The Body Shop Reviews 18

I visited the Wimbledon branch on Saturday 10th January at about 17.45pm. I was greeted by the staff member Rusheika. She informed me love 2 shop members get an extra 10% off their purchases today. She appeared friendly and helpful. I was looking at your make up promotion 5 for £10. I noticed how Rusheika went towards another customer and offered her a skincare sample and told her ‘this is for you to try’. I noticed this wasn’t offered to neither me and another customer who were also shopping. I decided to buy 5 make up items once I decided on the lipstick shade. When this was being put through Rusheika mentioned it was £10 to pay. I asked what about the 10% extra off? I noticed she offered this to other customers upon their purchase. However, she said she can’t process this as maybe I don’t qualify! I offered her my love 2 shop card. And after few moments this went through. My reason for this email is that I definitely noticed customer preference and differentiated treatment of customers during my visit. Not sure if this was discriminatory but I didn’t feel right. I totally believe there should be fairness in how one interacts with their staff and customers, however on this occasion I didn’t sense this. I’m not sure how many other like me have been treated this way and walked away without realising how this is unfair and wrong treatment which should be addressed. If I don’t mention I feel this will carry on and be accepted as ok when it’s not. I don’t feel comfortable visiting the store again.

This company boasts about being ethical but have such unethical practices. Got a gift card and it didn’t work. But they said there was nothing they could do about it, even though they verified the card number and pin were valid.

I have contacted them twice about a oroblem i was having with my birthday gift Also not being able to get double points They have replied with a case number but have not had the courtesy to address my problems Awful customer service

Incredibly disappointed in Bodyshop. I am owed 320 points. They agreed to put them on my account over 2 weeks ago and they have not delivered. I've given them all my proof and information over 3 times: through email, live chat, in store. They have now ignored me and have purposely not replied to my attempted to a contact them. I even have proof that they agreed, the receipt and the emails showing we talked. Appalling!
What makes this sadder is that I used to work at Bodyshop and would have highly rated it. This is no longer then case. I do not think I will be going back unless this is properly rectified.

Huge thanks to Nicola at the Chesterfield store today. Such a friendly welcome when I walked in; super-helpful - I needed to match my face base colour after the online helpline couldn’t help me. She was brilliant and even found my Love My Body vouchers and sorted everything. Fantastic customer service; thank you.