Having problem verifying my documents, I sent them all requested documents, not a proffessional casino, my advice don't play there. I been playing for years on online casinos and never faced such a ho... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dont play in here. I am trying to withdrawal my winnings but I receive error which says contact support and support is a joke. giving me solution like restarting pc or trying another device and af... See more
Company replied
the service is so bad the chat function nobody is willing to help you waiting for youre deposit can go up to 4 days problem's with withdrawl if you dont contact the bank provider it self you will ne... See more
Company replied
I really enjoy this casino!!!It has an amazing staff especially my VIP manager Ilona who has been very helpful and always there to support me. I never had any major issues. The withdrawals are very f... See more
Company replied
Company details
Written by the company
BobCasino is a reliable and thrilling online casino platform rich with slots, table games, and live dealer options. It's highly transparent and committed to responsible gambling, featuring lots of crazy bonuses and top-notch support team. Get on board and hunt for riches with BobCasino!
Contact info
New Zealand
- reviews@bobcasino.com
- bobcasino.com
3.2
Average
46 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chucked in $40 NZD with POLi
Chucked in $40 NZD with POLi, had some fun on Play’n GO but the site froze mid-spin. Bit of a buzzkill, aye.
September 25, 2025
Unprompted review
Reply from Bobcasino
Hello Moana Te Rangi,
We're glad to hear you had fun playing with your $40 NZD deposit via POLi! However, we sincerely apologize that the site froze mid-spin. We understand that experiencing a glitch is a total buzzkill, and that is certainly not the smooth performance we aim for.
Please contact our support team with the name of the Play'n GO slot you were playing so we can investigate the technical issue.
Thanks for bringing this to our attention.
Bob Casino Team
Awesome site
Awesome site, good wins sometimes and sometimes hard to win, but payouts are nice and fast.
August 13, 2025
Unprompted review
Reply from Bobcasino
Hello Darcy Niuqtuq,
We're glad to hear you find Bob Casino an awesome site! We understand that wins can be unpredictable, but we're happy that our nice and fast payouts make your experience positive.
Thanks for your kind words!
Best regards,
Bob Casino Team
Bob Casino supports multiple withdrawal…
Bob Casino supports multiple withdrawal options under an hour and deposits are seamless via credit card or any method.. Fast, secure,, and no waiting around..
July 17, 2025
Unprompted review
Reply from Bobcasino
Dear Divsha D,
Thanks for the fantastic review! We're thrilled to hear Bob Casino's multiple withdrawal options are working for you in under an hour, and that deposits are seamless via credit card or other methods. We love that you find us fast, secure, and appreciate no waiting around!
Wishing you continued great experiences,
Bob Casino Team
Contact?
I dont even want too talk about it..
Can i have some kind of E-mail adres form bob?
February 11, 2025
Unprompted review
Reply from Bobcasino
Hi T,
We’re sorry to hear that you’re feeling this way. If you need assistance, please reach out to our support team directly—they are available to help with any issues or concerns you may have.
You can contact our support team at [support email] for further assistance.
Best,
Bob Casino Team
250$ and hundreds of spins and not one…
250$ and hundreds of spins and not one bonus round. Gambling is supposed to be for the house, but this casino, like all N1 casinos are rigged beyond belief. Any casino that isnt willing to verify you BEFORE you win should be eliminated from your choice. Just look at their generic responses to complaints. BOGUS and they are millionaires thanks to people like us. No more. I hope they go bankrupt.
November 8, 2024
Unprompted review
Reply from Bobcasino
Dear GPAC,
We're sorry to hear about your experience and understand your frustration. Our aim is to provide a fair gaming environment for all players. We encourage you to reach out directly to our support team with your concerns—they’re here to help and will do their best to resolve any issues you may have. Thank you for giving us the opportunity to address your feedback.
Best regards,
Bob Casino Team
This is the lowest win rate I have ever…
This is the lowest win rate I have ever seen.They insult customers with ridiculous "loyalty' bonuses of 50-100
When I played over 5k.Stay away
August 15, 2024
Unprompted review
Reply from Bobcasino
Hi Vale Too,
We are sorry to hear about your experience.
Your feedback is important to us, and we strive to improve our services. Please reach out to our customer support team with your details so we can address your concerns directly and work towards a resolution.
Sincerely,
The BobCasino Team
Terrible experience
Terrible experience, awful bonus rate. Poor customer service and questionable license. Do not play here
March 4, 2024
Unprompted review
Reply from Bobcasino
Dear Smiles Forever,
We are sorry to hear about your experience. Your feedback is important to us, and we strive to improve our services. Please reach out to our customer support team with your details so we can address your concerns directly and work towards a resolution.
Sincerely,
The BobCasino Team
I love this casino!!
I really enjoy this casino!!!It has an amazing staff especially my VIP manager Ilona who has been very helpful and always there to support me. I never had any major issues. The withdrawals are very fast, I gain a lot of money, the games are great and customer service online is quick.
