Boardwalk Property Co Reviews 162

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and professional, often highlighting their expertise and proactive approach. Many people appreciate the excellent service, noting effective communication, quick response times, and a smooth overall process, especially during potentially stressful situations like selling or buying a home. However, some people were dissatisfied with the communication, mentioning instances where information was not received as promised or responses were slow. A few other people also felt that the service was unprofessional or unhelpful, and some reviewers experienced agents being late for viewings or lacking enthusiasm.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and excellent... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professional,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the team for their excellent... See more

Response time

Consumers generally find the response time to be positive. Many reviewers highlight that agents are super... See more

Customer communications

Customers had positive experiences with contact. Many reviewers praised the excellent communication,... See more

Based on these reviews

Rated 5 out of 5 stars

We’ve really enjoyed dealing with Boardwalk- it really stands apart from other estate agents as none generic and artistic. Ester and Elisa looked after us and were so incredibly down to earth. Friendl... See more

Rated 5 out of 5 stars

Boardwalk have been fantastic from the get-go. Josh our point of contact for listing and the sale, and Ruby as our sales progressor, have made what can be at times a stressful and frustrating experien... See more

Rated 5 out of 5 stars

Communication with Elisa was easy and effective. She promptly found ways to make both our schedules work for the viewings and understood perfectly what we were looking for. During the viewing she was... See more

Rated 5 out of 5 stars

Boardwalk, head-and-shoulders above the rest - there's simply no competition. Their marketing is fabulous, modern and sleek. Rhia took care of us from the start, such a good communicator and nego... See more


Company details

  1. Money & Insurance

Written by the company

With a contemporary and comprehensive approach to estate agency, Boardwalk aims to challenge traditions. We provide an original, personalised and elevated experience for our sellers while offering inspiration and expertise to buyers. We value lifestyle, and sell Bristol’s most inspiring homes. We are proud to have been voted Bristol’s best agency three years running. Get in touch for a free valuation – we cover all of Bristol. OUR VALUES Original spirit World-renowned for its creativity and originality, Bristol deserves an agency that reflects its character, community and spirit. Personable expertise We are committed to providing an excellent experience, by sharing our expert knowledge and offering a personalised, approachable service. You will only ever deal with one Client Manager and their team throughout your sale. True Value There is more to property than bricks and mortar. We recognise the true value of a home and understand how to inspire buyers with a meaningful lifestyle approach. Championing aesthetic We harness the power of design and appreciate good presentation. We take great pride in showcasing all of our properties in the very best light.


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great experience

Perfect experience selling my property with Boardwalk. Beautiful photos and a straightforward process throughout. It's been great dealing with Ruby and Rhia who have both been excellent communicators and always very engaged.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience with Boardwalk

We did extensive research before choosing an estate agent to sell our property in central Bristol, and it absolutely paid off. Boardwalk consistently came highly recommended across forums like Reddit and other online reviews, and now we understand why. We were supported by an excellent sales agent (thank you, Mike), who provided clear, honest guidance on market conditions and helped us secure a buyer within around six weeks. Chris was outstanding in managing the sales progression, especially at key pressure points and when dealing with last-minute complications from the other side. We genuinely couldn’t have asked for a better team. Professional, responsive, and effective throughou. Thank you, Boardwalk.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Morden

Boardwalk’s way of doing things has been refreshingly modern, the staff have been professional and the process has been a good experience so far. Ruby has been super responsive and kept us up to date. Super professional and easy to communicate with. Thank you :)

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

When my brother sadly passed, I was tasked with selling his home. I was emotionally very attached to this property, as it was previously my parents home and the home that my brother and me grew up in. I needed someone who would be sympathetic to my feelings. The very first time I came into contact with Boardwalk Property Co, I spoke to Elisa and I immediately new that she was exactly the right person for me to work with. She instantly put my mind at rest and walked me through the process. She was very enthusiastic about the house, but I never felt pressurised. She worked extremely hard get the maximum number of viewings. She also called me regularly and kept me up to date with progress. The house is now under offer and will hopefully complete in a few weeks time. I couldn't have wished for a better agent and I am very glad that I chose Boardwalk. Well done Elisa and everyone at Boardwalk.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

The reason I chose Boardwalk…

The reason I chose Boardwalk as the agent to sell with, was the connection I built with Cameron at our initial meeting. Cameron took the time to really get to know me and my experience living at the property and I was left feeling as though the same value and attention would be shared with all potential buyers, making it more personal and less transactional.

