to leave us a positive review. Many thanks, The Grosvenor Team!

Rated 5 out of 5 stars

Highly Recommended

I had my BMW 330D serviced by Grosvenor, Customer service was excellent! I highly recommend this company!!

August 31, 2018
Unprompted review
Grosvenor Motor Company BMW Specialist logo

Reply from Grosvenor Motor Company BMW Specialist

Hi, thank you for taking the time to leave us a positive review. Many thanks, The Grosvenor Team!

Rated 5 out of 5 stars

My car is 4 years old and I no longer…

My car is 4 years old and I no longer use the dealer as they are very greedy. Found these guys online and they will be looking after my car from now on. Big independent but they care. Sanjay 👍🏻

August 30, 2018
Unprompted review
Grosvenor Motor Company BMW Specialist logo

Reply from Grosvenor Motor Company BMW Specialist

Hi, thank you for taking the time to leave us a positive review. Many thanks, The Grosvenor Team!

Rated 5 out of 5 stars

Competitively priced

Competitively priced, helpful and my car returned washed. Can't ask for more!

August 30, 2018
Unprompted review
Grosvenor Motor Company BMW Specialist logo

Reply from Grosvenor Motor Company BMW Specialist

Hi, thank you for taking the time to leave us a positive review. Many thanks, The Grosvenor Team!

Rated 5 out of 5 stars

A great honest garage

A great honest garage, with display windows so you can see your car being worked on. Thoroughly recommended. All the staff are very knowledgeable, polite and courteous, and they even give your car a wash when it's done - worth going in for that alone!

August 15, 2018
Unprompted review
Grosvenor Motor Company BMW Specialist logo

Reply from Grosvenor Motor Company BMW Specialist

Hi, thank you for taking the time to leave us a positive review. Many thanks, The Grosvenor Team!

Rated 5 out of 5 stars

A great garage

A great garage - Friendly helpful staff, excellent service. They have looked after my fleet for years and have never let me down. Recommend 100%

July 26, 2018
Unprompted review
Grosvenor Motor Company BMW Specialist logo

Reply from Grosvenor Motor Company BMW Specialist

Hi, thank you for taking the time to leave us a positive review. Many thanks, The Grosvenor Team!

Rated 1 out of 5 stars

THE Worst company

THE Worst company, i'd never take a car here again! Took my mini in to get the front fog lights changed - that''ll be £40 please! £40 to change 2 x Fog lights come on that's daylight robbery! Asked the service guy and he said that's the book time to change them.

December 3, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look