The sales team (Meghan M. and Alayna C.) were both extremely helpful in processing our online order and expediting our watch for overnight delivery. The watch was in excellent condition with original... See more
Company replied
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Review summary
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I sent in my Rolex and the final offer came in slightly lower than the estimate because it needed a new crystal. What I appreciated is that they only deducted their actual cost of $100 when a jeweler... See more
Company replied
The entire staff is soooo helpful and knowledgeable! Always answer the phone and take of everything on the spot. From the receptionist to her actually purchasing of the watch was so low key and comf... See more
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I will start with the obvious.. selection, and price. Then I will have to call out their world-class customer service team (Meghan). The process for selling and buying was seamless and an absolute p... See more
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Company details
Written by the company
Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry. What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values. While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed. Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
Contact info
United States
- bobswatches.com
4.3
Excellent
477 reviews
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great experience bought my first Rolex…
Great experience bought my first Rolex from here came exactly as described an shown in the pictures shipping was fast an the variety of payments options made it easy to secure my dream watch
May 21, 2024
Unprompted review
Reply from Bob's Watches
Hi Will, Congratulations on securing your dream Rolex! It was an honor to help you make such an important purchase. We hope you enjoy your new pre-owned watch. Please get in touch with our team at 800-494-3708 if there is anything else we can assist you with.
Absolutely phenomenal from start to finish!
Absolutely phenomenal from start to finish! I inquired through chat about a used Tudor Pelagos and Christian, one of their representatives, went above and beyond by sending me additional pictures of it from their store. From the time I placed my order, I had it on my wrist in 19 hours.
September 30, 2024
Unprompted review
Reply from Bob's Watches
Hi William - Congratulations on the pre-owned Tudor Pelagos! We appreciate you taking the time to leave us a positive review and for sharing a photo of the watch on your wrist. We hope you enjoy wearing it! Please do not hesitate to call us at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Rolex Milgauss- everything went as…
Rolex Milgauss- everything went as planned. First time buying with Bobs. Traded my Rolex and received my new purchase within 3 days. Great experience dealing with Wesley and BOBS watches.
September 26, 2024
Unprompted review
Reply from Bob's Watches
Hi Mike, congratulations on the pre-owned Rolex Milgauss. It was a pleasure doing business with you and helping you find the best price for the watch you were looking for. We hope you enjoy your new Milgauss! Please contact Wesley and the rest of the Bob's Watches team at 800-494-3708 if there is anything else we can assist you with.
Great buying experience
Great buying experience. All my questions were promptly and expertly answered. I will absolutely buy from Bob’s again. Christian Stark assisted me, and he was phenomenal!
September 23, 2024
Unprompted review
Reply from Bob's Watches
Hi there - we appreciate your positive feedback and continued business! Please get in touch with Christian if you have any questions about your new pre-owned Rolex watch at 800-494-3708
Reply from Bob's Watches
Hi Doug, we are truly sorry to hear about your negative experience with our company. We strive to provide excellent service to all our customers, and it is disheartening to learn that we fell short in your case. Your feedback is extremely valuable as we strive to uphold our position on the secondary market as the most trustworthy pre-owned luxury watch exchange. Part of that reputation is being as transparent as possible with every customer. Reading your review, it sounds like there was some miscommunication because it is not part of our procedure not to verify bank information, refuse to provide a final offer in writing, or use ID as an acceptance for an offer. We sincerely hope everything has been sorted out and the funds have been successfully transferred to you. If not, please contact our customer service team at your earliest convenience at 800-494-3708.
Bobs Watches Rolex's
Great company to work with. Wife already has a Rolex. I wanted a gold Rolex with diamonds to match my wedding ring. Worked with Paul to find the perfect watch for me. Easy to work with. No hard sell. Price was right where I thought it should be. Will certainly use them again!!!!
September 19, 2024
Unprompted review
Reply from Bob's Watches
Hi Richard, Thank you for taking the time to share your recent experience with us! We can only imagine how remarkable your new pre-owned Rolex looks with your ring. Please contact Paul and the rest of the Bob's Watches team at 800-494-3708 if you have any questions about your gold Rolex or if there is anything else we can assist you with.
