I bought a Lifetime Membership but today I received an email stating “This is your last chance. In just a few hours, we are pulling the plug on the Body FX Lifetime Membership” How can a Lif... See more
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See what reviewers are saying
Body Fx works - I have been using the access for over 6 years and I love the updates that have been made over this time. The variety of fun engaging workouts is incredible, the results you get are in... See more
Customer service in Body FX is par excellence. I recently had a problem getting into the program that I had purchased and they responded within 24 hours although I am living way out here in the east,... See more
Hi,this is my second year I'm just love your platforms it's the best place for a good training, my preferred trainers are Lloyd, Jennifer, Amy and Anna. My goal is simply to stay in shape and doing it... See more
Company details
Written by the company
Home Fitness
Contact info
3109 Grand Ave. Unit 323, 33133, Miami, United States
- support@bodyfx.com
- bodyfx.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beachbody is dead ! Long Live Body FX !
After deciding I no longer wanted to have any involvement with Beachbody ( just check out reviews to found out why) I looked for an alternative and I found it in BodyFX. Now I have a huge choice of workouts and can enjoy exercise again AND at a very reasonable price ( unlike previously mentioned company). Thank you Body FX
February 22, 2024
No excuse for workout!
There are so many workouts to choose from, and whatever mood I am in for the day, I can easily find something and start enjoying it. Having little or more time to spare, there is a workout that would fit with the minutes you have.
March 19, 2024
The variety
The variety. I hate boring workouts or workouts like boxing which I don't do. This app lets you choose which workout to do every day. They have a schedule you can follow but you might have your own schedule.Some of these are only 6-8 minutes long but by the end you are sweating.
March 25, 2024
I've started using Body FX in December
I've started using Body FX in December. I've lost about 15lbs. I absolutely love the workout programs. I started with Figure 8 Fitness. Then move on to JNL Fitness. Now I'm doing Rythm Fit. All awesome programs!
March 23, 2024
Reply from Body FX
Hi Rene Dinkins,
Your review says the following:
No response
No response from a representative after inquiring about the cancellation.
It looks like you left your review on March 27th after your entire conversation with our support team.
Our records show the following timeline of your interaction with our support team.
Your email: Mon, 18 Mar 2024 at 7:57 PM
Our Response: Tue, 19 Mar 2024 at 1:50 PM
Your email: Wed, 20 Mar 2024 at 8:26 AM
Our response: Thu, 28 Mar 2024 at 3:14 PM
Your email: Mon, 1 Apr 2024 at 10:22 AM
Our response: Mon, 1 Apr 2024 at 3:09 PM
Our records show that your account was canceled in the first interaction with our agent:
Canceled by K*****M - Reason: [03/19/2024 01:53 PM]
So you definitely received a response and had further converation after the cancelation was processed. Your account was canceled per your request.
If you need anything else, please let us know.
Sincerely,
Body FX
It's so much fun
Best decision I have ever made.
I was so impressed with this company. Their unlike anything iv seen. Jaana and her team are excellent. If your looking to loose weight gain muscle sign up nothing to loose
Claudia
March 22, 2024
Very enthusiastic up beat instructors.
March 19, 2024
I still can not access my account even…
I still can not access my account even though I have paid it .
March 12, 2024
Reply from Body FX
Hi Siteri Natui,
It doesn't look like you have paid or purchased anything. It looks like you have only done several free trials. We generally only allow one per member, you have signed up for 7 Free trials in the past year. Right now you do not have an active account and again, you have never been billed or paid Body FX for any products or services.
If you would like to sign up, please reach out to our support team at support@bodyfx.com. We are always happy to help!
Best,
Body FX
I love it
There is a big offer of work outs. Everyone can choose or search what they like.
There are also monthly challenges and you have some meal support if you want.
I love it.
March 16, 2024
I have emailed to cancel subscription…
I have emailed to cancel subscription and no one has contacted me there is no way to cancel this
March 16, 2024
Reply from Body FX
Hi Rachel Odonnell,
We are sorry to hear this. We have searched our records under your account email and name and we are not seeing any emails from you. Please forward your original request to support@bodyfx.com.
All emails will be responded to within 1 business day. Rest assured, we have canceled your account.
Sincerely,
Body FX
Wonderful!