December 12, 2023
Unprompted review
Reply from Bobcasino
Dear Cinthia,
Thank you for your wonderful review! We are thrilled to hear that you enjoy playing at our casino. We're glad that you haven't experienced any major issues and that you find our withdrawal process fast and efficient.
We strive to provide the best experience for our players and your satisfaction is our top priority.
Thank you for choosing BobCasino!
Best regards,
The BobCasino Team
Won 1800 euro never got a penny!
Won 1800 euro never got a penny!! ScAm alert!! Money i deposited never came back, its a fake casino i guess.
April 12, 2022
Unprompted review
Reply from Bobcasino
Dear Martijn Rost,
Thank you for your understanding and cooperation.
We are very sorry to hear about your recent experience with our casino. Your feedback is extremely important to us, and we take such matters very seriously. Please contact our customer support team with your account details and transaction history so we can investigate the issue thoroughly and assist you in resolving this matter as quickly as possible.
Best regards,
The BobCasino Team
I want too warn people not too spend…
I want too warn people not too spend any money at bob casino they steal money from your funds and delete game history and winnings sow you dont have proof iam glad i take screens from almost anything sow i have proof enough iam not taking this for granted started with this revieuw also be carefull sending your personal data document the refieuce too remove my personal data from there system and the refuse too too take any responsebilaty for ther actions its a real fraude a crimanl illegal organisation!!!.. Hope this reach a holl lot off people stay away from BoB Casino as far as you can!!! Greets from patricia davans
August 29, 2022
Unprompted review
Reply from Bobcasino
Dear Adrian Va,
Thank you for bringing this to our attention. We are truly sorry to hear about your experience and take such concerns very seriously. Your feedback is invaluable to us. Please reach out to our customer support team with all relevant details and screenshots. We are committed to investigating your issue thoroughly and resolving it promptly.
Best regards,
The BobCasino Team
Dont play in here.
Dont play in here.
I am trying to withdrawal my winnings but I receive error which says contact support and support is a joke. giving me solution like restarting pc or trying another device and after all those option which i was provided still nothing helps and my money sits in there:)
June 14, 2022
Unprompted review
Reply from Bobcasino
Dear Algiras,
We sincerely apologize for the inconvenience you’ve experienced while trying to withdraw your winnings. It’s important to us that you have a smooth and hassle-free experience.
Could you please contact our support team again and provide your account details? Our dedicated team will prioritize your issue and work diligently to resolve it as quickly as possible. Your patience and understanding are greatly appreciated.
Best regards,
The BobCasino Team
Worse casino ever THEY ATE A SCAM BE…
Worse casino ever THEY ATE A SCAM BE WARNED AND STAY AWAY FROM TGIS CASINO YHR EILL DP DMYTHJNG THEY CAN TO KEEP YOUR MONEY IM S NEW ZEALAND PLAYER I PROVIDE MY ID BANK STATEMENT TOOK PHOTO OF VARD FRONT AND BACK AND EVEN SHOWED THEM MY MATCHED DEPOSTS WITH MY BANK STATEMENT WOO CASINO IS RELATED THEY STOLE 1000 DOLLARS FROM ME IS WELL
March 29, 2022
Unprompted review
Reply from Bobcasino
Dear fux,
We’re really sorry to hear about your experience. This is definitely not the kind of service we aim to provide. Could you please contact our support team directly with all the details and documentation? They will look into your case and try to resolve the issue as quickly as possible.
Thank you for bringing this to our attention, and we apologize for any inconvenience.
Best regards,
The BobCasino Team
Having problem verifying my documents
Having problem verifying my documents, I sent them all requested documents, not a proffessional casino, my advice don't play there. I been playing for years on online casinos and never faced such a horrible casino like Bob casino. Let's see if they solve this matter, I keep u updated!!!! Now it's been approved and moneys received in a day, finally good job
February 16, 2022
Unprompted review
Reply from Bobcasino
Hi Georges,
Thank you for updating us. We're glad to hear that your issue has been resolved and that you received your funds. We appreciate your patience and are pleased to know that your experience has improved.
If you have any more concerns or need further assistance, please don't hesitate to reach out. We’re here to help!
Best regards,
The BobCasino Team
the service is so bad the chat function…
the service is so bad the chat function nobody is willing to help you waiting for youre deposit can go up to 4 days
problem's with withdrawl if you dont contact the bank provider it self you will never get youre money they do nothing but tell you to wait
last time i had to wait 23 days before i got my money absolutly horrible
February 14, 2022
Unprompted review
Reply from Bobcasino
Hi Shamena,
We're sorry to hear about the difficulties you've experienced with our service. It sounds like you've had a frustrating time with both deposits and withdrawals.
We take feedback like yours seriously and will investigate these issues to ensure they are addressed. If you haven’t already, please contact our support team with your details so we can look into your specific case and resolve any outstanding issues as quickly as possible.
Thank you for your patience and for bringing this to our attention.
