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Rated 5 out of 5 stars

We had some problems regarding our previous landlord and Tina helped us throughout the process very kindly. She has been incredibly supportive and attentive, I will always be indebted to her for what... See more

Company replied

Rated 1 out of 5 stars

My fathers wheelchair has been stolen from infront of my mothers home door. We have contacted the office and they are not cooperative and racist. Based on what my mother has experienced; I can say tha... See more

Company replied

Rated 1 out of 5 stars

Based on your treatment. Based on the complains that we did by phone and email. Based on the stress and the violence that my wife has faced from your employees. I can say. “bovest is racist.” On... See more

Rated 5 out of 5 stars

Kære Mina El Abdouni 1000 tak for den professionelle og god service du yder! Du er serviceminded og hjælpsom og det er så dejligt, at få en god start som nye tilflytter i Blokland.

Company replied

Company details

  1. Low Income Housing Program
  2. Housing Association
  3. Property Management Company
  4. Residents Association

Information provided by various external sources

BO-VEST - almene lejeboliger i hovedstadsområdet


Contact info

3.1

Average

TrustScore 3 out of 5

269 reviews

5-star
4-star
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1-star

Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Thank you Bo-vest

We had some problems regarding our previous landlord and Tina helped us throughout the process very kindly. She has been incredibly supportive and attentive, I will always be indebted to her for what she has done. I can’t begin to express how thankful I am with her and Bo-vest. They are pretty helpful and serious people, solving problems fast and pretty good. If you are considering renting from them, you shouldn’t think no more, they are the best!

September 22, 2023
Unprompted review
BO-VEST logo

Reply from BO-VEST

Hi Gonzalo. Thank you very much for the nice words. Remember that you are always welcome to contact us if you need anything.

Sincerely,
Line from BO-VEST

Rated 5 out of 5 stars

Thanks to Bovita and to everyone…

Thanks to Bovita and to everyone working there Especially NINNA LYSON.
Thanks for your support 🙏

March 31, 2023
Unprompted review
BO-VEST logo

Reply from BO-VEST

Hi Mario. Thank you very much for the nice words. Remember that you are always welcome to contact us if you need anything.

Kind regards,
Emilie, BO-VEST

Rated 5 out of 5 stars

Always helpful

Always helpful!
I have lived in Mjølnerparken for 1 year and I have an amazing experience with Bo-VEST. They are always helpful and eager to solve problems. One of the employees of Bo-VEST Ninna Lysen it such a beautiful human being, she is helpful kind and nice. In the very stressful moment of relocation, she was very helful and supportive. That is the company which I can recommend with a clear consience.

September 1, 2022
Unprompted review
BO-VEST logo

Reply from BO-VEST

Hej Milena,
Mange tak for din anmeldelse. Den sætter vi pris på.
Bedste hilsner,
Katrine fra BO-VEST

Rated 5 out of 5 stars

Really helpful and prominent in their…

Really helpful and prominent in their replies!
Any difficulties i had prior to moving and also during my stay have been handle smoothly.

Thanks to Ninna.

January 28, 2022
Unprompted review
BO-VEST logo

Reply from BO-VEST

Thank you for sharing your experience :)

Rated 5 out of 5 stars

I've always had only positive experience

I contacted Bo-Vest many times with a lot of requests. They were always very helpful and kind. I talked mostly to Ninna Lysen, who never hesitated to take an extra step to help.

May 6, 2021
Unprompted review
BO-VEST logo

Reply from BO-VEST

Dear Jakub,
Thank you very much for your feedback. Ninna Lysen and the team are happy to have helped!

Don't hesitate to get back with any further questions that you might have.

/Marianne
BO-VEST

Rated 5 out of 5 stars

Tak for god service Mina!

Kære Mina El Abdouni
1000 tak for den professionelle og god service du yder! Du er serviceminded og hjælpsom og det er så dejligt, at få en god start som nye tilflytter i Blokland.

March 24, 2021
Unprompted review
BO-VEST logo

Reply from BO-VEST

Kære Nawrooz,
Velkommen til BO-VEST! Vi er glade for, at du har fået en bolig hos os :)

Tak for din ros - selvom du skrev i marts måned, er den ikke glemt.. men snarere gemt til grå dage, hvor humøret har brug for et skub ;)

Kontakt os i administrationen eller dit lokale ejendomskontor i Blokland (Blokland 58, ved gavlen), hvis du har brug for yderligere hjælp som ny i boligområdet. De har åbent for telefonisk henvendelse mandag, onsdag og fredag 08.00 - 08.30, og for personlig henvendelse mandag, onsdag og fredag 07.30 - 08.00.

Venlig hilsen
Marianne
BO-VEST

Rated 5 out of 5 stars

Great Service from a highly professional person.

