Support Board Reviews 69

Besides the fact that Support Board works very well — which is essential for any software — the support team is incredibly fast and efficient. Great choice.

Very good chatbot that is develop. So easy to integrate and Support of Support board is also amazing and very prompt.

I strongly advise against purchasing or using Support Board !
It’s by far the worst chatbot tool I’ve ever tested.

1/ The customer service is downright unpleasant, making any interaction frustrating and unhelpful.
2/ The tool itself is a complete letdown; it delivers incomplete responses and often cuts off mid-sentence, rendering it practically useless.

There are countless AI chatbot alternatives that perform far better. Save your money and avoid Support Board at all costs.

I don’t usually like leaving negative reviews, but I feel compelled to warn others to avoid the same awful experience I had with Support Board.

Setting it up took some back and forth, but the issues I faced (like messages not visible in the admin area) were resolved after a few support tickets. While setup issues can arise depending what you need to achive, the support team is quick to respond and resolves everything effectively.

I must say, this app has been a great experience overall! The development team excels in their work, and the application functions perfectly as expected. While there are minor areas for improvement, they’re not significant enough to lower my 5-star rating.

Federico is always quick to help and resolve issues efficiently! I'm thrilled with the excellent support—thank you for always being there. I highly recommend purchasing this fantastic app from such a dedicated developer. Best wishes! 

I'm manage a lot of websites with many thousands of visitors from different countries and I tried many similar software and this is the most value for my money. The multilingual features is working very well.

Good design, user-friendly features, adaptability, and responsive support. Awesome peace of software! I will tell my friends and relatives about Support Board so they can buy this product, 5 star rating. Good item

Good thinking,good product and most of all,excellent customer service.

The documentation is clear, well-structured, and easy to understand, making it simple to navigate and implement. Queries are addressed promptly, ensuring a smooth and efficient experience. The technical support is responsive, knowledgeable, and willing to assist with issues or concerns. Their dedication to customer satisfaction is evident, and it greatly enhances the overall experience.

Extremely happy with 2 purchases along with the add-on apps and would definitely recommend! 😊

Good price, nice support

I’ve been relying on Support Board for a long time now, and it continues to exceed my expectations. The software delivers exceptional quality, with rapid updates and a support team that is always ready to help. It’s an all-around fantastic product that has become an integral part of my toolkit. The ease of use combined with the frequent improvements makes it an unbeatable choice.

This plugin is outstanding, especially with the inclusion of the AI module. While there’s room for improvement in the AI capabilities, it’s clear that this platform is on the path to becoming a leading chatbot solution. Keep focusing on enhancing the AI—it has a bright future ahead. Thanks for creating such a versatile tool!

I've tested a bunch of similar tools, and most had issues—either clunky setup, unreliable AI, or worse, random hallucinations. Board Support just worked right out of the box. No strange AI-generated nonsense, no frustrating learning curve. The WhatsApp integration was super easy, and support was surprisingly fast and actually helpful.

This plugin is outstanding, especially with the inclusion of the AI module. While there’s room for improvement in the AI capabilities, it’s clear that this platform is on the path to becoming a leading chatbot solution. Keep focusing on enhancing the AI—it has a bright future ahead. Thanks for creating such a versatile tool!

We've been relying on this tool for over three years now, and it has consistently impressed us with its reliability and extensive customization options. The well-integrated ecosystem further adds to its appeal, making it an important part of our operations.

This software is incredibly efficient. The queue system helps us handle multiple user requests simultaneously without any issues. What’s impressive is that such advanced features are usually locked behind pricey plans, but here, they’re accessible and affordable. Definitely a game-changer for support management!

I applied to customer support saying everything is fine but there is still a problem and it is not working, but customer support replies saying "sorry we cannot help you further" to do this job for an extra 100$. This is what you will experience after purchasing. Unfortunately, it has been 2 months and the only answer I get is because they do this job for a fee. not to give

BUGS & UNETHICAL

RELEASE A BUG FIX UPDATE??

This plugin contains critical BUGS, when certain settings are active, which makes the chatbot disappears entirely.

Despite ACKNOWLEDGING the bug in previous chat, the seller has FAILED to release a bug-fix update for the issue.

Sensitive access to the website’s database, admin, or server logins cannot be shared to external due to security measure. The ONLY solution is for you to release a bug fix.

It is your responsibility to address plugin bugs!

I've purchased the product from themeforest but the licence don't work. No support to fix it making software useless.