Best regards,
The BobCasino Team
Gestort van bankrekening af, maar geen reactie van support!!!!
hello, now i'm done with it, i have deposited 1 of my last money on your casino and usually it is right there. I have already spoken to Max, Timmy, Gideon and 1 more whose name I do not remember, but he told me that I had to wait 2 hours before a deposit would be made.. now I am 3 hours further and still have NOTHING In the meantime, I've had the other, Max, Timmy and Gideon on chat and they're all sending me the same AUTOMATIC message that they're going to sort it out and I have to be patient. I have often deposited something with you and it was right on the spot, I wasted a lot of money with you and also won something, so a customer married .. that's why I hope you will now seriously talk to me and help me.
this is what i have already sent 4 times and no response at all in the night. 24/7 customer service is really a joke .. and I've lost my money because of this.
October 24, 2021
Unprompted review
Reply from Bobcasino
Hello Mvth,
We understand your frustration and are truly sorry to hear about the delays you’ve experienced. We take these matters very seriously and want to ensure that your issue is addressed as quickly as possible.
Thank you for your patience, and we apologize for any inconvenience this may have caused.
Best regards,
The BobCasino Team
Terrible casino worst experience I have…
Terrible casino worst experience I have ever had this casino basically just robbed me there very untrustworthy I had a massive winnings of 10k than all of a sudden after verifying and everything I made a withdraw than I get an email saying I have duplicate accounts on same ip but my spouse has her own separate account they than never responded to any emails that I sent stating I had another person in my house hold on same up as me with separate account i than just played all the money due to me knowing that they were a scam as soon as they suspect duplicate accounts after initially paying me out in the past they are the biggest thieves I know I have been abused by there control and this casino will never get my money ever again screwthem!!!
September 2, 2021
Unprompted review
Reply from Bobcasino
Hello Dam,
We’re sorry to hear about your experience. This isn’t the service we aim to provide. Please contact our support team with your account details and any related correspondence so we can resolve this issue as quickly as possible.
Best regards,
The BobCasino Team
Horrible site
Horrible site. Horrible odds. Their customer service is probably the only thing good about this site.
These online casinos a firmly believe are nothing but scams. You have better chances of getting blood outta a rock then hitting a thousand dollars on a single spin betting 2 bucks a spin.
The hits are too rare and the bonuses are just so hard to hit and they produce such little numbers in regards to RTP. Isn’t just a scam. Every single one of these sites. Yes the rare player hits and writes a review. But take it from someone that’s spent thousands and thousands trying to prove that these sites are scam. And yes they are. They are unable to hit a thousand to one on a single spin. You will crawl... and they will make you.
June 3, 2021
Unprompted review
Reply from Bobcasino
Hi Kelvin,
We’re sorry to hear about your disappointing experience with us. We understand that you’re frustrated, and we appreciate you sharing your feedback.
We’re glad to hear that you found our customer service helpful, but we regret that your overall experience did not meet your expectations. If you have any specific concerns or issues, please contact us directly so we can address them and work towards a resolution.
Thank you for your feedback.
Best regards,
The Bobcasino Team
Never play here
Never play here - I agree with most of the comments down here. Its a SCAM which never pays back. Platform is laggy too. Worst RTP as it sucks money in. Self Excluded my self permanently.
May 30, 2021
Unprompted review
Reply from Bobcasino
Hi Report Bad Casinos,
We’re truly sorry to hear about your negative experience and understand your frustration. We take concerns about game fairness and platform performance very seriously.
Your feedback is important to us, and we hope to address these concerns to improve our service.
Best regards,
The Bobcasino Team
I have deposit about 7 k Euro and I won…
I have deposit about 7 k Euro and I won 50 k euros at Lightning Roulette.
100 Euro x 500 = 50000
But then they said about documents verify Etc.
I do everything but they don’t pay so I have loses everything.
Never again Better I throw the money out of window!!!!
May 26, 2021
Unprompted review
Reply from Bobcasino
Hi Xiaogui Hu,
We’re very sorry to hear about the issues you faced with your withdrawal. We understand how frustrating it can be when there are delays, especially after a significant win.
Verification processes are in place to ensure the security and integrity of transactions. If you’re still facing difficulties with your account or withdrawals, please contact us directly so we can investigate and resolve the issue as quickly as possible.
Best regards,
The Bobcasino Team
played 45000 got 25 free chip
got 200 NDB and played through the 6000 play threw went to try and cash out the 2200 i had and they said they were only cashing out in bitcoin so that was ok but apparently my online bank account wasnt i had to have a bank account with a bank that had a building and was sending statements to my house but they wouldnt send a check from their bank to my house whatever played though 45689 dollars and they gave me a 25 dollar free chip never play there
April 29, 2021
Unprompted review
Reply from Bobcasino
Hi Dawn,
We’re sorry to hear about your experience. We understand that issues with withdrawal methods and verification requirements can be frustrating.
Please reach out to our support team directly with details so we can assist you better and resolve any issues.
Thank you for your feedback, and we hope to improve your experience.
Best regards,
The Bob Casino Team
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