Highly recommend Bobs
I have sold and now purchased watches from Bobs. During one sale to Bobs, I was quoted a price, sent the watch in and they actually called and gave me more than they quoted because the quality was higher than they expected. That’s amazing honesty and customer service.
Just purchased a Rolex and a very fair price and actually under what most other companies were asking. Beautiful watch and extremely fast shipping. Ordered at noon and received the next day before 11am. Highly recommend Bobs and we are a lifelong customer due to the level of service they provide.
September 18, 2024
Unprompted review
Reply from Bob's Watches
Hi there - we appreciate you sharing your recent experiences with us and making Bob's Watches your go-to used luxury watch exchange! We respect our customers and their valuable luxury watch assets, which is why we will always be upfront and fair regarding each and every transaction, even if that means paying you MORE than expected for your watch. We hope you enjoy your Rolex! We look forward to hearing from you the next time you need to buy, sell, or trade an authentic used watch: 800-494-3708
No better place to buy a preowned Rolex
My experience with Bob's Watches' personnel was nothing less than exemplary! I initially spoke to a very courteous woman (forgot her name), who ultimately transferred me to Fernando. I could tell he was focused on answering all my questions and even went to retrieve the watch to perform a detailed inspection. I also had special instructions for delivery as a gift, and he made all of the arrangements! Great experience!
September 17, 2024
Unprompted review
Reply from Bob's Watches
Hi there - Thank you for trusting Fernando and the rest of the Bob's Watches team to help you buy the perfect pre-owned luxury watch gift! As he demonstrated, we will always go above and beyond for our customers to ensure they are 100% confident in their purchase. We hope the gift was a hit! Please get in touch with us at 800-494-3708 if you have any additional questions about the watch or if there is anything else we can assist you with.
Paul was outstanding
Paul was outstanding, always helpful with sound advice and accommodating during the sale of each of the three watches I bought.
September 17, 2024
Unprompted review
Reply from Bob's Watches
Hello Dr. Walker, thank you for choosing Bob's Watches! We hope you enjoy your new pre-owned luxury watches and look forward to hearing from you the next time you need to buy, sell, or trade a used watch: 800-494-3708
Have purchased 2 watches this year and…
Have purchased 2 watches this year and I am very happy with them. I had to have my watch serviced but it is expected with an older watch. Will def recommend to anyone I know.
September 19, 2024
Unprompted review
Reply from Bob's Watches
Hi James, Congratulations on your new pre-owned luxury watches! It is an honor to help you build a well-rounded and valuable collection. Please get in touch with our customer service team at 800-494-3708 if you have any questions about your watches or if there is anything else we can assist you with.
This is my fourth watch
This is my fourth watch, great service and excellent price.
I will be back
September 17, 2024
Unprompted review
Reply from Bob's Watches
Hi there - we appreciate you leaving us a review and for making Bob's Watches your trusted used luxury watch exchange! We hope you enjoy your new timepieces and look forward to hearing from you when you're ready to add to your growing collection: 800-494-378
2 watch purchases with BOB’S in past 45 days
I have purchased 2 watch’s from BOB’S, a Rolex Datejust and a Cartier Santos. I couldn’t be happier. Both purchases I was able to chat with the sales team and they were great at answering all of my questions. I was extremely satisfied with the condition of both watch’s. There’s a lot of watch websites out there but I will only purchase a pre-owned luxury watch with Bob’s. I highly recommend them.
September 12, 2024
Unprompted review
Reply from Bob's Watches
Congratulations on the pre-woned Rolex and Cartier watches. Both are classic models and make excellent additions to any well-rounded watch box. We are thrilled to hear that our team was attentive and ensured that you were well-informed and 100% confident in your decision before you made your purchase. We look forward to your continued business: 800-494-3708.
