Great service. Traveling with two kids and a lot of bags, this service made our trip to the airport very easy. I would definitely recommend.
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It sounds great, would have loved to actually use the service and take advantage of it however I was contacted late the day before asking if the bags could be collected now, I said that would be okay... See more
The service was fantastic, they came to take the bags at our hotel and we found them perfectly fine at the conveyer belt when we arrived. Really nice to travel without the two really heavy bags we had... See more
Company replied
Reliable staff and professional service...it's worth the cost...I will definitely deal with this service in the future.
Company details
Written by the company
Bob es una empresa B2B especializada en software que brinda soluciones tecnológicas a las aerolíneas, permitiéndoles ofrecer un servicio de facturación de equipajes a domicilio. Para cualquier consulta relacionada con el envío de su equipaje, le recomendamos ponerse en contacto directamente con su aerolínea.
Contact info
28004, Madrid, Spain
- bob.io
4.2
Great
811 reviews
Hasn’t replied to negative reviews
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Very Thankful
Great service. Traveling with two kids and a lot of bags, this service made our trip to the airport very easy. I would definitely recommend.
October 25, 2022
Reliable staff and professional…
Reliable staff and professional service...it's worth the cost...I will definitely deal with this service in the future.
October 12, 2022
Could not recommend it more!
Could not recommend it more! Baggage was picked up on time and very professional.
September 24, 2022
Reply from bob.io
¡Hello Marcos!
Thank you for leaving your review. We are happy to know that your experience went great!
We hope to see you again!
Regards,
Bob's team
Sounds Great but cancelled on the day
It sounds great, would have loved to actually use the service and take advantage of it however I was contacted late the day before asking if the bags could be collected now, I said that would be okay however customer service was then shut. Woke up to a message saying they would collect between 9-11 and an hour and a half later told that they couldn’t find a driver (I was allocated one in my text) and that they had to cancel. My resort was not far from airport compared to other resorts on the island and my booking was placed a week ago. Really disappointed and now have to cut the holiday short and sort out bags ourselves.
September 23, 2022
Unprompted review
Nice service
The service was fantastic, they came to take the bags at our hotel and we found them perfectly fine at the conveyer belt when we arrived. Really nice to travel without the two really heavy bags we had!
September 20, 2022
Reply from bob.io
¡Hello Gioialaura!
Thank you for leaving your review. We are happy to know that the service went fantastic and convenient for you.
We hope to see you again!
Regards,
Bob's team
So convenient and affordable
So convenient and affordable! Response was timely. I would have preferred to be able to upload the required documentation at the time of order to streamline the experience overall if I had to suggest any improvement.
August 30, 2022
Reply from bob.io
Hello Maegan!
Thank you for leaving your review. We are happy to know that the service was convenient for you. Our team is working on improvements for our platform and will take your suggestions in consideration.
We hope to see you again!
Regards,
Bob's team
I don’t like being forced to write text in these surveys
August 17, 2022
Reply from bob.io
Hi Joseph,
These reviews help us improve our service. However, we understand if you do not want to share your experience. We hope your experience travelling without luggage was good.
Regards,
Bob's team
ABSOLUTE DESASTER
ABSOLUTE DESASTER
This service is just a joke, do NOT book with BOB. We paid for a transfer of luggage from the Airport of Palma to our house and nobody never came. They do not answer to phone calls or emails.
BOB is pure scam, avoid it.
August 15, 2022
Unprompted review
GREAT IDEA
Overall this is a great service. No queuing to check in plus no heavy bags to lug around on the metro. Much cheaper than a taxi and all worked really smoothly.
It was initially frustrating as there is a very generic 4 hour time slot so a lot of hanging around. I chose the option for the collection on the day of the flight but they arrived right at the tail end of the slot by which time I was wondering if they’d turn up at all. BUT turn up they did and after that it was all plain sailing. I found customer service was very good - they replied quickly and politely and got back to me about what was going on like they said they would.
My advice would be pick the night before slot if you can then it frees you up for the whole day of the actual flight to do other things before heading to airport. Overall recommended.
July 27, 2022
Unprompted review
Reply from bob.io
Hi Jenny,
Thank you for taking the time to leave your review. We are happy to know that at the end everything was fine. We are constantly working on improving the service and your comment is very helpful to us.
Thanks for recommending us to other people so they can benefit from travelling free of luggage.
We hope to see you again.
Kind Regards,
Bob's team
Reply from bob.io
Hi Albert!
Thank you for leaving your review. We are really happy to know that the service went smoothly!
We hope to see you again in future flights!
