Bodytivy 

Reply from Bodytivy

Sep 30, 2025

Hi,


You sent
We’re so glad to hear our shampoo helped ease your itching and burning—that kind of relief can make such a big difference day to day. You’re absolutely right, results can vary depending on the specific scalp issue, so it’s wonderful to know you’ve found some comfort with it.

Thank you for giving our product a chance despite the mixed reviews, and for sharing your experience. It means a lot to us and to others who may be looking for hope and relief too.

If you ever need additional support, feel free to reach us anytime at help@bodytivy.com.

- The Bodytivy Team

Reply from Bodytivy

Sep 30, 2025

Hi,

We’re truly sorry to hear about your experience. We completely understand how disappointing it must feel, especially after waiting so long for delivery. While many of our customers have found relief with our shampoo, everyone’s scalp can react differently, and we’re sorry it didn’t work out for you.

Regarding shipping, we know delays can be frustrating, and we’re working hard to improve delivery times and packaging so that every order arrives more quickly and with the quality presentation our customers expect.

Please feel free to reach out to us at help@bodytivy.com with your order details, and our team will be happy to assist you further.

Thank you for giving our product a try and for sharing your honest feedback—it helps us improve.

- The Bodytivy Team

Reply from Bodytivy

Sep 30, 2025

Hi,

Thank you for reaching out and sharing your concern. We want to reassure you that we do not intend to mislead our customers in any way. It sounds like there may have been an issue with your order, and we’d love to make this right for you.

Please email us at help@bodytivy.com with your order details so we can look into this right away and send you the missing item from your bundle.

We appreciate your patience and understanding.

- The Bodytivy Team

Reply from Bodytivy

Sep 30, 2025

Hi,

We’re really sorry to hear about your experience, and we completely understand how frustrating it must feel after trying so many products. Everyone’s skin and scalp can react differently, especially with conditions like psoriasis, so while some people may find relief, others may not see the same results.

We truly value your feedback and would love to learn more so we can better support you. Please feel free to email us at help@bodytivy.com and our team will be happy to assist you further.

Thank you again for giving our products a try, and we wish you the best on your healing journey.

- The Bodytivy Team

Reply from Bodytivy

Aug 3, 2025

Hi Michelle,

We’re really sorry to hear this and for any frustration caused. We’ve looked through our inbox and, unfortunately, haven’t received any emails under your name or email address.

Please could you kindly reach out to us directly at help@bodytivy.com so we can help resolve this for you as soon as possible? We’re here and happy to assist.

Looking forward to your message!

– The Bodytivy Team

Reply from Bodytivy

Aug 3, 2025

Hi Sandra!

Thank you so much for your kind review and for ordering with us again! We're thrilled to hear you're enjoying the shampoo and conditioner 😊

As a token of thanks, please enjoy 20% off your next order with the code Loyal20.

Warmly,
The Bodytivy Team 💛

Reply from Bodytivy

Jul 4, 2025

Hi Deborah,

Thank you for your wonderful review. We're so pleased to hear about your results with Tallow. As a token of thanks, please enjoy 20% off your next order with code Loyal20.

Warm regards,
The Bodytivy Team

Reply from Bodytivy

Jul 4, 2025

Hi Toni,

We truly appreciate your feedback. We're glad to hear your scalp and hair have improved. Please enjoy 20% off your next purchase with the code Loyal20.

Best wishes,
The Bodytivy Team

Reply from Bodytivy

May 14, 2025

Hi Penny,

Thanks for your feedback! We're glad to hear you're already noticing a difference after just one use — that's great to hear! 😊

We're sorry the delivery was slower than expected. We're always working on improving our shipping times and appreciate your patience. If you ever have any questions or need support, feel free to reach out.

-The Bodytivy Team

Reply from Bodytivy

May 8, 2025

Hi Esther,

Thank you so much for giving our product a try and for sharing your experience! We're thrilled to hear that your scalp and hair are feeling so good — that's exactly what we aim for. 😊 We truly appreciate your patience with the delivery and your understanding. Your recommendation means a lot to us, and we’re excited to keep providing you with products you love. If you ever need anything, we're just a message away!

– The Bodytivy Team

Reply from Bodytivy

Apr 23, 2025

Hi Suzzane,

Thank you for your feedback, and we're truly sorry to hear about your disappointment.

We want to assure you that the tallow used in our products is ethically sourced from trusted farmers in Great Britain. From there, it's sent to our manufacturing facilities around the world. This approach helps us maintain the highest quality standards while keeping production costs lower—so we can continue offering our customers effective, affordable products.

We completely understand your concerns and appreciate you giving us the opportunity to clarify. If you have any other questions or would like more details about our sourcing or production process, please don’t hesitate to reach out to us at help@bodytivy.com.

Kind regards,
The Bodytivy Team

Reply from Bodytivy

Mar 27, 2025

Hi Debbie,

We completely understand your frustration, and we sincerely apologize for the delay. Please know that we have already reached out to you and provided every update regarding your order. We are actively working to resolve this and ensure you receive your product as soon as possible. If there’s anything else we can do, please don’t hesitate to contact our support team. We truly appreciate your patience. 💛

Best,
The Bodytivy Team

Reply from Bodytivy

Mar 27, 2025

Hi Theresa,

This is amazing to hear! 🙌 We’re so glad our tallow shampoo is simplifying your routine and delivering great results across the board. Thank you for your support, and we look forward to keeping your hair happy and healthy! 💛

Best,
The Bodytivy Team

Reply from Bodytivy

Mar 27, 2025

Hi Natalie,

We really appreciate you giving us another chance! 💛 We’ve been working hard to improve our shipping times, so it’s great to hear that your order arrived on time. We're also thrilled that you're loving the shampoo! Thank you for noticing our efforts—we’ll keep making improvements to serve you better. Enjoy your tallow-based hair care! 😊

Best,
The Bodytivy Team

Reply from Bodytivy

Mar 27, 2025

Hi Simon,

Wow! We love hearing this! 💛 We’re so happy our organic tallow shampoo has made such a great impression on you. You're right—it’s a rare find, and we’re proud to bring its amazing benefits to our customers. Thanks for your support, and we can’t wait to serve you again!

Best,
The Bodytivy Team

Reply from Bodytivy

Feb 12, 2025

Hi Shiela,

We're sorry for the delay! Please email us at help@bodytivy.com, and we’ll be happy to look into this for you.

Best,
Bodytivy Team

Reply from Bodytivy

Feb 12, 2025

Hi Paddy,

We’re very sorry for the delay and any frustration this has caused. We understand the importance of timely delivery and appreciate your patience.

Please email us at help@bodytivy.com, and we’d be happy to look into your order and provide an update.

Best,
Bodytivy Team

Reply from Bodytivy

Feb 12, 2025

Hi Michael & Patricia,

We're very sorry to hear about your experience. We always strive to respond to customer emails promptly and assist with any issues. Please email us at help@bodytivy.com, and we’ll be happy to resolve this for you as soon as possible.

Best,
Bodytivy Team