Ninna Lysen fra Boligteam 1 var meget fremmragende og professionel i forhold til handetering af min sagen.
Hun var meget hjaelpsom og altid immoodekommende.
The ultimate professional with a calm and collective voice that always made sure your problems are solved.
My case was such that it needed special efforts to resolve it and she made sure it was resolve to my fullest satisfaction.I would highly recommend their services to anyone in search of a home in Copenhagen.Great service delivery and thanks a million Ninna!

February 23, 2021
Unprompted review
BO-VEST logo

Reply from BO-VEST

Dear Elias,
thank you very much for your feedback - Ninna and the rest of Boligteam 1 appreciates it very much :)

We are pleased to hear, that your case has been resolved to your full satisfaction - however complicated it has been!

Remember to always contact us if you have any further questions.

Best regards,
Marianne, BO-VEST

Rated 1 out of 5 stars

Bo-vest is racist

Based on your treatment. Based on the complains that we did by phone and email. Based on the stress and the violence that my wife has faced from your employees. I can say.

“bovest is racist.”

One star is a lot... if I can, I would give you none.

February 19, 2021
Unprompted review
Rated 1 out of 5 stars

Bo-vest is racist and uncooperative

Bo-vest is racist and uncooperative

The employee of bo-vest has tried to move my fathers wheelchair many times from its place through the past 5 months. My mother used to put it at the area beside her home door. We have seen an employee who works for bovest moving it and putting it in front of my mother home door. She was having difficulty to get out of her home!! We didnot get why he was doing this to her. He was leaving too fast after doing so . Thus I was not able to talk with him. This is not normal. I saw him while I was going up on the stairs . I saw him taking the wheelchair again. I told him “this is my fathers wheelchair why do you take it.” He was surprised to see me in front of him and he said he doesnot like this wheelchair!!! I told him you donot need to like it. It doesnot belong to you. It belongs to my parents. I have asked him nicely to leave it in peace!!! During a weekend, my fathers wheelchair has been stolen. That guy who works for bo-vest stole it and put it in the trash. My mother was so sad and found it in the trash by luck by her own self!!! Because she informed the office and they acted blind and deaf . Bo-vest office refused to help her. My parents are old. They donot deserve this treatment from your employees. They supposed to help them around not creating problems to them. We have contacted the administration by emails and phone. They are not cooperative. My mother has been insulted infront of my sister at her home by your employees. My mother called me crying a day after she found the wheelchair because your aggressive employees who insulted her!!! She informed me that an aggressive employee from your office tried to steal the chair again !!! Your employees are racist because I can see that all the people are using the area beside their home door to put their wheelchairs and roletter . Only my parents are suffering because of your employees. My mother has faced a violence infront of her home door and she got stolen. the administration has been informed with what happened and they did nothing!!!! I cannot imagine that this happened in denmark!!!! They are old people and they deserve to live in peace. You provide them with stressful, unsafe and aggressive environment to life in. Thus, Bo-vest is racist

February 18, 2021
Unprompted review
BO-VEST logo

Reply from BO-VEST

Dear Ka Ab,

see our response to Fatem Goma - I assume, it is the same issue, that you adress?

Have a nice day,

Best regards, Marianne / BO-VEST

Rated 1 out of 5 stars

Bo-vest is racist

My fathers wheelchair has been stolen from infront of my mothers home door. We have contacted the office and they are not cooperative and racist. Based on what my mother has experienced; I can say that bo-vest is racist. This man called p*** e*** j**** is aggressive.he has threaten my mother in front of me!!! His manager (at the bo-vest office) was aggressive and racist as well. Her name is t*** . She isnot helpful and uncooperative. Bo-vest is a racist and uncooperative company .

February 17, 2021
Unprompted review
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Reply from BO-VEST

Dear Laila,
We are sorry that you and your family regard us this way - 'racist' is not who we are.

If you have specific experiences, you can always file a complaint: https://www.bo-vest.dk/beboer/blanketter-regler-og-muligheder/klagemuligheder/husordensklager/

Also, you are most welcome to contact our administration office: bo-vest@bo-vest.dk or by phone 88 18 08 80.