Regards,
Bob's team
it's a wonderful service!
July 7, 2022
Reply from bob.io
Hi Giulietta!
Thank you for leaving your review. We are really happy to know that the service was wonderful.
We hope to see you again!
Regards,
Bob's team
We are due a pickup today,I am sorry to carry this on, but you took the booking on the 21 January but only let me know 4 hours before the pickup you could not do it.
We are due a pickup today, normal time we are quoted is between 18/22 hours, four hours before the pickup we get a email saying the pickup has been cancelled, and our money will be returned in 5 to 10 days, saying I am a bit miffed is putting it lightly. What a terrible way to treat customers.
April 19, 2022
Unprompted review
Reply from bob.io
Hi Bette,
Thank you for leaving your comment. Our goal is to provide the best customer service possible and improve your travel experience. We are very sorry to know that you have had a negative experience with our service.
As we mentioned in the email, we were unable to provide the service due to a specific event outside of our control. As soon as we learnt that we were unable to provide the service we sent you the cancellation email and processed the refund of the total amount paid for the service. The time it takes the money to reach your account depends on your bank, if after these days you haven’t received the money please contact us at support@bob.io
We hope you give us another chance to help you travel more comfortably.
Kind regards,
Jessica Alvarez
I highly recommend BOB
I highly recommend BOB, it's wonderful to have a service that takes your bags to the airport for you.
April 13, 2022
Reply from bob.io
Hi Bruce!
Thank you for your review and for recommending us to other passengers, your opinion is very important for us.
We are very happy to know that our service helped you travel more comfortably.
We hope to see you again soon!
Regards,
Bob's Team
Fantastic a very convenient service
March 10, 2022
Reply from bob.io
Hi Tom,
Thank you very much for taking the time to leave a review. We are very pleased to know that the service met your expectations and we were able to help you travel more comfortably.
We hope to see you again soon!
Best regards,
Bob's team
Extremely professional
Extremely professional, prompt and helpful .
Extremely recommended
February 28, 2022
Reply from bob.io
Hi Kund!
Thank you very much for taking the time to leave a review. We are very pleased to know that the service met your expectations and we were able to help you travel more comfortably. Your recommendation means a lot to us!
We hope to see you again soon!
Best regards,
Bob's team
Brilliant personalised service and…
Brilliant personalised service and great value. Especially worthwhile as they check all your documentation and luggage limit too. Will definitely use again.
February 17, 2022
Reply from bob.io
Hi Nina,
Thank you for your review. We are very happy to know that you are satisfied with the service. Our team's goal is to help you travel more comfortably as we know travelling can be difficult sometimes.
Thank you for recommending us to other people so they discover the benefits of travelling luggage-free.
We hope to see you again!
Best regards,
Bob's team
Great Service
The driver that picked up our luggage was fantastic! And he dealt with an issue with the airline in an extremely professional way. Would highly recommend using this service.
January 18, 2022
Reply from bob.io
Hi Michael!
Thank you for your great review. We are very pleased to know that the driver's service was fantastic and professional. We appreciate you recommending us to other people so they can discover the benefits of travelling free of luggage.
We hope to see you again soon!
Best regards,
The bob team
Just about perfect service
The driver and his assistant were punctual in picking up the luggage. They were very cordial and helpful in assisting with weight distribution between the bags, required documentation review and in explaining how the overall process worked. It was very relieving to go to the airport with my wife and 3 children in one car without having to worry about the logistics with our 6 pieces of luggage, going directly to the check in. I will not only use this service more often from now on but also recommend to friends.
December 19, 2021
Reply from bob.io
Hi Eduardo,
Thank you very much for your review. Our job is to help you make your travel experience as easy and comfortable as possible and we are very happy to know that this was the case. Thank you for helping us grow by using the service again and recommending it to others so they can also enjoy the benefits of travelling free of luggage.
We hope to see you soon!
Regards,
The BoB team
A fantastic service from an awesome…
A fantastic service from an awesome team. Thank you for making travelling so much easier
December 12, 2021
Reply from bob.io
Hello Anna - Louisa!
Thank you for your feedback, we are glad we could helped you with your bags and made your trip easier and comfortable.
Best,
The BoB team.
Servicio Fantastico
November 25, 2021
Reply from bob.io
¡Hola Maria!
Muchas gracias por tu comentario. Nuestro equipo trabaja constantemente para poderte ofrecer un servicio que cumpla con tus expectativas y nos alegra que haya sido así.
¡Esperamos verte pronto y que nos dejes seguir ayudándote a mejorar tu experiencia de viaje!
Un saludo,
El equipo de BoB
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