The videos are great! They're fun, and easy to learn. I noticed an impact in my core strength after literally just one workout. Great material!
Also, very simple and kind customer service.
March 14, 2024
this company is a scam wouldnt cancel trial after only 3 days
don't fall for the trial they wont cancel or respond
March 12, 2024
Reply from Body FX
Hi Alana Mcgee,
Body FX will respond to all emails within one business day. As was the case with you.
Our support team responded to your email today confirming your account was canceled per your first request on Friday March 15th and sent a screenshot confirming this. We are unsure why you didn't receive or see our first response, but we have responded to all of your emails and have continually confirmed cancelation, to which you have responded and acknowledged.
Today you emailed us today at
Tue, 19 Mar 2024 at 11:21 AM
Our agent responded to you at:
Tue, 19 Mar 2024 at 11:28 AM
Based on these emails again, we show that we did process your request to cancel from your first request and have taken care of you accordingly and within our 1 business timeframe.
If you need anything else, please don't hesitate to reach out.
Best,
Body FX
Yesterday I needed cancel my…
Yesterday I needed cancel my subscription because I not used and can't cancel.
March 10, 2024
Reply from Body FX
Hi Marieliz Lop,
It looks like you emailed us and then left your review, without allowing our team members to assist you. You did not request to cancel "yesterday".
Our records show that you emailed our support team twice at the exact same time:
Sun, 17 Mar 2024 at 6:30 AM
Our business hours are Monday-Friday and all emails are responded to within one business day. However, we show an agent responded to you at:
Sun, 17 Mar 2024 at 10:29 AM
We responded to you within 4 hours on a NON business day, which is exceptional service and your account was confirmed canceled.
If you need anything else, please don't hesitate to reach out.
Sincerely,
Body FX
I have been trying to cancel the…
I have been trying to cancel the subscription since before my free 7 day trial and have gotten no response.
March 8, 2024
Reply from Body FX
Hi Deanna Jones,
We are sorry to hear this. We have searched all of our records and we do not see any email or live chat request from you under your name or the email on your account.
Our team is happy to assist you and honor your original request, if you will please forward that to our team at support@bodyfx.com.
Rest assured your account has been canceled.
Sincerely,
Body FX
Great varied programme & excellent…
Great varied programme & excellent dietary advice. Keeps everyone motivated.
February 29, 2024
Horrible subscription service
Horrible subscription service. You cannot talk to anyone and they continued to charge even after we told them to cancel. They said well you have access for the next 6 months instead of refunding our money; which they had been charging every six months without our knowledge. Avoid this at all costs. I even disputed with my credit card but they write the rules so they don't and won't provide refunds. Horrible and I will make it a mission to let people know how bad this is.
This was done under my wife’s name Theresa and it was her subscription. I was helping to resolve it with her and the credit card company after your company denied the refund. Her account was under her name Theresa. Your company completely refused to refund us and had been charging us 3 times every six months $77.94.
A reputable company would provide a refund without quibbling over a week of when it was cancelled. Especially since it was charging for three periods of time that the service was not being used. All I can add is buyer beware, I’m not the only one providing negative reviews of this subscription fiasco.
February 4, 2024
Unprompted review
Reply from Body FX
Hi Kevin Madden,
Theresa signed up on12/31/2022 and when she signed up she agreed to be charged every six months until canceled. She received the first month free and her charges were as follows:
January 30, 2023
July 31, 2023
January 30, 2024
Theresa was NOT charged for anytime her account was canceled and access has been given through the end of her billing cycle.
We have upheld our end of the terms and agreement that she agreed to when she signed up.
If we do not uphold our terms and agreements for us and for our members, there is no point in having them.
We are sorry if she didn't use the services, that was her choice, not ours and not any issue on our end preventing her to access. Theresa could have canceled at anytime to prevent future charges if she was not using the services, she did not. Again, she has not been and will NOT be charged for any services after her cancelation date.
Best,
Body FX
Why can't I manage my subscription…
Why can't I manage my subscription myself under My Account? Silly that I have to email your support staff for Q's about my subscription
March 6, 2024
I've finally found workouts that I…
I've finally found workouts that I truly enjoy. I'm motivated every day to exercise. I'm already seeing a difference in my body shape. I'm also eating healthier without trying too hard
Thank you BodyFX😁
March 6, 2024
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