My grandmother passed away without a will. My father is trying to get access to her bank records because we have serious concerns that her other children were defrauding her. We need their permission... See more
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See what reviewers are saying
I’d like to make payments to new payees from the bnz website. I don’t want another app. I am unable to email the bank from their own website or use my Visa card because I must authorise through thei... See more
I do not like dealing with this bank for any of the business related transactions. The bank is vague and it takes multiple, time consuming attempts to get even simple things done (like adding one of t... See more
If you want to Embarrassed use BNZ !! Their app offline lot so you cant transfer funds !!! Cant do business transection cant pay the bill. Awful embarrassed experience i will never use it again and a... See more
Company details
Information provided by various external sources
Bank of New Zealand is one of New Zealand's big four banks and has been operating in the country since the first office was opened in Auckland in October 1861 followed shortly after by the first branch in Dunedin in December 1861.
Contact info
Victoria Street West, Auckland, New Zealand
- bnz.co.nz
Customer service is definitely not…
Customer service is definitely not their focus
in fact I don't think they even know what customer service is! would not recommend you to bank with them
July 8, 2021
Unprompted review
Good bank used for years no issues…
Good bank used for years no issues sending money and receiving helpful staff
June 14, 2021
Unprompted review
very happy with the bnz home loan
very happy with the bnz home loan, very helpful Customer services and account manager. good rate. banking with them 15 years, best option.
March 11, 2021
Unprompted review
I have tried contacting these people…
I have tried contacting these people now for the last 2 weeks.. Every time i phone i spend more than 45 min to over an hour to get hold of any one. what if the is an emergency when i travel or something else..... The service is unacceptable. I will be closing my account as soon as i can get hold of any one... And they use covid as a excuse for every thing..
February 18, 2021
Unprompted review
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