Great service
Great customer service watch was Flawless would definitely buy from bobs again thanks to Christian in sales who answered all my questions
September 13, 2024
Unprompted review
Reply from Bob's Watches
Hi Trevor - we appreciate your positive feedback and look forward to your continued business. Please contact Christian and the rest of the Bob's Watches customer service team at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Quick and easy
Quick and easy. Was shipped same day and was at my front door before 11am the next day. The watch I bought was as at the California location and I am located in Florida.
September 12, 2024
Unprompted review
Reply from Bob's Watches
Hi John - Congratulations on the pre-owned luxury watch! We are happy to hear that it arrived promptly and hope you enjoy it! Please get in touch with our team at 800-494-3708 if there is anything else we can assist you with.
Always a wonderful experience at Bob’s…
This is my second purchase from Bob’s Watches and everything was perfect! The watch was as described and arrived in safe packaging. Bob’s will always be my go-to for pre-owned luxury watches.
September 11, 2024
Unprompted review
Reply from Bob's Watches
Hi Paolo, Thank you for the positive feedback! We are happy to hear that your watch arrived safely and in the condition described online. We hope you enjoy it! In the meantime, please get in touch with our team at 800-494-3708 if there is anything else we can assist you with.
Very happy with this transaction
Very happy with this transaction. Gorgeous watch. Just as described. Wasn’t my first Bobs transaction and won’t be my last.
September 10, 2024
Unprompted review
Reply from Bob's Watches
Hi John - Thank you for leaving us some positive feedback regarding your recent order with us. We are beyond thrilled to hear that you are 100% happy with your new pre-owned watch and look forward to doing business with you again soon: 800-494-3708
Kayla was amazing!
Kayla was amazing! She was extremely knowledgeable and made me feel confident about my first online luxury watch purchase. Thanks for making it easy and can’t wait to add to my collection with the help of Bob’s Watches.
September 13, 2024
Unprompted review
Reply from Bob's Watches
Hi Rafael - Thank you for the positive feedback! We are thrilled to hear that Kayla helped you make a well-informed decision and that you are 100% satisfied with your purchase. We look forward to helping you build a valuable and well-rounded watch box! Please get in touch with our team at 800-494-3708 if there is anything else we can assist you with.
Great staff, great inventory, easy to deal with!
The staff was pleasant and knowledgeable of their inventory. Not once was I ever “sold” on a particular item but simply guided through the questions that I had. Complete and simple wire transfer instructions with prompt acknowledgement of receipt and shipping information. The next morning, I had my new purchase exactly as advertised (if not better). I will recommend to all in the market for tuff to find watches. Well done Bob’s, very well done!
September 6, 2024
Unprompted review
Reply from Bob's Watches
Hi William, Thank you for trusting Bob's Watches. It means so much to us that you felt completely comfortable and confident in buying a certified pre-owned watch from us. We understand that every purchase is a serious investment, and we never pressure our customers into buying anything. We want everyone to shop with total confidence. We hope you enjoy your new timepiece. Please contact our team at 800-494-3708 if there is anything else we can assist you with.
As always, wonderful experience
As always, Paul was very professional and accommodating to my needs. He was able to work around my challenge of finding time to stop by. Watch was in perfect condition and it is now my go-to for every day. I recommend Bob's to all those that I have watch discussions with.
September 6, 2024
Unprompted review
Reply from Bob's Watches
Hi Mike - It was a pleasure to help you find your perfect, go-to luxury watch! We hope you continue to enjoy it for many more years to come. Please contact Paul and the rest of the Bob's Watches team if you have any questions about your new secondhand watch or if there is anything else we can assist you with at 800-494-3708.
Thank you once again for a wonderful…
Thank you once again for a wonderful experience! This was my second purchase, and the staff was just as friendly, helpful, and customer service oriented as the first time. I'm looking forward to the third watch with Bob's!
September 9, 2024
Unprompted review
Reply from Bob's Watches
Hi Pat - Thank you for your continued business and for leaving us a review! We are thrilled to hear that you had an excellent experience with us and look forward to hearing from you the next time you need to buy, sell, or trade a pre-owned luxury watch: 800-494-3708.
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