Bob Mills Furniture Reviews 

317
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Went in July 11 to the San Juan, Tx location to purchase a bed frame and dresser for my granddaughter. Met at the door by Chris B. He welcomed us to the store. We told him what we were looking fo... See more

Rated 1 out of 5 stars

My friend and I were stalked throughout the entire store. We couldn’t even discuss the furniture without this guy pestering us. I felt Iike he thought I was going to shoplift a recliner the way he fo... See more

Rated 5 out of 5 stars

We loved our experience! From the moment we purchased our piece of furniture Bob Mills kept in touch. They contacted us the same day and scheduled delivery that same week (two days later). The men who... See more

Company replied

Rated 5 out of 5 stars

Super easy process. Ordered online during the weekend and got feedback very soon after about the delivery process. Wasn’t expecting to hear from anyone until Monday so that was a pleasant surprise. Th... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Bob Mills Furniture & Mattress Stores - Home of "No Shopper Stalkers" & featuring a large selection of living room furniture, dining room furniture and bedroom furniture as well as mattresses.


Contact info

3.9

Great

TrustScore 4 out of 5

317 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(317)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best

Clean, polite, courteous, informative, efficient, prepared, equipped, able, fast

March 17, 2023
Unprompted review
Rated 4 out of 5 stars

I was told $200 for a 4 year insurance…

I was told $200 for a 4 year insurance policy on our 3 piece set, sofa, loveseat and recliner.
After looking at the receipt, it shows $149.99 per piece for a total of $368.67. Then there is a deliver charge of $274.79. I was told delivery was free. If I would have been told about this fee, I would have come and gotten each piece myself. $275 to Mr. Mills may not be much, but to us, that’s a lot to save by getting it ourselves.
We like our new furniture and our salesman was great, but I would have made different decisions if I would have known of the $368.67 and $274.79 charges. I will most definitely let this be know to our family and friends that may shop at your stores.

March 10, 2023
Unprompted review
Rated 5 out of 5 stars

Overall another great experience!

Overall another great experience with Bob Mills. Set a delivery time window and was there in the allotted time. We’re quick and efficient on getting the furniture in the house. Even made sure once it was set that none of the recliners would not hit the walls before leaving.

March 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great furniture shopping experience!

Bob Mills made my furniture shopping experience simple and fun. They have great staff that is friendly and knowledgeable and the delivery went smoothly as well. Great job making another happy customer!

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Communication and delivery

The purchase was a pleasant experience. The salesman was professioal and knew his product. Delivery was on time. The men were clean and polite and accommodating.
My suggestion is this; phone calls need to behandled on a local level by the local people. There would be less miscommunication and give better customer service.

March 14, 2023
Unprompted review
Rated 5 out of 5 stars

Overall great experience

Overall great experience. Purchasing all the way to setup was smooth and easy. All personnel were respectful and worked hard to treat us right. Thank you

March 9, 2023
Unprompted review
Rated 5 out of 5 stars

I never write reviews but I loved…

I never write reviews but I loved shopping with Bob Mills. The Sales Floor guys / gals were absolutely amazing at their jobs. I did not feel pressured to buy anything I did not want. They were very helpful and answered all of the questions I had. Today was delivery day for our recliners and the delivery guys were awesome and got our recliners in the house and set up within 10 minutes! They were sure to check everything before leaving, as well. I will post an update about the recliners themselves, soon.

March 8, 2023
Unprompted review

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