Best regards,
Marianne, BO-VEST

Rated 1 out of 5 stars

Bo-vest is racist and aggressive

Bo-vest is racist they treated us in a bad way. They are aggressive and uncooperative. Their office is located at the same floor where I live. They donot smile to us since we lived here. They stole my husbands wheelchair while he was at the hospital !!! They did so during the weekend !!!It is the second time they do so!!! They have five cameras in front of the home. I have asked them to show me the camera record to see the thief. They refused to show the camera records to me. I told them that someone stole my husbands wheelchair and put it in the trash area. They acted blind ! A day after the man who works for them (p*** E*** j*****) came to steal it again. I heard a noise and I saw him stealing the chair again !!! He started to shout to me and to my daughter who came to support me on that day because my husband was at the hospital. I cannot imagine that these danish people are stealing wheelchair of an old man from in-front of his home door. We told him that we will call the police so he was shouting more to us. We went after him to bo-vest office. Because they are located beside us on the same floor. A woman called t*** came and started to shout as well !! How do they treat an old woman like that!!! We used to use this area to put my husband roletter and now we was putting a wheel chair . Because it is for old people (ældrebolig). Why do they do this to (us) ?! No one here has experienced such a thing . Everyone is using this area. These days bo-vest sent us letters says that we must remove it because that is the law!!! We informed them if this is right the law then all the people who live at the area /Copenhagen must follow it. We took pictures . We showed them that all people are using this part to put their wheelchairs but bo-vest has ignored what we wrote by email and letter to them. They abused us and stole my husband wheelchair and warned “remove it or we will take it from you” !!!! They are putting chairs at the entrance and they can see that all our neighbors are using this part in peace. But they forced us to not use that part and they are stealing our things!!! I have contacted for months Them Many times because I have something to be fixed at my home and they did not help . Bo-vest are racist and unhelpful .

I need to mention as well that I have filed a complain against bo-vest and they did no thing.

I have emails and letters from them to approve what happened.

You have asked me to remove the names while all the people ( at trustpilot) mentioning the names at the reviews!

There was only wheel chair. I have no idea what large things!!!! I still need to consider that all my neighbors are using this area. I still need to consider that bo-vest have chairs at the enterance. I still need to mention that me and my daughter have faced a violence from bo -vest and bo-vest did nothing after our complain!!!! I still need to mention that we are the only apartment who have been asked to move their wheelchairs because bovest is racist.

February 12, 2021
Unprompted review
BO-VEST logo

Reply from BO-VEST

Edit: 25th Feb. 2021
Dear Fatem,
When writing 'other large items', it was meant as one of the general restrictions from the Fire Authorities, not you specifically.

I still must advise you to take your complaint to Beboerklagenævnet if you disagree with Bo-Vita's closure of you case.

Best regards,
Marianne/BO-VEST




Edit: 25th Feb. 2021

Dear Faten,
I have now asked around, and it appears, that you have already filed in a complaint regarding the issue of the removed wheel chair.

As the legal advisors of Bo-Vita have answered you, you have to move the wheel chair as well as other large items from the area in front of you door, according to the danish Fire Authorities. That is the law, and we as a company have to follow their directions.

If you disagree in this matter, you can always take your complaint further to the Beboerklagenævnet. For Copenhagen city, you find it here: https://www.kk.dk/artikel/beboerklagenaevnet .

The local office has no interest in escalating any conflict with residents, which is why you can always contact either the local office or the administrations office if you need help in solving different kinds of issues.

Best regards
Marianne, BO-VEST




Edit 19.2.2021

Dear Faten,
- true I asked you to remove names. My reasoning is, that it is faily easy to identify a specific employee when first name, surname and workadress is mentioned as you did. And thank you very much for removing names!

Regards
Marianne/BO-VEST




Dear Faten,
that sounds like very unpleasant experiences. First of all I must kindly ask you to remove all names from your complaint. Trustpilot is a public website and displaying names is a GDPR violation.

I have forwarded your Trustpilot complaint to the one in charge of the local offices around the BO-VEST departments, so that he can look into this and maybe explain the office's actions. We will contact you here or in person if necessary .

Meanwhile you can file an official complaint to our administration and the legal advisors. You find the form here: https://www.bo-vest.dk/beboer/blanketter-regler-og-muligheder/klagemuligheder/husordensklager/

Remember to add specific dates, details and witnesses if possible.

Concerning the video surveillance - according to the GDPR and the Danish video surveillance law, the employees at the local office are NOT allowed to show or watch the videos without an official demand from either police or a legal counselor. I understand that it is tempting to demand to see the videos, but the employees acted correctly and according to the law in this specific matter.

You can always contact the administration on bo-vest@bo-vest.dk or on tlf. 88 18 08 80 if you have any questions.

Best regards,
Marianne, BO-VEST

Rated 5 out of 5 stars

Very good service

Very good service. Quick reponse for e-mail or phone call.
Many thnax for Ninna for her paitaince with explaining all rulles.

January 14, 2021
Unprompted review
BO-VEST logo

Reply from BO-VEST

Dear Roberto,
thank you so much for taking the time to write here on Trustpilot - it means a lot to us! Ninna and the rest of the team are very happy for your positive feedback

Remember, you can always call us if you have any further questions :)

Have a nice day,

Marianne, BO-VEST

Rated 5 out of 5 stars

phone call service

They are very patient and nice about my consultant.

January 8, 2021
Unprompted review
BO-VEST logo

Reply from BO-VEST

Dear Ruifen Li,
thank you for your positive feedback - we are always happy to help!

Don't hesitate to call again if you have any further questions :)

best regards,
Marianne, BO-VEST

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