The positive experience didn’t stop there as Cameron and Ruby were brilliant throughout, providing regular updates, never applying pressure and genuinely listening/caring when things weren’t going to plan with our onward purchase. I would highly recommend Boardwalk to anyone buying/selling their home in Bristol!

March 23, 2026
Unprompted review
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Reply from Boardwalk Property Co

Thanks so much for leaving your review!

Rated 5 out of 5 stars

I have recently bought a property…

I have recently bought a property through Boardwalk. Customer service from Ruby and Holly was excellent they were both friendly and professional throughout. They responded quickly to any queries I had and kept me updated on progress.

February 16, 2026
Unprompted review
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Reply from Boardwalk Property Co

Thanks so much for taking the time to leave your review!

Rated 5 out of 5 stars

A great team!

The team at Boardwalk Property were fantastic, they were professional and always at the end of the phone if we had any queries or questions. If anyone is selling they're house, we would definitely recommend!

February 25, 2026
Unprompted review
Boardwalk Property Co logo

Reply from Boardwalk Property Co

Thanks so much for your positive feedback!

Rated 5 out of 5 stars

Preliminary Evaluation

Elisa came round to provide a prelim evaluation and was very helpful, gave lots of good tips and comparable recently sold houses. Communication was great. Thanks!

February 27, 2026
Unprompted review
Boardwalk Property Co logo

Reply from Boardwalk Property Co

Thanks so much for your feedback!

Rated 5 out of 5 stars

The human face of estate agency

This is estate agency without the fakery! No smarmy sales talk. You even get assigned someone to liaise with every step of the way unlike some more faceless agencies. Ruby Pomphrey was a reassuring and knowledgeable contact who even arranged and mediated a zoom call with my buyers! Boardwalk break the mould in the best way possible!

February 19, 2026
Unprompted review
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Reply from Boardwalk Property Co

Your review means a lot to our team, so thank you!

Rated 5 out of 5 stars

Had a great experience selling my house…

Had a great experience selling my house with Boardwalk. They know their business, the market, and they really listened. I felt cared for and communicated with. Couldn"t have asked for anything more!

January 14, 2026
Unprompted review
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Reply from Boardwalk Property Co

Thank you so much for your review!

Rated 5 out of 5 stars

Very impressive service

Boardwalk provided a highly professional and friendly service when selling my flat. Holly proved to be an absolute champion, and Ruby pushed hard to get things over the line. Honestly couldn’t have asked for more from them - thank you.

February 12, 2026
Unprompted review
Boardwalk Property Co logo

Reply from Boardwalk Property Co

Thanks so much for your review, it means a lot!

Rated 5 out of 5 stars

Friendly and experienced team

Cameron and Ruby were super helpful during our house sale. From start to finish Cameron was responsive and helpful. The team took the time to get to know us and our property so that they could present accurate information to the potential buyers. We would recommend Broadwalk to friends and family.

February 13, 2026
Unprompted review
Boardwalk Property Co logo

Reply from Boardwalk Property Co

Brilliant to read your review, thank you!

Rated 5 out of 5 stars

Boardwalk went above & beyond what I expected

Boardwalk were brilliant from the moment I got in touch and really stood out from the other agents I spoke to. Cameron was my point of contact for listing and the sale, and Ruby was my sales progressor. Cameron was able to sell my home impressively quickly and was very helpful and knowledgable, and Ruby helped make what ended up being a really stressful and quite unpleasant experience (through no fault of Boardwalks) as easy as possible. I felt very grateful to Ruby in particular who was always at the end of the phone and really helped to keep things moving. The service provided went above and beyond what I've experience before and I could not recommend Boardwalk enough!

December 12, 2025
Unprompted review
Boardwalk Property Co logo

Reply from Boardwalk Property Co

Thanks so much for your review, we really appreciate your feedback!

Rated 5 out of 5 stars

We were really pleased with the service…

We were really pleased with the service from Broadwalk. We had used them in the past for a sale so knew we would be in good hands. Ester was very knowledgeable and on point with the valuing our home. Would definitely recommend !!

January 6, 2026
Unprompted review
Boardwalk Property Co logo

Reply from Boardwalk Property Co

Thank you so much!

Rated 5 out of 5 stars

This team won't let you down

Boardwalk were fast, efficient operators with good clear communications, impressive publicity and high quality service. The house was a good one, so we got great offers and unfortunately a very badly behaved buyer who led us a merry dance before letting us down at the latest possible moment. The boardwalk team helped salvage a good sale almost completely seamlessly. Great team, great job.

December 19, 2025
Unprompted review
Boardwalk Property Co logo

Reply from Boardwalk Property Co

Thanks so much for your kind words!

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