Bob Rogers Travel, Inc Reviews 2

One star is too much for this agency. I actually want to give them 0! We are a group of over 100 students (ages 11-18) and chaperones in Orlando for Festival Disney performances. Disney has been great and I have nothing but good things to say about them. Bob hi Travel is the issue. We have had families split up on flights (minors and parents rows away from each other and sitting next to people they don't know), a hotel that was advertised as one just like staying at a Disney Resort (it wasn't even close to Disney value resort quality, I know because I have stayed on my own there several times), a local agent that keeps telling us one thing multiple times and in reality it's something completely different that affects the entire group, and the worst thing is the charter buses they have has us on. We had three buses For our trip. Two were fine, the third had a driver that had no business whatsoever being behind the wheel where so many lives were in his hands. On the night of our arrival he missed the turn for our mediocre hotel. He then backs up and tries to turn left around a median and ends up almost hitting a sign, a couple of trees, and then beaches us tilted on the median itself. Had someone not come out to help him he would have tipped over the bus onto its side. Mind you this bus has minor students on board as well as chaperones and families. I have never been so afraid in my life as I was that night. Everything has been awful that has been associated with the company and it's employees. Working with them on this trip has been a waist of time and money. If you are making a trip happen for your family or large school group, especially to Disney, DO NOT under any circumstances use Bob Rogers Travel agency! Use a professional Disney travel agency that has been "ear marked" by Disney itself.

Used by my daughter's school for a future trip, travel agreement included a "no refunds whatsoever" clause despite collecting money one year in advance. Daughter withdrew from the program sponsoring the trip, is no longer eligible to attend; the trip is still 4 months away, so I doubt the accommodations have been paid for, and an anonymous customer support contact avoided confirming one way or the other, just flat refused a refund per policy while adding that I declined to purchase the travel insurance via TripMate, a poorly rated 3rd party with multiple reports of claim denials and giving folks the runaround. My credit card has a travel insurance benefit, so it would be redundant anyway. Bottom line: no empathy and not customer-centric, so take your business elsewhere.